1. M A N A J E M E N L A Y A N A N
T E K N O L O G I I N F O R M A S I
I S 1 8 4 5 1 7
I N T R O T O
S E R V I C E T R A N S I T I O N P R O C E S S E S
Anisah Herdiyanti, M.Sc, ITILF
anisah@is.its.ac.id
Management of Information Systems Laboratory
Department of Information Systems
2. T E L K O M
T R A N S F O R M A T I O N :
O R G A N I Z A T I O N A L
C H A N G E M A N A G E M E N T
The purpose of the organizational change management practice is to
ensure that changes in an organization are smoothly and successfully
implemented, and that lasting benefits are achieved by managing the
human aspects of the changes
Source:
https://indihome.co.id/paket
8. W H AT A R E S E R V I C E
T R A N S I T I O N P R I N C I P L E S
A N I N T R O D U C T I O N
9. W H Y − T H E I M P O R TA N C E
• Supporting the change process of the business
• Ensuring the minimum impact for the services which
are already in production
• Reducing variations in the performance and known
errors of the new/changed service
10. W H Y − T H E VA L U E F O R B U S I N E S S
• Better compliance of business and governing rules
• Less deviation between planned budgets and the actual costs
• Well managed changes and releases
• Better insight into the possible risks during service delivery
11. W H AT
• Plan and manage the capacity and resources required to
package, build, test and deploy a release into production
• Ensure that services can be managed, operated and supported
as specified during Service Design.
• Establish communications and documentation of information
during deployments
12. S C O P E
Source:
ITIL Service Transition, ITIL V3 – 2011 (p. 5)
13. W H AT I S S E R V I C E
T R A N S I T I O N P R O C E S S E S
A N I N T R O D U C T I O N
14. K E Y
C O N C E P T
O N S E R V I C E
T R A N S I T I O N
Change Evaluation
Source:
Passing Your ITIL Foundation Exam, TSO, 2012
(p. 121)
Transition Planning and Support
15. T R A N S I T I O N
P L A N N I N G A N D
S U P P O R T
16. W H Y − T H E P U R P O S E
• Plan and coordinate resources to ensure the specifications of
the Service Design are realized within estimated cost, quality,
and time.
• Ensure that all stakeholders adopt the common framework to
establish the specifications based on Transition Strategy
• Provide clear and comprehensive of Service Transition Plans
21. W H Y − T H E P U R P O S E
• Ensure standardized methods and procedures are used for
efficient and prompt handling of all changes , in order to
minimize impact toward business operation
• Record all changes in a controlled manner
• Communicate schedule of changes to all stakeholders
22. Not every change is an improvement,
But every improvement is a change
26. S E R V I C E A S S E T A N D
C O N F I G U R AT I O N
M A N A G E M E N T
27. W H Y − T H E P U R P O S E
• Maintain accurate service assets and configurations to support
IT services
• Provide logical model of all services, assets, and physical
infrastructures
28. Ensure the integrity of
service assets and
configurations
Improve visibility and
performance of services
29.
30. R E L E A S E A N D
D E P L OY M E N T
M A N A G E M E N T
31. W H Y − T H E P U R P O S E
• Undertakes the planning, design, building, testing, and
supplying the services specified in the Service Design
• Deploy releases into operation and establish effective use of the
service in order to deliver value to the customer.
32. Build, test, supply services
specified in Service Design
Fulfill the requirements and
objectives of business
33. H O W
• Plan and prepare release
• Build and test
• Service testing and pilots
• Plan and prepare for deployment
• Transfer, deploy, retire
• Review and close service transition
36. S E R V I C E V A L I D AT I O N
A N D T E S T I N G
37. W H Y − T H E P U R P O S E
• Provide confidence that a release will create service offerings
that deliver value to business within the projected costs,
capacity and constraints
• Validate that a service is “fit for purpose”
• Assure that a service is “fit for use”
38. Provide a service that adds
value to business
Ensure service efficiency and
effectiveness
42. W H Y − T H E P U R P O S E
• Evaluate intended and unintended effects of a service change
given capacity, resource and organizational constraints.
• Provide good quality outputs from the evaluation process to
help deciding whether a service change is to be approved or not.
43. Concern with value from
future service
development and
change management
Evaluate performance of a
service change
46. W H Y − T H E P U R P O S E
• Support the service provider in order to improve the efficiency
and quality of the services
• Ensure that the service provider's staff have adequate
information available
47. Gather, analyze, store, and
share knowledge and
information
Provide a clear and share
understanding of the value
of services
50. F U R T H E R R E A D I N G S
• [BOOK] ITIL V3 – 2011 Service Transition
Axelos – ITIL V3, 2011
• WEEK04 CA-READINGS
• WEEK05 CA-READINGS
• WEEK05 READINGS
51. W H A T ’ S N E X T ?
I N T R O T O S E R V I C E
O P E R A T I O N
