Ivy L. Manuel has over 10 years of experience in administration and customer service roles. She has a background in office management, data entry, scheduling, and providing support to both internal and external customers. Manuel strives for excellent customer service and possesses strong communication, organizational, and multi-tasking skills. She has a proven track record of improving processes and saving companies money through initiatives like negotiating supplier contracts.

1. IVY L. MANUEL
(209) 234-5878 H
(209) 518-6160 C
Lilticia@aol.com
Profile
10+ years in Administration and 3 years in Receptionist Dynamic in providing customer satisfaction
I have excellent customer service, verbal and written communication skills, detail oriented, self -motivated, out-going,
energetic and great with multi-tasking. Along with outstanding computer skills ,Proficient in MS Office 2010 Microsoft
Office Suite (Word, PowerPoint, Excel, Outlook, ), ERP Vantage. Ordering office Supplies, Manage and organize multiple
tasks,Team player,
Attention detail and deadlines, I also have experience with schedule planning, activity coordinating, solving conflicts, record
keeping, and providing direct assistance. Multi-line phones, Data Entry, Faxing, and General Office, Procurements Clerk
Receptionist, File Clerk, Materials Clerk, Customer Service,
Contribution and Recognition I saved the company $20k with a quote from a supplier for their telephone system on
installation. Prepare documentation for employees with daycare services for all shifts. Manage team on rework saved $60k
and $10k in recycled material.
Employee of the month: 3/06 and 9/06 for outstanding service.
EXPERIENCES
AppleOne - Temporary Service 8/15 to 12/2015
Administrative Assistant I
 Heavy data entry
 Heavy phones answers and inputting customers’ orders.
 Entering daily email orders
 Scheduling all orders for delivery and pick ups
 Screen all incoming calls to appropriate persons
 Distributing mail
 Quick books payroll entry for Cash Advances
 Prepare packages for new hires, termination and tryouts
 File employee records (hard and soft copies).
 Assist with employee safety, welfare, wellness program.
 Audit employee files and I-9 documents for any missing or incorrect data.
 Create and maintain electronic employee files both active and terminated.
 Provide clerical support by entering, formatting, and printing information; organizing work; answering the telephone;
relaying messages; maintaining equipment and ordering office supplies weekly.
Ajax Custom Mfg. - Hard plastic Injection molding
QA Administrative Assistant 3/2013 to 3/2015
 Screen all incoming calls to appropriate persons
 Greeting visitors,
 Plan and maintain calendar for luncheons, meeting and reserving conference rooms.
 Managed all travel / hotel arrangements for Management
 Ordering Office supplies
 Submit (DMR) Discrepancy Material Reversal documentation to customer for reversal for funds or to information
customer that material was sent to incorrect supplier.
 Drafted, edit, proofread and finalized Standard Operating Procedures, specifications, validation procedures, work
instructions and forms as needed.
 Assisted an implemented procedure to collect material certs other documentation and entered dimension data on to
database for Customer approval.
 Collaborated with Engineering Team with drawing for typos, missing tolerance and notes callout errors.
 Collaborated with Management and team Customers with Return Material Number. Once product is return I
inspected Returns and determine whether it is our fault or Customer fault. Submit information to the (MRB)
Material Review Board for finalization of decision.

2. IVY L. MANUEL
(209) 234-5878 H
(209) 518-6160 C
Lilticia@aol.com
Spherion Staffing- Temporary Service
Administrative Assistant, 8/2011 to 3/2013
 Input data information into system
 Assist Supervisor setting up distribution items for transfer
 Setup spreadsheet for all items transferred to other departments
 Performs a variety of secretarial and administrative duties for assigned supervisor/manager or senior staff member.
 Performs normal office functions such as setting up and maintaining alphabetical, numerical and/or subject files;
 Knowledge of using personal computers and standard desktop software to compose reports, correspondence, and
memorandums; reviews drafts and finished documents for appropriate grammatical usage.
 Answers questions relating to office operations and established policies and procedures.
 Screen all incoming calls to appropriate persons
 Greeting visitors, distributing mail, Filing sales order and quote orders
 Faxing customers and representatives sales order acknowledgements daily
 Plan and maintain calendar for luncheons, meeting and reserving conference rooms.
 Responding to complaints and request from customers.
 Managed all travel / hotel arrangements for Management
 Purchase supplies.
Jatco International-Plastic Mold injection to Applied Materials, Tesla and Tork
Administrative Assistant / Quality Control 9/2007 to 12/2009
 Compile information and records to draw up purchase orders for procurement of materials and services.
 Monitoring and controlling resources, communicating with persons outside organizations, establishing and
maintaining relationships
 Screen all incoming calls to appropriate persons
 Greeting visitors, distributing mail and answering mail.
 Prepared and update monthly Quality Control files and records, Blueprints. Purchase supplies
 Manage and Input data, for MRB decision regarding discrepency and disposition of material tracked and reported
information
 Collaborate effectively with Production Department to effectively establish working relations
 Complete in-process production inspection of Product being manufactured
 Drafted, edit, proofread and finalized Standard Operating Procedures, specifications, validation procedures, work
instructions and forms as needed
 Prepare company for ISO 9001 certification
 Respond and evaluate customer complaints
 Reviewed Analysis of test information, nonconformance, complaints, production releases assist in reviewing reworks
and rejects in production
New Hope Properties- Real Estate Company
Administration Assistant, 2/01 to 12/07
 Compile information and records to draw up purchase orders for procurement of materials and services.
 Monitoring and controlling resources, communicating with persons outside organizations, establishing and
maintaining relationships. Obtaining documents for leases
 Screen all incoming calls to appropriate persons
 Greeting visitors, distributing mail, Plan and maintain calendar for luncheons, meeting and reserving conference
rooms.
 Showing homes to clients
EDUCATION
 El Paso Community College: Business Management
 Kaplan University: Paralegal Degree A.A. 12/10-3/12 GPA 3.95

3. IVY L. MANUEL
(209) 234-5878 H
(209) 518-6160 C
Lilticia@aol.com
 ISO 9001:2000 & 9001:2008 Certification