Newcastle upon Tyne, United Kingdom, United Kingdom
WorkDirector at Ox-SM Limited
Industry Technology / Software / Internet
About An experienced ITIL v3 qualified Service Design and Transition Manager, I have over 25 years of IT Service Management and IT Operations experience in the worlds of Academia, SMB, and large corporate organisations. I come from a technical and customer orientated background which gives me a unique perspective on Service delivery and acceptance.
I have a proven track record in overseeing support operations, including leading a multi-national team of on-site support engineers; Experienced in a number of different Service delivery models including gated delivery, waterfall, and Agile; I have successfully implemented business improvement strategies using ITIL, and other best practice framewor...