1. Ahmad Hatem Abidallah
Dubai, UAE ■ (00971) 509549761 ■ alqadomiahmad@gmail.com
1
OBJECTIVE
A Creative person who tries the best to meet business objectives with leadership and management
Skills can be exercised to improve the firm's expansion and long-term viability as a successful business
,having extensive expertise in broad suites of operations especially in business development, quality
assurance, education recruiting , hospitality management, business support and strategic planning, proven
track record as a visionary with awareness of multiple industry domains to facilitate development and
implementation of strategies targeting market share and customer growth ; seeking a challenging position
to drive realization of business targets with a dept. management of organizational diversity, while
maintaining a firm focus on assured bottom line gains and distinguished company performance.
KEY SKILLS
 Team, People and Organizational Leadership & Management, Quality Control, Technology Management
 Education Management, Education Recruiting & Consulting.
 Establishing and formulating Policies, Guidelines & Project KPIs, Project Management, and Event Management.
 Reconciliation with the integrated systems, Event Monitoring, Software and application Quality Control.
 Customer Relation Management, Quality Assurance, Promotion and Vendor Relation, Customer service.
 HR Management, Development & Training, Performance Management, Communication and Negotiation, Time
Management.
 Marketing & Business Analysis, HACCP, Hospitality Operating Systems ( Fidelio, Galileo ), Batchbook & CRM Systems.
PROFESSIONAL EXPERIENCE
Ideal Soft Emirates., Dubai, United Arab Emirates September 2013 - Present
Project Assistant, Quality Control & Reconciliation
Designation Chronology:
 April 2015 - Present: Projects Assistant, QC & Reconciliation (Smart E-Traffic Management System/ SDDI / CRM )
 Sept 2013 - April 2015: project coordinator Support Staff (SDDI “ Service Delivery Design & Implementation)
Joined as a Support Staff and crafted an upward growth curve to merit promotion to the position of Project Assistant, QC &
Reconciliation, through exceptional performance
Highlights:
 Managed the Reconciliation initiatives, provided leadership for delivery of high quality solutions for organizational
projects, Reconciliation with the Integrated Systems, Detecting & monitoring the Event, Establishing and
Formulating the policies/ procedures, Managing and Validating the Road & Transport Authority ( RTA ) Licensing
Agency CRM Cases.
Key Responsibilities:
 Follow up on all issues facing the customer related to the Services of the SDDI/E-traffic projectand follow up with technical
support team in order to provide the needed support
 Managing the CRM System.
 Training & Development of the Trusted Agent employees (trainthe trainer).
 Keeping the Projects plan aligned with the changing business needs.
 Follow up on all issues where action is to be taken, keep track and update everything related to the project receive all
correspondence, task distribution.
 Coordinating with various departments, and maintaining quality standards as well as timely executionof day to day
operations.
 Event Detection and Monitoring.
 Reconciliation With the Integrated System ( Dubai Smart Government payment Gateway , RTA E-wallet, UTS, CFI,
Salik )
 Demonstrating extensive knowledge and experience in multiple disciplines within a technology domain - Possesses a
strong working knowledge of the organization, its products and services, and key business drivers.

2. Ahmad Hatem Abidallah
Dubai, UAE ■ (00971) 509549761 ■ alqadomiahmad@gmail.com
2
 Supported leadership activities toward enhanced the process lifecycle, defining Service level requirementsand flow
down requirements to Project.
 Maintain Documentation, Tracking and Filling (UAT, RFC, and SRS Collection).
 Establishing and formulating Policies / Procedures, updating the SOP’s, Process Manual and the OLA (Operational
Level Agreement).
 Document control and Review the User manual For each service provided by the system ( current and upcoming
services) before publish it to the End User
 Maintained a relationship with the customer, and troubleshooting any Client reported problems.
 Attending the related business conferences, exhibition and events to market the company in the business industry.
 Key role for communication in terms of customer updates and awareness of any operational change.
 First line of Escalation for customer complaints
 Assisting program manager in all related issues
 Preparing a consolidated report for all projects status by following with each project manager
 Generating a new Legal agreement once needed
 Providing awareness and training in coordination area to new employees
 Handling the customer complaints and suggestions
Bridge International & Global Vision for Academic services, Amman, Jordan
February 2011 - September 2013
Education Recruiting Specialist
Designation Chronology:
 Feb 2012 – Sept 2013: Education Recruitment Specialist (USA Dept., UK Dept.)
 Feb 2011 - Feb 2012: Education Counselor (USA Dept.)
Highlight:
To Preserve and further enhance the excellence in delivering educational study solutions to the MENA region allowing
students ambitions to be fulfilled in continuing their study’s abroad in today’s ever-changing educational marketplace, a
cooperation with the Ministry of Higher Education & Scientific Research in the Hashemite Kingdom of Jordan , to recruit
students in the UK, USA, turkey, Canada, Australian Universities help students throughout the application process from
the minute they decide to apply until they are settled at their university and providing comprehensive advice concerning
all aspects of living and studying.
Key Responsibilities:
 Recruit students in over 95 esteemed US universities, colleges and language centers
 Market US universities, colleges and language centers in the Middle East and North Africa
 Establish agreements with universities to establish exchange programs for international students.
 Counselling services to applicants (Universities, Colleges & English Language Centres).
 Customer relation management and database development
 Event coordination for educational fairs in the Middle East and North Africa
 Pre-departure briefing meetings for students.
 Assistance with students’ visa requirements (if applicable).
 Assistance with students’ travel arrangements.
 Provide placement tests for English language ability.
 Provide suitable accommodation for students with a host family, or a boarding school (for students joining English
language Centres), and on-campus accommodation (for students joining Universities).
 Placing students at a suitable partner English Language Centres to meet the entry-level English language
requirements for the University from which the student has a conditional offer.
 Coordinating with students for further studies in partner institutions.
 Establishing Successful academic cooperation links between Global Vision Academic Services and the high reputable
Universities and English Language Centres.

3. Ahmad Hatem Abidallah
Dubai, UAE ■ (00971) 509549761 ■ alqadomiahmad@gmail.com
3
Le Royal Hotel Group, Amman, Jordan May 2009 - November 2009
Guest Relations & Operator
Key Responsibilities:
 Welcome guests during check-in and giving a found farewell to guest while checkout.
 Handling guest complaints and concerns in an efficient and timely manner.
 Overseeing VIP guests, arrivals and departures.
 Coordinating and multi-tasking job duties in a busy environment.
 possess detailed information about the Hotel, city as well as the competition.
 Detailed information regarding arrivals and room requirements.
 Have up to date information on daily room occupancy
 Providing excellent customer service as per hotel standards.
 Maintain up-to date information on room rates, current promotions, offers and packages
 Perform basic cashier activities as and when required.
 Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
 Give proper and complete handover to the next shift
 Receive, direct and relay telephone messages and fax messages
 Respond to public inquiries
 Maintain the general filing system and file all correspondence
 Handling Guest Complains
Training& Development:
Century Park Hotel,Amman, Jordan October 2010 – March2010
Training Employee.
Trained in all departments as a rotation programme including:,
Accounting, Front Office, Human Resources, Quality Assurance, Purchasing and Sales & Marketing Department
Volunteerand Activities Experience:
 April 2009 : Ushering & Transportation coordinator, World Economic Forum ( WEF) , King Hussein convention Center.
 2008 : Usher in a special Concert ( Bovaroty Solid), Petra, Jordan.
 2008: Usher at several events held in Jordan
EDUCATION
Jordan Applied University College of Hospitality & Tourism Education (JAU), Amman, Jordan 2007-2011
Bachelor's degree in Hotel & Tourism Management
GPA / Grade: 2.8 / 4.00
Abu Baker High school, High School Graduation diploma, 2006- 2007
High Secondary School Certificate ( Scientific Section )
PERSONAL INFORMATION
Date of Birth:29 July 1988 Marital Status: Single
Nationality: Jordanian Languages: English, Arabic
Visa Status: Residency Visa (Transferable) Email alqadomiahmad@gmail.com
Phone# 00971509549761

4. Ahmad Hatem Abidallah
Dubai, UAE ■ (00971) 509549761 ■ alqadomiahmad@gmail.com
4
Cover Letter
Objective: I am a self-motivated and hard working person with varied work experience able to
use own initiative and work as part of a team.
Proven leadership skills including managing and motivating other staff to achieve organization
objectives.
An effective communicator at all levels within an organization, good problem solving and
analytical skills.
Thank you for taking time to review my resume.
I'm seeking long term employment with your organization because I believe I can be a positive
asset by contributing my varied work experience.
Currently I'm seeking a position where I can continue to uphold standards.
As a memberof your team, I'm confident that my innovative and result focused approach would
make a significant contribution to the continued successof your organization.
Please feel free to contact me at any of the numbers provided on the attached resume.
I look forward to hear from you.
Sincerelyyours with kindest regards,
Ahmad Hatem Abidallah