Just-In-Time training sample (conducted pre-Quality/Process Improvement initiative). The goal is to prep the project team for the work ahead, introduce team members to intro level Quality Management concepts, begin to shift the team into a thoughtful, mindful approach i.e. Quality mindset!

1. JUST IN TIME TRAINING –
OVERVIEW OF QUALITY & LEAN
SIX SIGMA
TRAINER/FACILITATOR: MODINAT OGUN, QUALITY MANAGEMENT
CONSULTANT
DATE: 9/23/2015

2. TEAM NORMS
• AKA TEAM RULES OF ENGAGEMENT:
• OPEN MIND
• SHARE
• FULLY PARTICIPATE
• COLLABORATIVE MINDSET
• LEARN
• HAVE FUN 

3. WHY SHOULD IT MATTER?
• RESOURCES: EVER DWINDLING AND HAVING TO DO MORE WITH LESS!
Time
How do you spend 8-
10 hour day?
Do you have effective
& efficient processes?
Funds
Do you have enough
funding?
People
Do you have enough & the
right people to do the
work?

4. WHY SHOULD IT MATTER?
• NEED FOR A
• MINDFUL,
• THOUGHTFUL,
• STANDARDIZED,
• DISCIPLINED,
• SME INFUSED APPROACH (VERSUS FIREFIGHTING) TO RESOURCE UTILIZATION, PROCESSES AND SYSTEMS
MANAGEMENT.
• This is where QUALITY comes in…

5. OVERVIEW OF QUALITY & LEAN SIX SIGMA
• ALL QUALITY & IMPROVEMENT PROGRAMS SHARE 4 ESSENTIAL QUALITY PRINCIPLES.
• QUALITY PRINCIPLES FOCUS ON:
1. CUSTOMER REQUIREMENTS
2. PROCESS PERFORMANCE
3. DATA / EVIDENCE BASED DECISION MAKING
4. CONTINUOUS & DISCIPLINED APPROACH

6. OVERVIEW OF QUALITY & LEAN SIX SIGMA
• MEANING OF LEAN SIX SIGMA
• LEAN = IS THE SYSTEMATIC APPROACH TO IDENTIFYING AND ELIMINATING WASTE THROUGH
CONTINUOUS IMPROVEMENT.
• SIX SIGMA = THE REDUCTION OF DEFECTS, FOCUS ON PROBLEM SOLVING, REDUCTION IN
PROCESS VARIATION.

7. OVERVIEW OF QUALITY & LEAN SIX SIGMA
• LEAN SIX SIGMA (LSS) = DATA-DRIVEN IMPROVEMENT CYCLE USED FOR IMPROVING, OPTIMIZING
AND STABILIZING BUSINESS PROCESSES AND DESIGNS. CORE TOOL USED TO DRIVE LEAN SIX
SIGMA PROJECTS.
 DEFINE
 MEASURE
 ANALYZE = D-M-A-I-C-S
 IMPROVE
 CONTROL
 SHARE
• DMAICS DEFINED FOLLOWS…

8. OVERVIEW OF QUALITY & LEAN SIX SIGMA
• DEFINE: IDENTIFY THE PROCESS TO BE ADDRESSED, DEFINE THE PROBLEM - ISSUES FOR DESIGN OR
IMPROVEMENT, WHO IS THE CUSTOMER, GOALS – MISSION OF PROJECT.
• MEASURE: WHAT IS CRITICAL TO QUALITY, ESTABLISH MEASUREMENT SYSTEM, WHAT ARE THE CUSTOMERS SAYING
ABOUT THE PROCESS.
• ANALYZE: DATA ANALYSIS TO DEVELOP A BASELINE – IDENTIFY ROOT CAUSES.
• IMPROVE: DEVELOP, IMPLEMENT, TEST, PILOT SOLUTIONS.
• CONTROL: HOW DO WE SUSTAIN THE IMPROVEMENTS AND THE GAINS WE HAVE MADE? WHAT CAN WE DO TO
STOP REVERSION BACK TO THE PROBLEMS (BROKEN) STAGE? CONTINUOUS IMPROVEMENT (SUSTAINABILITY)
BEGINS!
• SHARE: SHARE AND CELEBRATE THE QI JOURNEY & EXPERIENCES WITH TEAM MATES, MANAGEMENT, CUSTOMERS,
STAKEHOLDERS VIA REPORT OUTS, MEETINGS, LUNCH, ETC.