HR Management post graduate diploma from AUC, Bachelor degree in Science&Education and TEFL certified. Total years of experience are 19 years. Area of expertise, HR, Training& Development, Teaching, Hospitality and Cruise management WORK SKILLS HR management, Training& Development, Trainer, Interviewing, Employee relation, Coaching& Supporting, performance management, Tour promotion and Cruise management

1. GENDY-HUSSEIN EL
h.aloutfy@gmail.com
ADDRESS:07 Borg elnada, Zahraa ElMaadi, Cairo-Egypt
Nationality: Egyptian
Mobile phone: +201000356630, +201271660749
KSA cell phone :0554365955
DATE OF BIRTH: 01/01/1972
MARITAL STATUS: Married with children
CAREER OBJECTIVE
HR & Training Management post graduate diploma from AUC, Bachelor degree in
Science&Education and TEFL certified.Total yearsof experience are 20years.
Area of expertise, Management, Training&Development ,Teaching, HR, Hospitality and
Cruise management.
WORK SKILLS
HR management, Training& Development Management, Trainer,Interviewing,Employee
relation, Coaching& Supporting, performance management,Tour promotion and Cruise
management.
PERSONAL SKILLS
-Leadership and management skills.
-Active as a team member or individually.
-Utmost dedicationto work to meet goals.
-Ability to learn, listen and apply.
-Decisive, problem solver, analytical,committed and meticulous.
-Helping customers in a calm, patient and friendly manner.
-Out of box thinker and problemsolving.
SCOMPUTER & LANGUAGE SKILL
NYC Library courses in Typing word, Microsoft, Win, Excel, PowerPoint and Internet searching.
Arabic-Mother tongue/ English:-Fluent/ French: - Fair

2. EMPLOYMENT HISTORY
,Riyadh,KSAgroupMedicalAlosrah
present-2015
,HR Business Partner
 Train 24 managers and assistants on how to conduct interview and appraisal
techniques.
 Create 12 department policies and procedures.
 Analyze 50 jobs at all department and develop job description and specification for
each department.
 Plan for manpower and recruiting (recruit and select 7senior positions).
 Perform difficult staffing duties, including dealing with understaffing, refereeing
disputes, firing employees, and administering disciplinary procedures.
 Serve as a link between management and employees by handling questions,
interpreting and administering contracts and helping resolve work-related problems.
 Advise managers on organizational policy matters such as equal employment
opportunity and recommend needed changes.
 Analyze training needs to develop new training programs and modify and improve
existing programs.
 Plan, develop and provide training and staff development programs, using knowledge
of the effectiveness of methods such as classroom training, demonstrations, on-the-job
training, meetings, conferences, and workshops.
 Create correction plans to improve departments as customer service and HR
 Supervise the HRDF and its processes for Saudi
VIS (Vodafone international service ) UK account
Nov 2014-July 2015
Internationaladvisorfor UK account&Customer Service Trainer
Handel Customer's queries and complaints.
Traineron loan
-Trained new hires on customer service technics.
-Evaluated trainee performance.
-Providing ongoing feedback and correction plan.Making and English/soft skills
assessment for the newly hired employees.
Giving a new induction for the newly hired employees when it comes to system
navigation, product knowledge, and soft skills as well

3. - Giving a quality session for the newly hired employees in order to orient them
with the company’s policies and process
- Handing over the training teams to the team manager after making full induction
to the newly hires employees and to highlight the progress during the whole
training
Training&DevelopmentAdvisor, Eslsca businessschool,Yattraining
center
Oct 2013-2014
-Provide training programs like Soft Skills,HR and Business English to corporate clients.
-Customize training materials.
-Provide Soft Skills and HR Training.
-Interview trainees to check trainee readiness to training.
-Assess trainee’s performance and training materials and training effectiveness.
-Create test and provide ongoing feedback.
-Develop business crash courses to MBA students.
Corporate clients asProserv oil service company, Degla Maadi-Cairo,Egypt.
Steps Language center, Doha, Qatar.
Eslsca MBA business school, Cairo-Egypt.
Yat training center, Cairo- Egypt.
techniques
CairoFMCG,Manager, Delight,&TrainingHumanResources
2011-2013
Achievements
-Settled HR department from the scratch.
-Reduced Turn-over from 88% -15% within less than a year.
-Analyzed over 30 Jobs and developed the job description.
-Updated and changed recruitment, selection and interview old school strategy to top notch
strategy.
-Created employee retention program.
-Found employee communication channels.
-Developed hr strategy and policy.
-Conducted TNA for the organization.
-Developed process chart and updated organization chart.
Duties&Responsibilities
-Responsible for a plant and 7 outlets total employees are 300 blue&white collar.
-Responsible for all HR activities including manpower,Hiring processes, Selection,
interviewing, training and compensation.
-Trained and developed employees based on TNA for factory’s employees and new
employees.
-Responsible of payroll and compensation.

4. -Responsible for official labor office visits.
-Responsible for employee’s documents and files.
-Responsible for Training line managers on how to conduct selection and appraisal
interviews.
-Responsible for customizing training material and assessing training effectiveness.
HR & TrainingProject AssistantFGF (Future generation
.foundation)
2008-2010
Achievements
-Screened more than 10,000 CVs.
-Interviewed over 5000 candidates.
-Won the best team graduation project.
Duties&Responsiblities
-Responsible for screening and assessing candidate’s CVs.
-Responsible for interviewing graduates to join the program.
-Responsible for interviewing teachers and IT instructors.
-Responsible for Coordinating with other project department and reporting to the HR
manager.
-Responsible for Training, monitoring, assessing and giving ongoing feedback to new
teachers.
-Responsible for orienting new hired employees with the project ethics, policy, work flow and
targets.
-Responsible for placing graduates in the correct English and technical level.
InstructionSenior EnglishLanguageInstructor and Language
Supervisor, BerlitzInternational Inc., Cairo
2005–Nov 2010
Achievements
-Achieved continually average of 90-96%customer satisfaction of each level.
-I and Maadi team won Berlitz team champion several times, best team in Egypt among 15 branches.
-My client’s re-enrollment was always above 87%.
-Selected to train new instructors.
-Retained big corporate to continue dealing with Berlitz.
-I and Maadi team opened new projects and market segments.
Duties&Responsiblities
-Responsible for placing students in the correct berlitz level.
-Responsible for teaching English as a Foreign Language to Adults.
- Responsible for teaching basic business skills including: marketing, sales,banking, accounting,
business correspondence and report writing to corporate and individual.
-Responsible for teaching Arabic as a foreign language to KOICA (Korea international cooperation
agency) and expatriates in Cairo at CSA.
-Responsible for evaluating and examining trainees and gave them ongoing feedback.
-Responsible for writing official trainee’s evaluation and self evaluation as well.

5. -Responsible for coaching, training and assessing newinstructor’s performance and giving them
ongoing feedback during probation period.
tion Group, NYC,Tour Promotion Assistant,EgyptianConnec
USA&U.K
2000-Nov 2003
-Executed and organized tours to Egypt.
-Worked closely with several travel& tourism events in the USA such as exhibition, sports
events, newspaper and magazines.
-Provided international tour operators with all knowledge about products and service.
AssistantCruise manager, Eugenieinvestmentgroup, Egypt.
1995-March2000
Achievements
-I and Eugenie’s team made Eugenie cruise # 1 in Egypt and well-known in England, France, USA
and all Europe.
-Created new ways to entertain guests like having lunch at the desert and making sound&light show
at the Nubian temples.
-Made Eugenie cruise #1 in serving food, services and best accommodation.
-Obtained cruise class #1 safety from Lloyd’s England.
Duties&Responsiblities-
-Responsible for managing and organizing daily activities and 100 crew members on each
ship in all departments.Responsible for presenting head departments to new guests weekly.
-Responsible for supervising check in and out processes.
-Responsible for handling all international and local visits.
-Responsible for dealing professionally with different international and governmental
organizations.
-Responsible for handling all international and local inspection campaigns and governmental
permission needed.
-Responsible for creating and executing cruise program and staff’s schedule.
-Responsible for estimating hotel budget.
Trainee, Eugenieinvestmentgroup, Egypt
1993 - 1995
-Have been trained in the hotel departments as, Front office, Kitchen, Housekeeping,
F&B, Accounting and Marine.
Education Qualification
2009-2010 American University in Cairo
Professional post graduate diploma in HR Management GPA 4.
1989-1993 Benha university

6. Bachelor in Science&Education major Math GPA 2.5
CERTIFICATIONSTRAINING &
2010)-Dale Carnegie Training &Berlitz International Incorporated (2005
-Trained to place candidates in the entry level to learn English.
-Trained to use the Berlitz method in teaching English.
-Soft skills courses Dale Carnegie Training U.S.A
-Attended management course development which enhanced my managerial and supervision skills
under the umbrella of Westwood Corporation.
American University in Cairo, Teaching English as a Foreign Language (TEFL), 2008.
Certified course in teaching English for adults and children as a second language.
Saber courses in customer support and reservations, NYC, USA. (2001)
References;
Mr Ibrahim Mourad Berlitz center director
Mrs. Berly Tiemes, Eugenie office manager
Mrs. Amal AssalDelightoffice manager.
Mr. Ahmed eldafrawy steps operation manager at steps.
Contact my references are available upon request.