1. Kerry L. Sheehan
5 Lake Drive, Harwinton, CT 06791 Phone: 860-309-1407
Page 1 of 7
Executive Summary
 Results-driven IT professional with 15+ years of experience and proven success in Consulting,
Project Management, Process Integration/Engineering, and Operational Application Support.
 Proven ability to think strategically, providing both vision and leadership to leverage technology to
solve business problems.
 Accomplished track record working in cross-functional business environments while integrating
requirements and technology solutions.
 Strong beliefs that IT teams are needed to support the growing needs of the business and the
company as a whole. The two groups must work cohesively to achieve growth and stability within this
ever changing technological era.
Project Management:
 Project Execution - creation and execution of project plan – establishes project priorities,
schedules, and milestones, to ensure quality standards are met and that project remains on
schedule and focused customer requirements.
 Resource Management - ensuring the staff involved has the appropriate skill set, assigning roles
& responsibilities, and promoting teamwork.
 Communications - maintain effective communications with customers, project team, sponsor,
stakeholders, champions, and all groups executing project work. Provide leadership review and
status.
 Risk Mitigation/Compliance - Identify, analyze, and respond to all project risk to ensure
business continuity and ensure the project follows all appropriate quality assurance and standard
compliance guidelines.
 Provide consultation to internal and external customers to properly define and understand
program/project requirements including collaboration with other Project Managers to coordinate
shared resources and cross-project dependencies.
 Provide direction and technical assistance in the resolution of various problems associated with
the project.
 Gather lessons learned and suggestions for continual improvement
Process Engineering & Integration:
 Processes Engineering – significant experience in developing, evaluating and implementing
process to improve efficiencies within the software delivery lifecycles, including roles &
responsibilities and swim-lane, fishbone & organizational documentation
 ITIL-Certified - process reengineering and optimization – recertifying through Anthem Inc.
 CobiT Foundation Framework methodologies – Certified through SMS Consulting Group
 SOX regulation/ compliance
 Mercury ITG/Kintana – Certified Trainer of Process engineering tools (now HP)
 Process Automation – Significant with relation to automation of process within IT Software
delivery models. Home grown applications, HP (previously Mercury/Kintana), IES and more.

2. Kerry L. Sheehan
5 Lake Drive, Harwinton, CT 06791 Phone: 860-309-1407
Page 2 of 7
Technology Implementation:
 PlanView/Business Engine Network – Portfolio Management
 SharePoint – documentation repository & communications delivery
 Mercury ITG for large scale projects spans over 6 years
o ITG environment architecture and infrastructure experience
 Advanced Configuration and ITG System Administration
 Defining and validating solution designs.
o Demand Management, Project Management, Time Management, Resource Management,
Portfolio Management, Dashboards
 Intake Engineering System (IES) - home grown Work Initiation and change management tool
including an application mapping application
Professional History
Anthem Inc.
February 2015 - Present
Technical Project Manager - Voice/IVR Services – Title name change
 Technical Project Manager
o Determine appropriate project methodology/framework for each project assigned
(AGILE, Lean IT, ITIL – in accordance with Anthem Inc Standards and practices)
o Manage projects in varying scales from business improvement or enhancement projects,
to enterprise application implementations.
o Project Execution - creation and execution of project plan – establishes project priorities,
schedules, and milestones, to ensure quality standards are met and that project remains
on schedule and focused customer requirements.
o Resource Management - ensuring the staff involved has the appropriate skill set,
assigning roles & responsibilities, and promoting teamwork.
o Communications - maintain effective communications with customers, project team,
sponsor, stakeholders, champions, and all groups performing project work. Provide
upper management review and status.
o Risk Mitigation - Identify, analyze, and respond to all project risk to ensure business
continuity
o Compliance – ensure the project follows all appropriate quality assurance
o Provide direction and technical assistance in the resolution of various problems
associated with the project. Coordinate delivery of changes across all teams.
o Gather lessons learned Support development of high-level and detailed business
requirements
o Identify opportunities to strengthen program effectiveness.
Anthem Inc (formerly Wellpoint)
January 2012 – 2015
IT Business System Analyst Senior Advisor
 IT Bus Syst Analyst Sr Advisor (Business System Analyst)
o Build and maintain strong relationships with Business and IT partners
o Lead the high-level requirements through internal development process
o Support development of high-level and detailed business requirements
o Identify opportunities to strengthen program effectiveness.
o Support the management of integrated (business, functional and technical) requirements
and design including participation and oversight in defining enterprise-related processes
and changes in alignment with industry.
o Support development of strategic plans and technology solutions to meet business
requirements across the enterprise.

3. Kerry L. Sheehan
5 Lake Drive, Harwinton, CT 06791 Phone: 860-309-1407
Page 3 of 7
o Proactively address customer issues, works with Business and IT partner to develop
alternatives and is empowered to implement business and process solutions.
o Supports solution implementation across enterprise initiatives; ensures system is
implemented according to plan.
o Addresses risks and implements contingency plans to resolve issues impacting business
or IT objectives across the enterprise.
Indecon, Inc.
WellPoint
November 2009 - Present
Consultant – Process Engineer/Project Management
Consultant position focusing on streamlining and documenting the work intake process for the WAW
program. Ensuring that no work tracks are lost in the process of the streamlining effort. This included
ensuring that the worktracks are integrated with the corporate CQ, SSCR and EPMO processes.
 Project – WellPoint Advocate Workstation (WAW) Intake Process –Design and Implementation of
Work Initiation process (Intake).
o Evaluate, Streamline & Prove Process Enhancements
o Capture Identify Project Content
o Resource Capacity
o Dependency, Release, Risk & Defect Management
o Standardization of Operational Best Practices across the WAW and Back-end
applications including integrated services.
 Intake Engineering System (IES) Implementation
o Design automated system to support tracking of change requests affecting the WAW
Program.
o Deliver effective reporting and RAG tracking for all phases of SDLC lifecycle
o Track timeline & key milestones
o Data conversion from SharePoint to IES
o Developed training materials
 Support - Program and Project Management
o Monitoring of IES Usage
o Training
o Ongoing process enhancements and implementing streamline opportunities
o Metric Reporting
o Increase efficiency and productivity
o Cost Reduction – elimination of status & tracking meetings
o Participation in generation of Communications Portal for WAW Program
The Hartford Life
November 2008 - May 2009
IT Effectiveness – Tools Team Manager
Enterprise Manager - ten (10) staff. Supporting day to day operations, production support activities and
System Availability. Applications supported by team are; Tracker, Version Manager, Anthill Pro, RMRG,
Business Engine Network (BEN), Business Intelligence (COGNOS), and ITG. Coordination and
prioritization of both discretionary and non-discretionary work efforts, including capitalized projects.
 Business Liaison - supporting seven (7) internal divisions. Provide senior management with
necessary reports detailing current and forecasted supply and demand and resource capacity.
 Manager Tools Team – The Hartford Life Company
o Work Prioritization
o Staff Development
o Service Management/SLA Management
 Vendor Oversight for hosting
 Support - Tools Support Team
o Standardization of Operational Best Practices across the Life Enterprise

4. Kerry L. Sheehan
5 Lake Drive, Harwinton, CT 06791 Phone: 860-309-1407
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o Streamline internal process for increase in efficiency and productivity
o Cost Reduction
The Hartford Life
March 2008- November 2008
Senior Business Systems Specialist
Team Lead for daily operations, production support, enhancements and capital investment projects for
The Hartford Enterprise BEN & ITG environments. Manage change management, request prioritization
and package releases. Provide senior management with necessary reports detailing current and
forecasted supply and demand, resource capacity and service level.
 Project – The Hartford Life Company – Planview PPM Tool Implementation
o Project and Resource Management
o Release, Risk & Defect Management
o Implementation of new application in support of PPM functionality
 Data Conversion
 Portfolio Management
 Project Management
 Resource Management
 Time Management
 Support - Tools Support Team
o Standardization of Operational Best Practices across the Life Enterprise
o Streamline internal process for increase in efficiency and productivity
o Implementation of Service Management Model and Structure
Computer Systems Associates - CSA
March 2007- March 2008
Project Management Consultant
Work with onsite team to implement upgrade and changes to platform that supports Project Management,
Release Management, Risk Management, Defect Management and Change Management. Consult on
Project Best Practices utilizing ITIL Methodologies following the standard Software Delivery Lifecycle
within the Hartford Life Framework guidelines.
 Project – The Hartford Life Company – BEN Workforce Management & Planning
o Project and Resource Management
o Release, Risk & Defect Management
o Implementation of enhanced application functionality
 Forecasting
 Resource Request & Allocation
 Alignment Engine
 Enhanced Reporting
 Project - Share point Creation
o Consult on best practices for Share point creation, usage and implementation
o Provide administrator training
 Project – Adobe 8.0 Upgrade
o Coordination of multiple segments across Life company
 Application Testing
 Acceptance Criteria
 Implementation of upgrade across client desktops
 Support - Tools Support Team
o Standardization of Operational and Lines of Business Best Practices
o Streamline internal process for increase in efficiency and productivity
o Implementation of Service Management Model and Structure

5. Kerry L. Sheehan
5 Lake Drive, Harwinton, CT 06791 Phone: 860-309-1407
Page 5 of 7
Software Quality Solutions - SQS
August 2006-Present
Project Management Consultant
Primary focus on Mercury IT Governance application applying Project Management and Industry
standards and best practices in the area of Process Modeling, Process Integration, Demand
Management, Change Management, Configuration Management and Release Management utilizing ITIL
and CobiT methodologies.
 Project: NYS WCB. Albany NY
o Implementation of Mercury ITG Application within Windows environment.
o Technical configuration of request and workflow, including deployment of best practices
and ITSM Methodologies.
o Training of IT Governance
o Portfolio, Program, Project and Resource Management within ITIL & Mercury
frameworks.
 Project: Management Trainer – Canon, Lake Success, NY
o Provide project management training for novice and senior level executives,
o Apply best practices and industry standards within the Mercury IT Governance
application.
 Project: NYS OFT, Albany NY
o IT Governance Demand and Portfolio Management implementation, NYS OFT Mercury
ITG project.
o Provide lead and project management consulting services for Demand Management and
Portfolio Management implementation project.
o Services include Project Planning, Project Management, requirements facilitation, best
practices implementation, ITIL-based process engineering, workflow and request
configuration, Demand Management request configuration and technical services.
The Hartford
January 2006- August 2006
Manager, ITG Application Support
Manage daily operations (team of 8), production support, enhancements and capital investment projects
for The Hartford Enterprise ITG environment. Manage change management, request prioritization and
package releases. Provide senior management with necessary reports detailing current and forecasted
supply and demand, resource capacity and service level. Team recognized for continued high
performance by business partners and members of the eB&T organization leadership.
 Project; Service Management Implementation
o Hartford Experience recognition in the areas of innovation and teamwork for
implementing the Service Management model critically aligning work delivery and
communication between support levels.
o Alignment of ITIL Business Application Services Team for Level 1 and Level 2 Support –
Hartford Experience recognition for Excellence
 Consultation; ITG Technical Consulting
 Provided subject matter expertise for highly visible ITG Refresh initiative impacting more
than 2200 users.
 Project; Production/Maintenance/Enhancement Implementations (3)
o Managed and released 3 scheduled implementations focused upon increased
application availability and significantly improved functionality
o Defect Management - Accountable for all release impacts providing required support
and documentation to Service Desk, Training staff and end users.
o Led team working on complex projects across the enterprise.
o Mentored technical and business resources.

6. Kerry L. Sheehan
5 Lake Drive, Harwinton, CT 06791 Phone: 860-309-1407
Page 6 of 7
 Technical Lead; “Domain Expert” in Kintana configuration and Mercury IT Governance Center
 Project; Time Management Data Integrity
o Resolved over 10,000 Mercury Time Management data issues resulting in successful
sunset to the PeopleSoft Time Entry System positively impacting more than 2200
users.
The Hartford
July 2005- January 2006
Senior Business Analysis
Partner with the business for collection, analysis, quality assurance, documentation, and design of client
business needs and requirements. Serve as Project Manager for all implementations within the ITG
Production Support Team. Provide business and process architect functions across the enterprise
installation.
 Project; Streamline work Delivery Process & Release Management
o Demonstrated strong leadership skills upon joining the team with the implementation of
new process and procedures that improved overall efficiencies by streamlining the work
delivery process.
 Project; ITG Production & Enhancement Releases
o Successfully managed the implementation of critical releases to enhance the features
and functionality of the ITG application, as well as production releases for system
maintenance and health.
o Recognized for relationship management skills an innovation during SDLC of
implementations.
The Hartford
March 1999 – July 2005
Telecommunications Specialist
Consulted to the business to evaluate call routing structure to design/ enhance routing into the nationwide
call centers. Provided process integration and standardization across all segments within the
Telecommunications organization in the areas of: Service Management, Incident Management, Problem
Management, as well as strategic initiatives across nationwide call center structure.
 Project; Kintana Implementation
o Recognized for Innovation and Excellence for Designing and successfully implemented
Mercury Kintana solution resulting in a 750mm annual operating cost savings and
measurable productivity gains of 25%.
 Project; Speech Quote Application Implementation
o Received Chairman’s award nomination for the successful implementation of The
Hartford’s first Speech recognition system.
 Project; CCIA Reference Library
o Managed and maintained CCIA Reference library which included all reference materials,
process models and procedures, framework, and call center inventory.
 Project; Nationwide Spanish Call Routing
o Hartford Experience recognitions in the area of teamwork and innovation for the
successful implementation of Spanish caller routing within the Call Center nationwide.
 Project; Southington Avaya PBX Upgrade
o Managed the upgrade of the Southington location Avaya PBX and Communication
Manager for 2,000 agents, and over 200 call paths.
 Project; Network Clean-up
o Managed and maintained AT&T Toll-Free Number inventory, including clean-up,
ordering, and documentation.

7. Kerry L. Sheehan
5 Lake Drive, Harwinton, CT 06791 Phone: 860-309-1407
Page 7 of 7
Education
Business Management, Briarwood College, Southington, CT - 1987
Tunxis Community College, Farmington CT - 1990
Northwestern CT Community College, Winsted CT - 1990
Mercury Education Services, ITG, 1999 -present.
ITIL Foundation – 2006 (recertification in progress through Anthem Inc.)
CobiT Foundation – 2006 (SQS maintaned certification records
Mercury Course Instructor Certification – 2007 (Mercury maintained certification records)
References:
Available via LinkedIn.com or upon request