1. Jamie L Baker
12280 S. Fork Dr, Arlington TN 38002
Home: (901)848-3542
baker_729@hotmail.com
Summary
I am a very detail-oriented and organized person. I have a wide range of experience with the ability to learn
very quickly. I have worked in Credit Management, Inventory, International Shipping, Export Documentation,
Logistics, Office Management and Payroll/Employee Relations. I have very strong communication skills and
have 12 years of experience communicating with overseas Agents/Brokers.
Highlights
Letter Of Credit Expert, documentation, Excellent interpersonal skills
regulatory compliance and negotiation
Highly motivated and
organized
Finance, General Ledger, audits, tax filings Excellent Team Lead
and reporting
Extremely dependable and
loyal
Hiring and retention Very easily trained
Office Management
Accomplishments
General Ledger Accounts
Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable,
accrued expenses and line of credit transactions.
Auditing
Extensive experience with Financial Statements audits, reviews, compilations and audits for
Governmental organizations (A-133).
Accounting Skills
Operated computers programmed with accounting software to record, store, and analyze
information.
Research
Investigated and analyzed client complaints to identify and resolve issues.
Training
Successfully trained staff in all office systems and databases, policies and procedures while
focusing on minimizing errors and generating superior results.
Employee Management
Liaised with HR department to establish employee benefits, training, payroll and termination
procedures.
Experience
Smith & Nephew, Inc May 2014 to Current
Smith & Nephew is a global medical technology business with presence in more than 90 countries
International Shipping Specialist
Assist in researching core and operational causes of shipment complaints, and provides
recommendations to address issues to ensure customer satisfaction.
Examines international documentation for verification of tariff classifications, product
descriptions, product values and country of origin.
Understands communicated international shipment requirements, and conducts quality assessment
to ensure that government regulations/processes are followed.

2. Creates and processes export shipping documents within SAP environment, attaches to physical

3. shipment, and coordinates pickup and movement of shipment with customers and
carriers/forwarders.
Ensures timely shipments are made by coordinating with Int'l Customer Service, Shipping, and
freight forwarders.
Responsible for effective communication, documentation, troubleshooting, and billing audits, as well
as routine clerical customer service and order processing functions.
Communicates shipment advice to customers and provide any necessary follow-up and problem
resolution.
Resolves customer complaints, investigates and replies to inquiries regarding shipping
discrepancies and other specific order or shipment problems.
Notifies the customer, distributor, and other related parties of the findings, adjustments, and
recommendations.
Processes international expedite orders, which occur external to the SAP environment.
Establishes, maintains and utilizes customer, distributor, and forwarder information using SAP,
Transportation Management System, and Warehouse Management System.
Processes loaner, IAP, and miscellaneous export shipments and return shipments if applicable.
This includes preparation of the commercial invoice, shipping documents, and return document
packet.
Complies with all health, safety and environmental policies, procedures and job hazard analyses
applicable to specified job activities; including medical evaluations as required by job function
Completes all required HSE training.
Ecoval Dairy Trade October 2013 to May 2014
Ecoval Dairy Trade is a global dairy trade organization with presence in Europe, Russia, North and South
America, Australia and China
International Dairy Export Documentation Lead
Cordova, TN
 Create, implement and oversee documentation processes for Dairy product Export
 Lead Dairy Documentation Associates and consult on issues they may be having with documentation
and/or Customs
 Research and respond to buyer complaints or problems clearing goods through Custom's in
destination country
 Communicate with buyers regarding delayed documentation
 Communicate with Freight Forwarder in regards to corrections needed on documents
 Communicate with personnel from other LD offices worldwide in order to solve customer issues
Prepare documentation for buyer to clear Custom's
 Proof documents prepared in order to approve and request originals
 Participate in weekly meetings with Logistics and management in order to improve the documentation
process and execution
Allenberg Cotton Co. A division of LD Commodities March 2013 to October 2013
Allenberg Cotton Co. is a global merchandizer of commodities and processor of agricultural goods.
International Documentation Associate
Cordova, TN
 Prepare and Sort Export Documentation for buyer to clear Custom's in destination country and
Email copies of all shipping documents to buyer and/or agent at destination for pre-clearance.
Work with freight forwarder to approve bill of ladings once correct to get originals released as
well as working with USDA to get Phytosanitary Certificates.

4.  Communicate with Buyers, Agents and LD offices worldwide via email and telephone in order to
resolve documentation issues
Toyoshima U.S.A. Inc February 2005 to March 2013
Toyoshima U.S.A. Inc. is a global import/export company
Office Manager/Office Administrator
Cordova, TN
 Prepare and Sort Export Documentation for Buyer to clear Custom's in destination country
 Communicate with International bank's regarding Letter's of Credit
 Invoicing
 Purchasing with Inventory and General Ledger adjustments
 Accounts Receivable/Accounts Payable
 Manage Excel Spreadsheets
 Import/Export of AR/AP from Cotton Manager to Microsoft Great Plains and make correcting entries
as needed.
 Communicate by email, skype or phone with Agent's in various countries
 Email Controlling Orders to Controller's at Destination Port
 Email documentation to Buyer's and Corporate Office in Japan daily
 Handle all new employee paperwork including payroll and benefit's paperwork
 Communicate with Accountant regarding tax issues and annual audit
 Make Federal, County and State tax payments to multiple states and counties
 Communicate with technicians to resolve any system or equipment problems
 Balance AR and AP aging to Balance Sheet for month end
 Post all month end adjustments to Microsoft Great Plains Print as well as distribute monthly bank
statements for Secretary/Treasurer and Accountant
 Close out Fiscal year annually after audit
 Complete all paperwork required for changes to bank accounts
Cummins Mid-South, Inc. A division of Cummins Inc. January 1995-May 2001
Cummins Mid-South is the exclusive Mid-South distributor for Cummins, Inc., the global power leader of
diesel engines and related technologies.
Assistant Credit Manager
Memphis, TN
 Accounts Receivable and collections
 Manage Accounts Receivable personnel
 Balance A/R for month end
 Work with distributors on account issues and service issues
 Monthly statement processing and mailing
 General Ledger entries
 Process and approve credit applications by evaluating credit reports
 Evaluate and approve credit increases for distributors
 Assist with annual inventory cycle count
 Assist with annual audit
 Work on special projects for Credit Manager and Controller as needed

5. Skills
A/R, A/P, financial reporting, customer service, general ledger , inventory, logistics, Excel spreadsheets,
payroll, HR, problem resolution, process improvement, purchasing, transportation, troubleshooting, Letters of
Credit approval and negotiation, International banking
Software
Peachtree, Microsoft Dynamics Great Plains, Microsoft Dynamics FRX Financial Reporting, AS400,
Cotton Manager (Commodity Supply Chain Management and Data Analytics Software), Lotus Notes,
Outlook,Microsoft Excel, Microsoft Word, ITAS (Commodity Management Software), SAP

6. Skills
A/R, A/P, financial reporting, customer service, general ledger , inventory, logistics, Excel spreadsheets,
payroll, HR, problem resolution, process improvement, purchasing, transportation, troubleshooting, Letters of
Credit approval and negotiation, International banking
Software
Peachtree, Microsoft Dynamics Great Plains, Microsoft Dynamics FRX Financial Reporting, AS400,
Cotton Manager (Commodity Supply Chain Management and Data Analytics Software), Lotus Notes,
Outlook,Microsoft Excel, Microsoft Word, ITAS (Commodity Management Software), SAP