This document discusses how mid-sized companies can transform their IT operations with the help of a managed services provider. It covers challenges with managing increasingly complex virtualized environments and unified communications systems. The document then summarizes how NetEnrich offers virtualization and unified communications management services, including planning, configuration, service management, and ensuring compliance.

1. Advance your
IT Ops Quickly transform the way you
ASAP manage technology. Closet to Cloud.
Go BIGGER!
Manage Data Center Technologies

2. Today’s Presenters
Our Moderator
Jennifer Anaya
Vice President, Corporate Marketing
NetEnrich
@ JenniferiD8
Our Experts
Ravi Kumar
Vice President, Delivery
NetEnrich
@ NetEnrich

3. What We’ll Cover Today
Midsized business IT challenges
Break IT down
Virtualized environments
Unified Communications
Your business opportunity

4. Midmarket Companies
Need Service Providers
40% 80%
$6.1 Of National GDP
Will Grow
Revenues &
Trillion Geographies
Mid-Market
Be Their Service Provider
21%
Want a Service
Provider
24.6 Million
Employees
…Demanding
Deloitte/EIU (Economist Intelligence Unit) study
24x7x365 Productivity

5. IT is Complex –
More than Ever Before
PLETHORA OF NEW PROCESS EVER-INCREASING
OPTIONS REQUIREMENTS CHALLENGES
Operating Systems Remote Offices Access from Any-Where
Virtualization BYOD Role Based Access Control
Cloud Seamless Connectivity Service Levels
Networking Always on Infrastructure Granularity
Wireless Internal/External Collaboration Performance Guarantees
Mobility Contracts Real Time Changes
Security CAPEX/OPEX Asset Tracking
Remote Access Licensing Quality of Service
Collaboration Subscriptions Cost Containment
Service Providers Disaster Recovery
Management Tools Asset Management
Compliance Tools
Security
Backup
Virtualization • Unified Communications

6. Are Midmarket Companies
Ready to “Operationalize”?
Your client’s potential
savings can become
YOUR overhead Adds
complexity
Becomes tough to scale to IT infrastructure
with limited staff
IT resources can be expensive Requires collaboration of
multiple teams
spanning security, storage, network
Requires
Consistent monitoring
and automation
constant evolution
of management and IT processes
of process is critical

7. Enter the Virtualization
Management Maze
PLANNING AND CONFIGURATION
Architect an adaptive infrastructure
Allocate resources with the right mix of virtual to physical
Reconfigure infrastructure to meet changing conditions
SERVICE MANAGEMENT
Understand the key indicators for the discovery and
monitoring of devices
Conduct performance analysis, incident management and
troubleshooting
Control Virtual Manager sprawls and stalls
Manage multiple software licenses
Automate workload and provisioning to ensure efficient
utilization
SECURITY AND REGULATIONS
Ensure security for complex virtualized workloads is efficient
in a dynamic setting
Adherence to Corporate policy and regulatory requirements
Follow QoS, regulatory compliance and policies

8. NetEnrich Virtualization
Services Practice
Monitoring
Server Availability and Performance VMware
Network Interface Management VMware ESXi, VI Foundation,
VMware VI Standard, VMware VI
Virtual Servers Maintenance Enterprise, VMware VDI
and Health Checks Microsoft Hyper-V
VDI Infrastructure Management Microsoft Hyper-V Server 2008 R2,
Microsoft Server 2008 R2
Troubleshooting and Full Standard, Microsoft Server 2008
Remediation R2 Enterprise, Microsoft Server
2008 R2 Datacenter
SOP-Based Remediation
Citrix Xen
Moves, Adds, Changes and Citrix Xen Server Free, Advanced,
Service Requests Citrix Xen Server Enterprise, Citrix
Xen Server Platinum
Vendor Management

9. NetEnrich Virtualization
Services
• Define optimal portable units for capacity planning
Planning and • Recommend the right hypervisor vendor, depending on client requirements
• Align network and storage connectivity with virtual switches, SAN and NAS
Configuration • Identify and design phases for server consolidation based on the
business/mission-critical sensitivity of hosted applications
• Define API level integrations with hypervisor fabric
• Estimate resource pool for a Virtualized Manager (VM)
Service • Identify resource allocations at an abstract level
• Orchestrate workflows in actual provisioning of VM
• Conduct dry runs on provisioned VM
Management • Configure monitoring setup /remote console operations
• Provide easy interface for Life Cycle Management operations for the VM
• Capacity clean up for decommission of VM
• Maintain compliance controls
Security and • Secure remote access to VM
• Secure power operations on VM, which are tracked and recorded
Regulations • NetEnrich Services Gateway (NSG) integrates with a centralized database
that tracks all events for real-time or later review & audit

10. Solving the Unified
Communications Puzzle
PLANNING AND ARCHITECTING
Availability
End Point Reachability
Isolation
Performance
SERVICE MANAGEMENT
Configuration
Supportability
Performance and Trending
Capacity Management
Asset tracking
Expense Management
COMPLIANCE
Security Guidelines
Audits
Content Filtering, etc.

11. NetEnrich Unified
Communications Services
Switches
Monitoring
Availability Performance
• Device • CPU
Routers • Service • Memory
• Process down / overloaded • Disk
Wireless Access Points
Firewalls Management Configuration Interfaces Hardware
• Backup/Restoration • Status • Power
Email Integration • Service Request • Errors/Discards • FAN
• MACs • Bandwidth • Temperature
• IPSEC VPN • Voltage
Chat
Call Managers, Soft PBX
Calls Statistics IP SLA IP Phones
and Capacity
Performance
Voice / Video Gateways (CMR/CDR)
• Active / Completed
MOS Calculation
across voice paths
• Availability
• Phone failure
/ In Progress • Jitter • Registration
VOIP/IPT • Attempted • Latency failure
• Quality of Calls • Data loss
Phones Made • Mean Opinion Score

12. Network Practice
Value Proposition
• 24x7 NOC • Troubleshooting and
• Monitoring and Escalation Fix
• SOP-based Remediation • MAC and Service
requests
• Vendor Coordination
• Vendor Escalations
Monitoring Incident and
and Problem
Availability Management
Performance,
Asset and
Quality and
Performance
Service
Management • Quality of Service
Levels
• Inventory Reports Measurement
• Performance Reports and
Management

13. NetEnrich Technology
Transforms Service Delivery
NE IT Platform Business Benefits
Role based access control
ACCESS
Recorded, auditable user
CONTROL activities
Custom ticketing tool
TICKET AND DEVICE Maps service delivery process
PERFORMANCE to ticket status
MANAGEMENT Tracks SLAs, changes,
remediation steps, etc.
“Single pane of glass” view of
Monitoring entire datacenter
Dashboard MONITORING AND IT infrastructure
SURVEILLANCE Drill down to see virtualized
Mail infrastructure health status
Alerts Ticketing Logical grouping of devices
System
Custom and complete
monitoring and management
CLOSET TO CLOUD capabilities
MANAGEMENT Supports a wide range of OS,
NOC network devices, critical
applications and middleware

14. Complete Visibility Via
Dashboard Data, Reporting

15. Case in Point:
Leading Datacenter Facility
OPPORTUNITY
A leading datacenter facilities provider wanted
to:
 Provision VMs to implement server virtualization
for their clients
 Perform server consolidation to convert all
physical servers into virtual machines
CHALLENGES
 Lack of transparency with clients when they
request a new provisioning
 Migration path for consolidation and provisioning
was undefined and complicated
 Needed a self-service private cloud system for
faster, automated and simplified provisioning
 Needed an operations portal to provide visibility
on day-to-day operations

16. The NetEnrich Solution
Support the Full Process via NSG Private
Cloud Portal
 Perform discovery and assessment of the
Datacenter Facility’s hosting environment for
server consolidation and migration
 Understand the OS distribution ratio, network
traffic and storage needs
 Scope a virtualizationsolution involving the
right hypervisor technology (vCloud Director
and vCenter) and physical/hardware
requirements
 Install and configure all infrastructure prepare
for provisioning and management
 Integrate vCenter with the NSG self-service
provisioning portal

17. NetEnrich Benefits =
Process + Services + Tools
Integration with NSG facilitates:
 Automated provisioning of VM and
monitoring setup on the provisioned VM
 Remote access operations to the VM for any
problem remediation, complete audit trail
for “IT Surveillance” and playback
 All lifecycle operations and configuration
changes to environments, issue remediation
tracked through the audit events/incidents
of the NSG portal
 “Single pane of glass” view of the physical
and virtual infrastructure, with a powerful
dashboard summary and executive reports
to communicate infrastructure status and
the value you can deliver to your end client

18. NetEnrich’s Remote Operations
Center (ROC) Is the Alternative
Secure Access and IT Operations Complete Visibility Packaged “Closet”
Compliance Controls Platform Service Solutions
ENHANCE
IT TALENT
On Demand Private and Hybrid
RSA Services SAVE SCALE Cloud Management
TIME FASTER
Technical
Easily Transforms Enterprise
Service Desk Any IT Operation and SME NOCs

19. We Deliver
Technology-Enabled “ROC” Services
People + Process Technology + Process + Technology
People
Traditional IT Outsourcers NetEnrich ROC IT Tool Vendors
People- and process-driven Disjointed tool sets are a means
Enabling technology + Expert engineers
Low/Zero technology to an end,
using ITIL processes Each tool in silos – Inefficient!
Contract-oriented
Relationship-oriented Transaction-oriented
Complete staff outsource
Flexible engagement models Delivery depends on deployment
e.g., IBM GS, EDS, CSC, ACS
Effective 24/7 Shared Services Model Bigger footprint and higher TCO
Large Fortune 500 enterprises
Midmarket Enterprise-focus Large Fortune 500 enterprises,
$4 Billion and above revenues
$25M to $4 Billion revenues little scale
HP Open view, Tivoli, BMC, etc.
You Will Benefit From
Purpose-built Technology, Process AND People Working 24x7

20. NetEnrich Is Different,
Do More With Us
Complete Remote IT Operations
Operate your IT Back Office from a single Remote Operations Center
Enterprise Remote NOC Teams
Enterprise scale and capability for midmarket companies and SMEs
Powerful IT Platform
Manage hundreds users, thousands of devices from a single platform
Closet-to-Cloud Infrastructure Management
Manage core infrastructure, network, edge technologies and clouds
7-Years of IT Operations Best Practices
Operating procedures, templates and know-how built-in with our services

21. NetEnrich Provides a Better
Way For Solution Providers…
To Do More To Grow
With Less Profitably
10

22. Contact Us
Phone
US 800.705.7057, x1
Canada 877.755.5002, x1
Email
US servicedesksales@ingrammicro.com
Canada services@ingrammicro.ca
Website
www.ingrammicro.com
www.netenrich.com
Quickly transform the way you
manage technology. Closet to Cloud.