1. ALLIETTE PLAGER♦
404-877-8337 ♦ arplager@gmail.com
http://www.linkedin.com/in/allietteplager
SKILLS SUMMARY:
 Data Analysis
 Project Management
 Budget, Projections, Forecasting
 Billing and Collections
 Process Improvement
 Financial/Operational Analysis
 Call Center Management
 MS Excel-vlookups, pivots, formulas, macros
 MS Powerpoint, Word, Visio, Outlook,
Project
EDUCATION: BS in Management, Georgia Institute of Technology, Atlanta, GA
WORK HISTORY:
RYDER SYSTEMS INC, Alpharetta, GA 2010-2016
Manager of Rental Operations (2014-2016)
 Created, organized and completed yearly rental business reviews with over 100 Ryder Integrated
Logistic (RIL) accounts. Analyzed historical rental activity, audited procedures, pinpointed areas
of strength/weakness, assisted in strategy meetings, offered solutions for improvement/savings
and proposed new revenue generating opportunities.
 Organized calls for investigative purposes to determine solutions and implement corrective
measures to ensure that rental was following appropriate procedures.
 Tracked and escalated all purchase order authorizations for RIL accounts that were not delivering
on a timely basis based on current protocols.
 Involved in creation, authorization, research and management of all purchase request
authorizations that involved ordering extra equipment from outside vendors. New process helped
eliminate additional expenses until internal assets were exhausted. This process saved Ryder
initially $500K, with increased significant savings expected going forward.
 Resolved all RIL related rental billing concerns to resolution to help improve billing quality for
the RIL accounts and customer satisfaction.
 Managed long term, awaiting new lease & accident extra rental contracts to ensure they were
closed on timely basis based on new/existing equipment to prevent loss of revenue opportunities.
Business Analyst (2012-2014)
 Managed billing support for top 5 Ryder customers that included troubleshooting billing issues,
IT upgrades, financial forecasts,and fleet changes involving start/end billing, transfers and sell
lists while also managing bad debt portfolio and 15 National Accounts.
 Tracked all unit movement ensuring accurate billing on a weekly and monthly basis along with
making sure the appropriate Ryder locations were involved when billing issues occurred.
Routinely used MS Project to track all progress, deadlines and updates to Senior Management.
 Reduced payment delays with thorough attention to detail analysis and organized tracking to help
drive the collection process with needed documentation to help stop customer short pays.
 Involved in the creation of testing and analysis for the ‘Customer Location Analysis’ report that
that was rolled out to all customers upon finalization of projects that increased revenues by $1
million yearly.
Billing Quality Supervisor (2011-2012)
 Managed a team of 23 rental billing and National Rental associates responsible for all rental-
billing transactions and ensuring accuracy for local and National Rental customers while applying
innovative and effective management techniques to maximize employee key productivity
indicators (KPI’s).

2. ALLIETTE PLAGER
2
 Created,developed and implemented much needed internal reporting analysis tools to help
management advance,track progress and forecast improvements giving them more detailed data
to help zone in on where improvements would be most impactful and increase customer
satisfaction. Billing quality improved by 43%.
Billing Quality Analyst (2010-2011)
 Introduced, trained, educated,and supported all users for the new automated process, “Credit
Memo Workflow” system for all customer credits that were processed and tracked. This reduced
overhead and saved the department $500,000 on an annual basis.
 Helped manage multiple RCE projects & assisted in functional scorecard creation and roll-out to
drive team KPI accountability and overall efficiency.
AIG AGENCY AUTO, Alpharetta, GA 2005-2009
Senior Business Analyst
 Managed complete lifecycle of IT project implementation for designated special line rate
revisions.
 Certified, validated and defined scope of client’s business requirements documents while
maintaining performance standards within corporate boundaries. Planned, organized and tasked
project specific deliverables to key staff positions for cross-functional coordination to help
manage timeline and costs.
 Reduced timelines and qualified project to ensure vulnerability reducing programing defects with
thorough monitoring of in-development testing, troubleshooting and correcting defects prior to
forwarding to final quality assurance group eliminating multiple releases ensuring project is built
with in schedule/budget.
 Coordinated with different teams and end users along with providing support and training to
ensure all parties were advised of changes in schedule, Department of Insurance updates, client’s
requests or missed milestones sealing expedient deadlines.
MCI, Alpharetta, GA 1990-2005
Center Business Manager (2004-2005)
 Expertly executed monthly $1.5M budget and monthly commission requirements securing key
performance indicators dictated by finance were met & exceeded.
 Attributed decision-making strategies to upper management on how to improve performance and
work environment based on historical and forecasted analysis sealing the opinion of those
involved.
 Solid team-building skills, demonstrated by recruiting analysts solely responsible for entire
center’s data warehouse, which included commission, recognition, performance and payroll
platforms trusting pertinent information that helped drive competition between the sales teams.
 Collaborated with several internal and external departments to ensure information is disseminated
to all appropriate levels with a sense of urgency for a smooth transition ensuring indicators and
deadlines were met.
 Innovatively created, developed and maintained internal reporting website to help management
advance, track, plan and forecast improvement giving them more leverage over their
performance.
Reporting Manager (1999-2004)
 Managed team of analysts responsible for entire call center’s commission, recognition and
performance reporting making sure all sales teams were informed of their progress & competition
was present in daily activity to drive more sales.