1. Heba Tallah Hesham Kamal
Villa 119 – Nahda Sq, Sherouk City Egypt
Mobile: 002-01001649434
heba.hesham1@hotmail.com
Summary:
Experienced, strategic, proactive, HR professional with a comprehensive understanding of HRM,
business, and operations.
Wide Experience in planning, organizing and developing the overall function of HR,
Driving employee engagement and work-life balance initiatives, manage internal communication and
build harmonious employee relations.
Driving the company strategy and business vision into HR strategies that will enable delivering
employee engagement and strong business results.
Area of Expertise:
-Comp. & ben; Rewards Management - Talent Management, Rewards, Transfer & Retention
-Performance Management -HRIS implementation
-Training & Development -Employee Engagement
-Recruitment & selection -Job Evaluation
-Organization structure & levelling -Social Insurance & Labor Law
-Contracts / tenders -Audits, Document control & ISO certification
-Policies & Procedures formation -Budget preparation & Control

2. Experience
HR Business Partner
Maersk Egypt Cluster : Egypt and Lebanon
December 2009-Present
Fully in charge of the HR department in Egypt and Lebanon, handling 250 employees and
crew members. Remotely reporting Cluster HR Manager in Turkey.
Talent Management
 In charge of the Talent pool and developing and retaining talents
Comp. & Ben.; Rewards Management
 Salary reviews
 Studying benefits against the market through the annual survey (HAY or Mercer)
 Organization leveling and Structure
Policies and Guidelines:
 In charge of all company policies, procedure and guidelines. Maintaining and continuous
improvement and benchmarking against the market.
Staff Entertainment & Employee Engagement
 Annual staff team buildings, CSRs, family events, seniority awards and recognition
HRIS:
 SAP System Super User for Egypt Cluster (Egypt, Lebanon, Libya& Syria).
 Was in charge of the full deployment of SAP and blueprinting in Egypt cluster and training of all
HR employees.
HR Projects: - examples -
 Full Outsourcing and Streamlining HR operations, payroll and recruitment
 HR Dashboard
 Employee Handbook ( “HR & You” Website)
 Diversity and Inclusion
 Employee Engagement Survey
 Employee Value proposition
 Deployment of new “ Cultural Amplifiers”
 Administration Department Transformation & Outsourcing
Manage Service Provider
 Was fully in charge of the outsourcing project of HR Operations, payroll and recruitment to 3rd
party agents in Egypt and Lebanon
 Managing the service provided by the outsourcing company handling HR Operations, Payroll and
recruitment maintaining the needed level of service after the migration.
Training and Development
 Overseeing personal development plans making sure all employees get the need
trainings/coaching.
 Evaluating training after it’s conducted. Quality and effectiveness (2-3 months after )
 Development :Studying employees record , discussing suitable rotations/internal moves
 Performance Management: Oversee, support and report on the annual performance
management cycle Objective setting, periodic review & performance appraisal
 Study and retain key Talents in the organization through annual development

3. Adding to the above HR Activities, I have headed all the Administration department/ team
for over a year from Jan 2014 until April 2015. Handling the below with 4 admin. Team
members, 10 office boys/runners & Drivers, 5 Branches (Cairo – Alexandria – Port Said,
Suez & Beirut) and was in charge of the department outsourcing project.
Administration Responsibilities:
 Marketing, Branding & Company Events (Printing material, brochures, giveaways ... etc.)
 All Travel & Company Cars
 Company Lines and Mobile Sets
 Medical & Non-Life Insurance (Office, fire, cars … etc.)
 Pantry & Stationary
 Offices Well Being: Cleaning, Maintenance, Security…etc.
Trainings received
 Process Excellence
 Six Sigma
 Six Thinking Hats
 Leading Others
 Interviewing Skills
 Social Insurance & Labor Law
 Smart Worker 7 Habits – Franklyn Covey
Insurance coordinator (Senior)
Allianz Egypt
June 2009-December 2009
 Bancassurance department
o Same job description as below, with more target and more responsibilities regarding my
team.
Insurance Specialist
Allianz Egypt.
10th August 2008 – 31st May 2009
 Bancassurance department
o Achieve sales targets set for the assigned branch through Motivating and coaching the
bank’s account officers through establishing and maintaining a good working relationship
in addition to individual sales effort
o Coordinate with the Operations Department to ensure issuance of the policy and
claims settlement.
o After Sale: Handle all customer problems and complaints maximizing customer
satisfaction.
Trainee
Commercial International Bank (CIB), Shams Branch
Summer 2006 & 2007
 Customer Service department & Back office
Education
Bachelor of Commerce : July 2008
Ain Shams University, Cairo, Egypt
Egyptian Language School, Secondary Education.
Personal Information
 Date of Birth: 8/1/1987
 Nationality: Egyptian
 Marital Status: Married