1. SARAH RAMIREZ
471 PASSAIC STREET
HACHENSACK, NJ. 07607
HOME (201) 487-0359
CELL (646) 342-0824
E-MAIL: SARAH.RAMIREZ1@GMAIL.COM
WORK EXPERIENCE
Ermenegildo Zegna Corp., Englewood, N.J. 2009– Present
Charge Back Analyst
 Enter, organize, research and resolve customer charge backs.
 Manage relationship with our independent customer base and other accounts as directed.
 Coordinate with and work closely with Order Entry, EDI and Traffic Departments to speed the
resolution of charge backs and their causes.
 Assist in the collection of past due Invoices.
 Assist in the preparation of settlement packages.
 Responsible for the preparation of periodic reports reflecting charge back status and activity.
 Assignments of invoices to Factor and mailing of invoices.
 Some Cash application and special projects.
 Complete end of the month process for Zegna and Canada
Ermenegildo Zegna Corp., Englewood, N.J. 2006 – July 2009
Office Manager
 Manage daily operations of entire Corporate Office with respect to facility maintenance, repairs and
overall appearance.
 Oversee any changes, deletions & problems with the ADT alarms.
 Create and update monthly company directory.
 Coordinate all office moves involving: Furniture equipment, computers and phone lines.
 Oversee phone and office equipment for new hires and termed employees
 Organize travel arrangements, hotel accommodations and conferences for company trainings.
 Administration of daily request of all stationary printing needs for Corporate Office, NY Showroom
and Retail stores.
 Handle Human Resources confidential files and personal records.
 Assist the Human Resources with administrative functions.
 Back up for United Healthcare Benefit Administration.
 Prepare all new hire packages for of New Jersey, New York Showroom and all Retail Stores.
 Perform orientation of office procedures to Corporate Office new hires.
 Prepare birthday and baby announcements
 Post all resumes for Monster.com, Schools & Newspapers.
 Track and maintain keys and alarm code listing for the Corporate Office.
 In charge of training, keeping log, tracking request and 2nd
approving of all paid time off in our
Checkpoint HR System for approximately 240 employees.
 Maintain Unit A Warehouse files according to retention policy.
 Processed all American Express Corporate Card applications.
 In charged of the maintenance of office copiers, fax machines and all kitchen appliances.
 Approve all monthly invoices for service and repairs
 Maintain petty cash.
 Maintain all copies of required documents; new Hire paperwork, 401 K, United Healthcare.
 Coordinate annual activities (Halloween, International Diner, Holiday Party)
 Organize and prepare certificates for Service Awards and Million Dollar Awards.
 Assist in annual review process by generating Evaluation Forms for Wholesale and Retail.
 Prepare training materials for CRM Trainings in office and out of town.
 Ensure all legally required posters are posted at all locations.
 Supervise reception.
1

2. Ermenegildo Zegna Corp., Englewood, N.J. 2005 – March 2006
Human Resources Assistant
 Maintain active employees and ADP payroll databases
 Process employee benefit enrollments and changes
 Manage new hire & termination process for employees
 Set up new hire packages for orientation.
 Check references for all incoming applicants.
 Coordinate new applicant background checks, tests and references
 Generate monthly commission and new hire reports
 Book conference rooms
 Prepare training materials including company manuals, posters, projectors & supplies.
 Responsible for updates to company manual
 Relieve receptionist as required
Primepay New Jersey, Inc., Fairfield, NJ. 2004 - 2005
Administrative Assistant / Receptionist
 Greeted clients
 Typed correspondence, mail, fax & file for General Manager
 Handed out and collected applications
 In charged of ordering all office supplies
 Opening and distributing daily mail
 Inputting checks received into computer database
 Made daily bank deposits
 Called for maintenance of all office machines with malfunction
 Updated monthly database for lost clients and printed invoices
 Operated switchboard for staff of 15 people.
Snelling Personnel /ABN-AMRO, Jersey City, NJ 2002 - 2004
Receptionist
 Greeted clients
 Operate switchboard for staff of approximately 300 people
 Handed out and collected applications
 In charged of informing to all department of any malfunction with the telephone system
 Informing building Manager of all maintenance request
 Updated IT Department of changes within the company's Internet directory
New York University, New York, NY. 1999 - 2002
Administrative Assistant
 Appointment coordinator for incoming freshman
 In charge of updating monthly schedule and special events via computer
 Mailed confirmation letters and updating weekly information in computer database
 Printed daily check-in sheets for information sessions
 In charged of bi-weekly payroll for 120 students
 Participated in Universities Open House events
EDUCATION
1993 – 1994 Drake Business School, New York, N.Y. Word Processing Specialist
1990 – 1992 The Bank Institute, Carolina, P.R. Travel & Tourism
LANGUAGES
Bilingual: English and Spanish
OFFICE SKILLS JD Edwards, Access, AS 400, Microsoft Word, Excel, Access, Internet Explorer, Outlook,
Type (50 wpm), Checkpoint HR System.
2

3. REFERENCES Available upon request
3