Reduce complexity and costs associated with managing, securing and delivering a rich desktop/workspace image to computing users reduce login times

1. RES Software

2. RES Software
• Founded in 1999
• Privately owned and profitable
• 104 employees (per January 1st 2010)
• Subsidiaries in 8 countries
– Europe and NA
• More than 2,500 Organizations worldwide
• More than1,000,000 licenses sold
• Strong Focus on Development & Support
• 100% Indirect Sales Model
– 18 distributors worldwide
– approx. 120 authorized resellers worldwide
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3. Strategic Technology Partners
• CA Technologies
– Premier Technology Partner
• Citrix
– Citrix Ready Partner
• Microsoft
– Gold Certified Partner
– HiPo ISV
– System Center Alliance Partner
• VMware
– Technology Alliance Partner
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4. Leveraging IT
To Meet the Needs of Medical Workers
• Increasing the velocity of healthcare
Delivery
• Digitizing patient care
documentation
• ‘Follow-me Computing’ for room-
to-room rounding
• More patient ‘face time’
• Enable remote access
• Ubiquitous access

5. Enabling IT
To Better Support and Deliver
• Managing IT
– Diverse User Communities
– Applications
– Data Access
– Settings (App & Profile)
– Devices
– Security
– Employees, Partners & Visitors
• IT support costs
– Account for 70% of Budget

6. Enabling IT
To Ensure Regulatory Compliance
HIPAA Violations
(42 USC § 1320d-5)
Min $100 per
Max $1.5M per
Security Breach
Avg. cost $289k
Avg. loss of confidential
data associated w/theft
$5m
(“2009 CSI/FBI Computer Crime And Security Survey”. Robert
Richardson, et al. Computer Security Institute, 2007)
JCCHO, NPF99, OSHA,
ISO27001

7. Today’s Infrastructure
Cloud
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8. Transforming Desktops into
Workspaces in Healthcare
Cloud

9. Enabling Technologies for
User Workspace Management
Zero Profile Technology
Workspace Extender
Folder Synchronization
Desktop Transformation
Works Across all Architectures

10. Zero Profile Technology
• Persistent user settings
without managing profiles
• Self-learning
• Real time tracking of changes
• Windows version independent
• Just the changes, not the profile
• Restore User Settings Wizard
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11. Why Virtual Desktop eXtender?
• Combines remote and local applications
and data in one desktop/workspace
• Workspace Extender can enhance a
remote desktop with applications that
run locally
• Central control of access to local,
Terminal Server, and VDI applications
with RES PowerFuse.
– The patented RES Virtual Desktop eXtender is a critical component to any
successful migration to remote desktops

12. Why Folder Synchronization?
• Problem:
– The majority of new Windows
computers are laptops
– Mobile workforces are growing
– Increased necessity to access data
offline
– Risk of losing data if copying data
is not performed automatically

13. Why Folder Synchronization?
• Solution:
– Folder Synchronization enables IT administrators
to set up and execute synchronization of local
and network folders, download, and upload local
files and folders to the network.
• Filters can be applied to include or exclude
specific files, file types, file attributes.
• Timing options can be specified for auto-
synchronization.
• Rules can be set up to target people in
locations on specific devices.

14. Desktop Transformation
with RES Software

15. Value/Benefits enabled
by Transforming Desktops
• Reduce IT complexity
– Reduced Total Cost of Operation
• Improve user productivity
– User efficiency gains
– Potential for top-line contribution
• Manage use-policy adherence
– Reduced maverick software
loads/user error
• Reduce data misuse or theft
– Cost avoidance proposition

16. Workspaces as part of a Clinical
Virtual Desktop
• Centralized Management
– Reduced number of images
– Location awareness enables follow-me
printing
• Broader Adoption
– Support for all user types
• Adaptive desktop
– Just-in-time composition of a desktop
at log in

17. Benefits of Workspaces
Management for IT Professionals
• Less calls into the helpdesk
for support
• Better control over security and
regulatory compliance
• Eliminates the need for scripts and
coding which negatively impact
life-cycle management
• Provides accurate usage reporting
• Simplifies future migrations
• Single administrative console for easy
updating

18. Benefits of Workspaces
Management for Clinical Professionals
• Faster log-in times
• Single set of log-in credentials
• Single interface with both virtualized and
local applications
• Access to the right peripheral devices
• Convenience of follow-me technology
Result: More time to focus on patient care

19. Questions
Next Steps

20. Backup Slides
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21. Microsoft I/O Model

22. System Center Configuration
IT System Lifecycles
Software SW and HW
Distribution Updates
OS Deployment Desired
Standardization Configuration
Out of Band Management,
Asset Management Remote Control
Consolidation, License
Compliance

23. Realizing the Model
Strategic
Asset
Enabler
Users
Efficient
Cost Center
Cost Center 3%
of the Industry
IT
17%
of the Industry
80%
of the Industry
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24. Truly Dynamic Workspaces
Service User
End Users
Customer
Catalog Workspace
IT Organization
Kitchen
Run
Books
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25. IT Automation Management
Agents
Tasks Teams
Parameters
Conditions
Where
What
Dispatcher When On Demand
Scheduled
Recurring
Orchestrated
Automated Job
Windows Computer
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26. Service Orchestration
Trigger
Categories Actions
Dependencies Catalog services
Restrictions Delivery
Qualification
Return
IT Service Trigger
Actions
Personalized Service
Catalog
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27. Microsoft I/O Model
Security & Performance
Advanced Administration
Composition & Personalization
Virtual Desktop eXtender
Task Automation
Resource Provisioning
Service Orchestration