This resume summarizes Amber Luke's qualifications and work experience. She has advanced skills in Microsoft Office programs and Adobe Reader. Her work history demonstrates over 5 years of experience in customer service roles, including as a supervisor at a sporting club and sales assistant at Telstra and Betts Shoes. She has a proven ability to provide excellent customer service, process payments, maintain inventory, and display a positive attitude. Amber Luke holds a Responsible Service of Alcohol certificate and graduated from Cleveland District State High School.

1. Core Areas of Expertise
 Microsoft Outlook - Advanced
 Microsoft Word - Advanced
 Microsoft Excel - Advanced
 Microsoft PowerPoint – Advanced
 Adobe Reader
 Siebel
 MYOB – Intermediate
 RSA Certificate – Responsible Service of Alcohol
 Work equally well within a team or autonomously
 Cash and credit card processing
 Customer Service
 Proven ability to build strong customer relationships
 Excellent communication skills
 Honest and punctual
 Enthusiastic and friendly
 Remain calm and professional under pressure
 High standard of professional presentation
 Excellent time management and attention to details
 Positive 'can do' attitude
 Well-organised, self-motivated individual with ability to
rapidly learn new tasks
Career History
11/2014 –current Sharks Sporting Club Supervisor
• Greet customers when they arrive at the establishment and assist them by seating them
• Provide customers with menus and assist them in choosing items
• Take orders and provide customers with information on a delivery timeline
• Ensure that customers’ orders are relayed to the kitchen properly
• Expedite orders to make sure they reach customers in a time efficient manner
• Punch orders into redefined database and repeat orders to make sure they have been taken correctly
• Provide customers with payment information and take and process payments
• Make sure that correct change is tendered
• Pack customers’ orders and make sure that any condiments are added
• Ensure cleanliness and sanitization of both customer and work areas
03/2014 - 10/2014 Telstra Sales Assistant
 Operating the tills, including cashing up and completing paper work at the start and end of shift
 Assisting customers in the selection and purchase of items
 Completing sales sheets at the end of the day
 Ensuring that the shop counter is always manned
 Processing cash and credit card transactions accurately and efficiently
 Managing the till, taking money from customers and hanging out receipts
 When required wrapping up purchased items for customers
 Following policies and procedures relating to cash and stock handling
 Checking the inventory listing with actual stock on the shop shelves and reporting and discrepancies to managers
 Keeping merchandise orderly and neat in appearance
 Handling customers complaints in a professional and diplomatic way
 Keeping the shop floor clean and tidy at all times
 Setting up promotional displays
 Data Entry into Siebel
 Research and analyse data
 Organising promotional events
 Attending training sessions
 Assisting with postal deliveries to customer addresses
 Promoting the shop and its products at every opportunity
 Daily tracking and reporting to the shop manager
 Highlighting special promotions to customers
 Restocking the sales areas
Resume of
Amber Luke
Address: 18 Killarney Street, Capalaba, OLD 4157
Tel: 0435 549 904 Email: amberbreeana@hotmail.com

2.  Giving expert advice to customers regarding products
 Moving large amounts of stock and merchandise around the shop
10/2010 – 11/2012 Betts Shoes Store Assistant/Assistant Manager
 Operating the tills, including cashing up and completing paper work at the start and end of shift
 Assisting customers in the selection and purchase of items
 Completing sales sheets at the end of the day
 Ensuring that the shop counter is always manned
 Processing cash and credit card transactions accurately and efficiently
 Managing the till, taking money from customers and hanging out receipts
 When required wrapping up purchased items for customers
 Following policies and procedures relating to cash and stock handling
 Checking the inventory listing with actual stock on the shop shelves and reporting and discrepancies to managers
 Keeping merchandise orderly and neat in appearance
 Handling customers complaints in a professional and diplomatic way
 Keeping the shop floor clean and tidy at all times
 Setting up promotional displays
 Organising promotional events
 Attending training sessions
 Assisting with postal deliveries to customer addresses
 Promoting the shop and its products at every opportunity
 Daily tracking and reporting to the shop manager
 Highlighting special promotions to customers
 Restocking the sales areas
 Giving expert advice to customers regarding products
 Moving large amounts of stock and merchandise around the shop
Education
• Hospitality Institute of Australasia – SITHFAB201 – Provide Responsible Service of Alcohol - Compent
• RSA Certificate – Responsible Service of Alcohol
Cleveland District State High School
 Mathematics
 English
 Ancient History
 Legal Studies
 Geography
Overall Position (OP) - 11
References: Available on request