1. CatherineMaslowiec
200 Clearview Avenue
Ottawa, Ontario K1Z8M 2
Cell. 613-298-6163
kmaslow@hotmail.ca
catherine.maslowiec@pptc.gc.ca
PERSONAL PROFILE:
Highly motivated Customer service clerk with 10 years of experience in all areas
such as; Administrative skills, strong interpersonal and organizational skills, with
a keen ability to multitask a variety of challenges and responsibilities.
Experience in working in rapidly changing environment.
Skills and Proficiencies
MS Word, MS Excel,
Planning and Scheduling
Written Communication
Customer Service
60 wpm Typing Speed
Excellent communication skills
MS Access
Database
EMPLOYMENT:
Passport Canada - Passport Print Clerk
January 2011-present
Gatineau Quebec
Verified all data received electronically
Identified and reporting errors to Quality Control Examiners
Transmitted verified passports data file to Book Printer for processing
Assigned printer to travel documents to initiate printing processing
Performed final verification of printed passport documents
Verified mailing address, printing address labels and prepare envelopes for
mailing
Logged in receipts of verified passport file data

2. Laurier Optical- Receptionist/ Shipping Supervisor/Data Entry Clerk
June 2010- Jan 2011
Ottawa Ontario
Prepared invoices for Laurier optical product delivery
Prepared daily shipment to 30 Laurier optical stores
Prepared information electronically
Booked and confirmed appointments at the eye clinic
Prepared payments
Worked in rapidly changing environment
FedEx
Administrative Assistant (Contract)
May 2009-March 2010
Ottawa, Ontario
Sorted and reviewed, screen and distribute incoming and outgoing mail; prepare,
compose and ensure timely responses to a variety of routine written inquiries.
Organized, sort and assign mail distribution for all the employees. Established
and maintained electronic records management system for all incoming and
outgoing correspondence.
Coordinated and performed a range of staff as well as operational support
activities for the unit; serve as a liaison with other departments and operating
units in the resolution of day-to-day administrative and operational problems.
Prepared invoices, reports, memos, letters, financial statements and other
documents using word processing, spreadsheet.
Performed general office duties such as ordering supplies; maintaining records
entering, transcribing, recording, storing, or maintaining information in written
or electronic/magnetic form.
Gilmore Reproduction-October 2008- May 2009
Ottawa, Ontario
Costumer Service Clerk/ Job Log Clerk

3. Completed miscellaneous requests in a timely and positive manner
ship out of town jobs and log them into the UPS system.
Performed customer follow-up with regard to delivery issues,
clarification of customer instructions as well as respond to customer enquiries
regarding the status of their jobs
Performed various bindery tasks including assembly of documents, maintain a
positive relationship with internal and external clients.task and enter into the
database all jobs brought into the production facility
Abbott Point of Care
August 2008-September 2008 (Contract)
Database Specialist
Updated and maintained entire staff access to company database for day-to-day
functions. Verified employee access to assembly applications
Stayed abreast of new hires and updated and granted eliminated access as per
direction.
Main Street Spa- October 2007-August 2008
Stittsville, Ontario
Receptionist
Maintained an inventory of vacancies, reservations.
Prepared work schedule.
Scheduled appointments and perform other clerical duties.
Presented statements of charges to departing guests and receive payment.
Maintained financial statements and records and ensure safekeeping
directed visitors to appropriate person or area and receive payment, either cash
or credit card. Provided information in person and or by phone about services and
rates, forward telephone calls, and takes messages.
Resolve Corporation
September 2006-September 2007
Ottawa, Ontario
Data Entry

4. Entered data (Dental Claims) into computerized databases, spreadsheets or other
templates using a keyboard, mouse or scanner, or other data entry tools.
Received and registered invoices, forms, records and other documents for data
capture.
Delawana Inn Summer Resort-May 2006-November 2006
Honey Harbour, Ontario
Front Desk Clerk
Maintained an inventory of vacancies, reservations and room assignments.
Registered arriving guests and assign rooms.
Answered enquiries regarding hotel services and registration by letter, by
telephone and in person, provide information about services available in the
community and respond to guests' complaints.
Compiled and check daily record sheets, guest accounts, receipts and vouchers
using computerized or manual systems.
Presented statements of charges to departing guests and receive payment, either
cash or credit card.
Solectron Ltd- May 2003-August 2003(Contract)
Ottawa, Ontario
Inventory Clerk
Inspected and verify incoming goods against invoices or other documents, record
shortages and reject damaged goods.
Monitored inventory levels as materials, equipment and stock are issued,
transferred within an establishment or sold to the public using manual or
computerized inventory systems.
Prepared requisition orders to replenish materials, equipment and stock.
Monitored inventory levels as materials, equipment and stock are issued.
Compiled inventory reports, recording the quantity, type and value of materials,
equipment and stock on hand, using manual or computerized inventory systems
and reconcile physical inventories with computer counts.
Education
CDI COLLEGE
(Graduated from Police Foundations)
January 2005- November 2006
Secondary education