Miglena Duncan has over 15 years of experience in HR, training, and business development in Europe, the USA, and the Middle East. She has worked as a manager, training specialist, and English instructor. Her skills include communication, leadership, training, and networking. Her most recent role was Head of Business Development and Training for a security company in the UAE from 2013 to 2015.

1. MiglenaDuncan
Phone : +971 55 319 3198 , email: miglenaduncan@yahoo.com
 4 years managerial and leadership experience in Middle East
 10 years training and development experience
 More than 15 years experience in Europe and USA in HR, Development, coordination,
communication.
Key skills and competencies:
 Excellent communication skills
 Excellent negotiation skills
 Job Interviewing Skills
 Managerial and leadership skills
 Analytical skills
 Social Media Knowledge
 Excellent Training Skills
 Employee motivation and
development .
 Presentation skills
 Marketing, Networking , Business
development.
 Resourceful, energetic, competent,
multi-tasking
 Proactive and result oriented.
 Effective management, technical
and supervisory skills.
 Always met or exceeded all
performance goals to date.
Professional Experience:
HeadBusiness Development andTraining
DafoosFire Protection and Security, UAE 2013 - 2015
 Selected, coordinateExecutive Leadership programs;
 Built Relationships and Relationship Management with external providers and
customers; ensuring excellent servicelevels
 Managed external communication, coordination
 Created internally L&D related tools and learning solutions
 Executed Corporatecommunication, branding L & D section communication
strategy

2.  Designed, supported and executed of Employee engagement programs and
activities
 Created and delivered new employee induction and orientation program
 Designed communication guidelines for new employee/new managers
 Coordinated and Observed the delivered trainings as per management
requirements-(criticalthinking, business communication, time management,
team work, self confidenceand assertiveness, customer service etc.)
 Provided and supervised administrativesupport and coordination to the
Training process
 Design, support, execution of Recruitment strategies
 Build external relationships
 Creating a marketing plan and marketing analysis for the company.
 In person networking and building relationships
 Developing and maintaining the existing net of consultants/contractors or any
other relevant business contacts.
 I was solely responsiblefor the editorial and lexical content on all the tangible
and intangible marketing and advertisement materials and all official
correspondenceand documentation of the company.
 Supported the sales team and resolved any possibleproblems.
 Organized exhibition's attendance in close coordination with the management,
ensuring to have the best impact on the potential clients visiting the stand at
the exhibitions, conferences, summits, etc.
Freelance EnglishLanguage Teaching Specialist
ETON Institute, Abu Dhabi, UAE 2012 – 2015
 Created and delivered specific curriculumaccording to each student’s
educational needs.
 Created motivational and student-oriented learning environment.
 Taught English, Business English, English for special purposes to various
groups of students/Working with ZADCO, AlHosn Gas, NYU, Hospitality
industry, WRP, etc.
 Evaluated the students and the courses ensuring bestquality. Prepared post
training analysis, reports.
EnglishFaculty, Training Specialist

3. CERT, Higher Colleges of Technology, Abu Dhabi, UAE 2012- 2013
 Taught English Language, effective communication and softskills to UAE
nationals.
 Was responsiblefor UAE military programtraining.
 Assessed the program, learning outcomes and students. Prepared post
training analysis, reports.
 Training Projects management, training needs analysis, organizationallearning,
strategic thinking ,communication and relationship management, quality
control on learning solutions and training deliverables.
Volunteer ESL Instructor
Johnson County Public Library, KansasCity, USA 2010-2012
 Taught English languageto multilingual groups of different levels.
 Choosethe appropriatecurriculum, assessing and monitoring pupils’
progress.
 Helped with the integration and adaptation process
Division Manager
Advance America, Kansas ,USA 2006 – 2010
 Designed, developed and maintained the recruitment process in the
organization (including its description, recruitment measurementdefinitions,
regular measurement reporting, taking proper actions to close gaps)
 Explored the market's best practices in the recruitment and staffing and
implement appropriatebest practices in the organization
 Built a quality relationship with the internal customers and external
recruitment agencies
 Monitored and constantly reduced the costs of the recruitment process
 Set the social media communication strategy for different job profiles and
functions in the organization
 Conducted job interviews for the managerial job positions (or key jobs in the
organization)
 Monitored the labor legislation and implements required changes to keep the
process compliant

4.  Managed and developed the team of HR Recruiters
 Acted as a single point of contact for managers regarding recruitment topics
 Designed training recruitment for HR Recruiters and line managers
General Manager/Owner
Exportand ImportInc., Sofia, Bulgaria 1994 - 2005
 Managed a team of employees in three locations.
 Coordinated logistics by land, air and ocean worldwide.
 Dealt with customers of various cultures and nationalities, and service
providers ensuring successfuldeals.
 Prepared all necessary documentation and completing customs clearance on
behalf of clients.
 Worked in a fast pace environment
 Strategically planned and managed logistics, warehouse, transportation and
customer services.
 Directed, optimized and coordinated full customs clearance cycle
 Liaised and negotiated with suppliers, manufacturers,retailers and consumers.
Education:
 2015 ToT Certification, CLC Abu Dhabi, UAE
 2012 Master of Arts, English language and Linguistics
 PA University, Pennsylvania USA
 2011 Cambridge ESOL CELTA
 Teaching House, New York, USA
 1986 H. S. Diploma, Major in Russian
Language Competence:
 Native tongue – English.
 Fluent in Russian, Bulgarian, Italian.