1. SUSAN CAMARA COOKE
115 Arnold Street - Fall River, MA 02724
Ph: 508-245-5177
s1cooke@comcast.net
EXPERIENCE
Office Manager 2009 - present
Prestige Auto Mart – East Providence, RI
 Create, log, and file customer account records in computer database.
 Respond to customer inquiries by phone, email, and postal mail.
 Prepare bank deposits and log cash deposits, receipts, and daily transactions.
 Assist with budget maintenance, accounts receivable, and accounts payable.
 Monitor computer server back-up tapes.
 Route phone calls on a multi-line phone system.
 Maintain inventory of office forms and supplies.
 Prepare contract packages to forward to proper bank.
 Maintain inventory for new and used vehicles in computer system.
Assistant Office Manager 2006 - 2008
The New Seekonk Isuzu – East Providence, RI
 Prepared bank deposits and logged deposits, receipts, and daily transactions.
 Reconciled cash deposit for Parts and Service Department.
 Prepared contract packages to forward to proper bank.
 Posted all vendor invoices through general purchases.
 Responded to customer inquiries by phone, email, and postal mail.
 Monitored computer server back-up tapes.
 Routed phone calls on a multi-line phone system.
 Maintained inventory of office forms and supplies.
Administrative Assistant 2005 - 2006
United Way of Greater Fall River – Fall River, MA
 Answered multi-line telephone.
 Prepared memos and agenda for upcoming meetings.
 Coordinated meetings (reserving conference rooms, ordered/set-up food).
 Prepared bank deposits, receipts, and daily transactions.
 Assisted with budget maintenance and accounts receivable.
 Maintained inventory of office forms and supplies.
 Typed letters and meeting minutes.
 Set up of balance and comparison sheets in MS Excel.

2. Title Clerk 2000 - 2005
Dartmouth Dodge - North Dartmouth, MA
 Created, logged, and filed customer account records in computer database.
 Responded to customer inquiries by phone, email, and postal mail.
 Processed warranty claims and cancellations.
 Prepared deposits and logged cash deposits, receipts, and daily transactions.
 Assisted with budget maintenance, accounts receivable/payable.
 Monitored computer server back-up tapes.
 Routed phone calls on a multi-line phone system.
 Maintained inventory of office forms and supplies.
 Prepared contract packages to forward to proper bank.
 Maintained inventory for new and used vehicles in computer system.
Receptionist 1997 - 2000
Empire Chevrolet - Fall River, MA
 Greeted and checked in customers.
 Operated a switchboard and answered customer inquiries.
 Provided clerical assistance such as typing, photocopying, and filing.
 Maintained account records and electronic database.
 Processed accounts receivable and accounts payable.
 Assisted with the execution of direct mail and bulk mail projects.
 Coordinated meetings (reserving conference rooms, ordered/set-up food).
 Maintained office records, inventory log, invoices, and spreadsheets.
 Assisted with data entry and special projects as needed.
 Maintained inventory of office supplies.
EDUCATION
B.M.C. Durfee High School, June 1996
Fall River, MA
SKILLS
Fluent in Portuguese.
Proficient in Microsoft Office, including MS Publisher.
Excellent interpersonal and customer service skills.
Ability to multi-task and work well under pressure.