1. Allison T. Cragen
517 Raeburn Lane
Knoxville, TN 37934
865.696.7134
Global shared service senior professional with demonstrated ability to create and lead diverse teams to successful results.
Ability to analyze business requirements, identify challenges / opportunities, and develop innovative and cost-effective
solutions.
Change Management Project Management System Strategies
Strategic Planning Fast Paced Environments Continuous Improvement
PROFESSIONAL EXPERIENCE
General Electric / Alstom Power Inc., Knoxville, Tennessee
Sr. FP&A Operations Staff Manager 3/2014 - Present
• Recruit, train, coach, develop and provide timely feedback to staff
• Successful penetration of workloads across businesses into shared service center delivering efficiencies resulting in
reduction of head count, improved processes and collaboration with businesses
• Performed analysis of SAP based on enterprise standards in order to provide recommendations on system gaps in
order to gain full benefits ERP
• Prepare roadmaps and business cases to support work migrations; ensure work migration is on time and budget
• Partner with customers to allow for collaboration, compliance and effective communication associated with initiatives to
create positive customer outcomes
• Improve audit readiness objectives and implement consistent policies and procedures
• Develop and monitor business performance metrics and key performance indicators
Tennessee Valley Authority, Knoxville, Tennessee 10/2010 – 3/2014
Manager, Expense Administration (01/2012 – 03/2014)
• Managed all functions associated with enterprise expense management to include policies, trainings, systems and
accounting transactions
• Identified strategic business alignment to move from in house system to ERP/Oracle; collaborated on the development,
implementation and evaluation of the overall enterprise expense management
• Identified key stakeholders and partnered with to ensure effectiveness of expense management
• Implemented change management strategies through all levels of organization
• Selected new hires - coached, trained and motivated employees; created team goals and collaborated with individuals
on personal goals, and conducted periodic performance reviews
Senior Compliance Analyst (10/2010 - 01/2012)
• Coordinated and conducted compliance assessments across enterprise supported by applicable laws and regulations;
recommended process improvements
• Led, coordinated, and conducted ad-hoc compliance measurements, assessments, and advisory projects; provided
guidance and leadership for the development of less experienced compliance analysts
• Collaborated on special projects, leading teams in the revision of an Operations Manual, prepared high level
presentations for the Governance Council, Oversight Council, and Compliance Committee; designed programs to create
standardized approaches
Defense Finance and Accounting Service, Indianapolis, Indiana 01/2006 – 10/2010

2. Division Chief, Accounts Receivable (08/2008 - 10/2010)
• Managed staff of 26 in addition to staffing plans; prepared and analyzed management reports, managed day-to-day
operations to include planning, organizing and directing policies / procedures and division budget; developed KPIs while
collaborating across enterprise associated with Accounts Receivable
• Coordinated with external customers to work toward positive resolution; monitored continuous improvement projects;
analyzed accounting data and prepared narratives associated with workload
• Implemented, deployed, and maintained Enterprise Resource Planning (ERP) system as it related to receivables for
Oracle and SAP platforms; oversaw the development of new standard business practices/standard operating procedures;
coordinated written proposals with groups across the Defense Finance and Account Service (DFAS) to ensure policies
and procedures were implemented similarly; identified key issues with ERP(s) that misstated the audited financial
statements; assessed the necessary personnel required to implement
• Defined and implemented contingency planning for division; identified critical functions and mission critical personnel
Accountant, Internal Controls (01/2007 - 08/2008)
• Collaborated with team members on Army assertion readiness as related to audited financial statements
• Completed cash audit of Disbursing on a quarterly basis, based on the DoD Financial Management Regulations
• Collaborated and communicated on project associated with Army Direct Billable Hours (DBH) for Indianapolis Site
Director; collected, analyzed and submitted data; communicated with directors and Indianapolis networks to generate an
end-strength supporting Army DBHs equated Army DBHs to full-time equivalents; performed reconciliations across
multiple areas to deviations between different data elements
Accountant, Budget Execution (01/2006 - 08/2007)
• Prepared Budget Execution Reports for numerous customers (Standard Form 133) on a monthly basis and submitted to
the Office of the Secretary of Defense; corresponded with customers regarding abnormal balances (over-obligated and
over-disbursed); researched and analyzed to determine root cause; worked special projects
Deloitte & Touche, LLP, Indianapolis, Indiana 08/2003 – 01/2006
Tax Consultant
• Prepared individual tax returns following the Internal Revenue Code and U.S. treaties; analyzed payroll for clients; built
and maintained client relationships; prepared cost projection analysis for clients; created letters of understanding
• Coached staff; defined and clarified expectations; provided continuous training; participated in recruiting events
EDUCATION University of Indianapolis, Indianapolis, Indiana
M.B.A, Organizational Leadership
University of Tennessee, Knoxville, Tennessee
B.S., Accounting
SYSTEMS/
CERTIFICATIONS SAP / Oracle
Microsoft Office Suite
Green Belt Certified