1. 5 6 M A U S A M A P P T , W E S T E N C L A V E P I T A M P U R A N E W D E L H I
P H O N E 9 9 1 0 2 2 3 3 3 4 • E - M A I L C H A D H A S A C @ G M A I L . C O M
S A C H I N C H A D H A
Seeking a challenging assignment with a strong value driven organization where I
can apply my skills for growth of the organization.
Profile
 BA (Hons) Business Economics with 9 years of experience in the analysis, implementation,
testing, transitions and solutions for HRO solutions.
 Expertise in project and people management to ensure timely delivery of process SLAs.
 Can work independently & co-operatively with a team to meet deadlines & resolve issues.
 Business Visa (B1/B2) holder with four months of onsite experience in USA.
 End to End transition and execution of 50 plus roles in benefits market operations for Benefit
companies headquartered in the US
 Lean certified.
Educational Qualifications
Degree/ Certificate Board/University Course Year
PGCBA NIIT Business Analytics 2014-15
CEBS University of
Wharton
RPA1,RPA2
2012-13
Actuarial Science IAI CT1, CT3, CT7 2010
Post-Graduation Symbiosis MBA (Finance) 2008
Graduation Delhi University B.A (Hons.) In Business Economics 2005
Higher Secondary C.B.S.E. Commerce w/ Math 2002
Technical Skills
Database : R, MS Excel, Word, PowerPoint, SQL
CertificationTool : Lean Certified, RPA 1 and RPA 2
 Strong holds in onshore transitioning; have transitioned projects from USA.
 Good expertise in end to end projects transitioning, from onshore to offshore and adhering to all
required SLA and process documents.
 Stayed in USA for 4 months and transitioned 22 processes at one go.
 Knowledge of SDLC and Agile technology testing methodologies.
 Knowledge of Data Mining, Text Mining, Data Analysis and Time Series forecasting.

Work Experience
The Company: ACS, A Xerox Company, is a global leader in business process and
information technology services. That covers a lot of ground, from finance and accounting
and transaction processing to IT outsourcing, human resource services, and customer care.

2. Associate Process Consultant
ACS, A XEROX Company – February, 2011
AREAS OF EXPERTISE
 Handle DB – US Payroll/ US Manual Calculation teams.
 Lead and drive customer transition projects
 End to End project transitioning
 Ensuring adherence to the operations transition strategies, plans, budgets, schedules, staff Aug,
hiring, Train the Trainer, Offshore and Offshore as per client's requirements
 Finalizing the scope of the process to be transitioned/offshored
 Create detailed Project Plan, create and monitor high level transition roadmap
 Create and design Project Charter, BCP and Risk Mitigation plan
 Support technical team to create FMEA-SIPOC-KPI-SLA
 Create process flow ‘As is’ and ‘To be’
 Create Process mapping, risk assessment, client management and deliverables, process
evaluation.
 Co-ordinate and facilitate the transfer of service ownership from the client or existing service
provider to the operational Service Delivery teams
 Work with client contacts to ensure that critical path of the programs are defined, tracked and
delivered for smooth transition
 Develop and maintain client intimacy and improvement plans and facilitate it as required for steady
state operations.
 Facilitate and drive the closure of all contractual documents to enable business relationships with
clients
 Actively participate in discussion related to disaster recovery, De-risking the business, Process
Excellence etc.
 Liaise with technology team to implement technology solutions (various tools offered to improve
process performance)
 Establish and manage weekly governance meetings with internal and client stakeholders.
 Manages delivery of outsourced services to Client by liaising with necessary internal and client
stake holders and by employing Xerox established operational and service delivery framework.
 Create a comprehensive plan covering timelines, resource allocation and budget for project in
order to enable timely and efficient implementation, identification of critical dependencies and
optimum utilization of resources.
 Forecasts changes in business environment, including:
1. Charting how changes affect Client’s requirements
2. Guiding implementation of changes in the delivery function
3. Manages projects spanning multiple service groups to timely completion and effective
implementation
4. Maintain a proactive approach to client issues and manage all Client escalation activities,
ensuring service delivery elements are coordinated and working toward issue resolution
5. Reviews, assembles, and presents monthly performance metrics, volume metrics, turnaround
time, quality and customer satisfaction survey results through Dashboards etc.
 T&M study and FTE validation, and hiring plan and Design and review Dashboard on timely basis.
Roles and responsibility as Project/Transition Manager
 Handling a DB Calculation team of 19 associates.
 Implement process control plan, asses process defects, conduct and brainstorm RCA
 Regularize project plan progress updates, Actual v/s planned tracking, mitigation plan for
identified risks, team performance report, knowledge pool planning
 Ensure accomplishments of set quality standards in SLA’s
 Maintain variance reports, periodic status reports, strategy planning and resource optimization
 Part of hiring team which involves conducting interviews for various DB related processes
 Keep track of Project reviews, progress tracking, status reporting, communication, issue
resolution, change control, etc.
 Ability to develop broad awareness of client technical architecture and emerging technique with
enough knowledge to determine various options.

3. Senior Analyst
January, 2010 – February, 2011
AREAS OF EXPERTISE
Operations
 Leading the Manual Calculation Team involved in transition of various Complex and Critical
processes for ARM, Day 1 Implementation Client.
 Reporting to Senior Management/Onshore Client Team and End Client via Calls, Passes, and
Emails aiding in seamless Operations.
 Managing the production calendar to ensure all ongoing deliverables are met and executed
within agreed upon Service Level Agreements.
 Develop and maintain documentation of process flows, administrative summaries, and standard
operating procedures; also identify and assist in the execution of process improvements.
 Ensuring Escalations/Disputes over emails and calls are dealt with on priority by setting up an
in-team resolution target of such instances to 24 Hours.
 Monitor/manage client and internal escalations and conducting appropriate Root Cause analysis
as needed.
Analyst
July, 2009 –January, 2010
AREAS OF EXPERTISE
 Closely worked with US Client team for any Change/Update in the US benefits and implement
the same to the system, SPL.
 Worked along with Implementation team for transitioning Day One Client, ARM.
 Indulged in the transition of Benefit Analyst work to India. Transitioned Defined Benefits
processes (Death, QDRO and Retirement) for DFS.
 Handling various processes of retirement of employees like Pension payroll, setting up pension
payments, any discrepency in indicative data.
 Handling Pension Payroll Process along with Stop Pay/Reissue, Death Overpayment, and DB
edits, PCS Verification.
Hewitt Associates
July, 2006 – July, 2009
AREAS OF EXPERTISE
KEY HIGHLIGHTS
• Received Hewitt wide Endeavour award for successfully training the Business Analyst team
(Wave2).
• Received Team synergy Quaterly award for being a member of Green belt Quality project.
• Received Champions Award in the month of July 08 for proactively meeting Client Expectations
and taking initiatives to improve the value and efficiency of the services provided.
• Received 14 QUEST awards within 3 years with Hewitt
Hewitt Associates is a global leader in HR Outsourcing and Consulting, delivering a complete range
of Human Capital Management services to companies, including HR and Benefits Outsourcing, HR
Strategy and Technology, Health Care, Organizational Change, Retirement and Financial
Management and Talent and Reward Strategies.

4. Benefit Analyst – Team Developer
November 07 – July, 2009
AREAS OF EXPERTISE
I was working as a Benefit Analyst - Defined Benefits for Continental Airlines. I was responsible for
taking care of all the activities relating to Define Benefits ranging from Pension payroll, State and
Federal Tax withholding, Issues regarding Service, Eligibility and Enrollment etc… I have proper
knowledge of the entire Defined Benefits plan and have also cleared the Client Knowledge
assessment. I scored 100% in my Client assessment.
 Calculation of benefit design spectrum (e.g., Defined Benefit)
 Co-ordinate with client team, processing analyst, client and Bank to make sure that participant
are receiving their benefit on time.
 Calculation of benefit and factors based upon Member’s termination before retirement, Early/
Normal/ Late retirements.
 Conversion of annuity to cash sum (and vice versa)
 Transfer values being paid into and out of pension plans.
 Effect of transaction on employee benefits.
 Selection of assumptions, Impact of varying assumptions.
 Doing regular follow up with client team on data inconsistencies and issues.
 Working as per regulatory requirements such as PBGC – Pension Benefit Guarantee Corporation,
IRS – Internal Revenue System, and ERISA – Employee Retirement Insurance Security Act.
Team Member
July 06 – October, 2007
AREAS OF EXPERTISE
Work Profile (KRA’s)
 Worked for the transitioning of a US Pension Payroll process to Hewitt Gurgaon.
 Processes include Payroll, Compensation, Death, Leaves and Mergers and Acquisition.
 Interaction with Onshore SMEs for any updates in Process.
 Providing training to new associates and designing the training plans for backfills.
 Responsible for MIS reporting and Weekly audits of work done by every associate.
 Keeping track of all the issues/problems/resolutions and updates of the items discussed in the
call which is later used for training of new resources.
 Ensuring proper documentation of SOP’s.
 Preparing all kinds of reports, MOM of calls, POD Analysis report etc.
July 05 - July’06 IDEA Cellular Ltd New Delhi
Customer Care Executive
Work Profile (KRA’s)
 Handling various projects and assignments relating to Customer queries and complaints.
 Handling Inbound calls
DATE OF BIRTH
7th Sep 1984
MARITAL STATUS
Married

5. (SA(SACHIN CHADHA)

6. (SA(SACHIN CHADHA)