Don’t we all think that we get more done if we stay busy? We feel good and efficient. We get a pat on the back or a nod of approval from the managers when pulling that all-nighter once again. It may feel good and we could even get a raise for being so efficient, but is this good for the company? Is it good for our customers?

1. We are
too busy
No
thanks!
hakan.forss@avegagroup.se
@hakanforss
http://hakanforss.wordpress.com/
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

2. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

3. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

4. I don’t have time;
I have a battle to fight!
Sir?
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

5. Håkan Forss
Lean/Agile Coach
The Plumber
@hakanforss
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

6. Håkan Forss
Lean/Agile Coach
The Plumber
@hakanforss
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

7. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

8. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

9. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

10. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

11. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

12. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

13. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

14. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

15. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

16. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

17. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

18. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

19. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

20. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

21. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

22. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

23. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

24. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

25. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

26. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

27. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

28. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

29. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

30. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

31. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

32. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

33. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

34. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

35. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

36. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

37. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

38. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

39. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

40. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

41. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

42. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

43. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

44. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

45. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

46. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

47. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

48. “A bad system will beat a
good person every time.”
W. Edwards Deming
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

49. Model from “This is Lean” by Niklas Modig & Pär Åhlström

50. Model from “This is Lean” by Niklas Modig & Pär Åhlström

51. Model from “This is Lean” by Niklas Modig & Pär Åhlström

52. Model from “This is Lean” by Niklas Modig & Pär Åhlström

53. Model from “This is Lean” by Niklas Modig & Pär Åhlström

54. Model from “This is Lean” by Niklas Modig & Pär Åhlström

55. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

56. The three ”Laws”
Little’s Law
Law of bottlenecks
Law of variation
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

57. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

58. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

61. Little’s Law
Work-in-Process
Throughput
Lead Time =
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

62. Little’s Law
12
12 / min
1 min =
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

63. Little’s Law
6
12 / min
0.5 min =
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

64. Little’s Law
24
12 / min
2 min =
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

65. ABC ABC ABC
AAA BBB CCC
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

66. The three ”laws”
Little’s Law
Law of bottlenecks
Law of variation
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

67. Bottlenecks
Every process has at least one
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

68. Capacity = 6 Capacity = 4 Capacity = 6
Throughput = 4
You can’t go faster than your bottleneck
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

69. As long as capacity in front of the bottleneck is equal to or grater
than the bottleneck you will go as fast as your bottleneck
You can’t go faster than your bottleneck
Capacity => 4 Capacity = 4 Capacity > 4
Throughput = 4
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

70. Full use of a higher capacity in front of the bottleneck will make
lead time go up
You can’t go faster than your bottleneck
Capacity = 6 Capacity = 4 Capacity > 4
Throughput = 4
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

71. As long as capacity is equal to or greater after the bottleneck you
will go as fast as your bottleneck
Higher capacity after the bottleneck than at the bottleneck will
not improve throughput over time
You can’t go faster than your bottleneck
Capacity => 4 Capacity = 4 Capacity >= 4
Throughput = 4
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

72. The three ”laws”
Little’s Law
Law of bottlenecks
Law of variation
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

73. Low variation

74. High variation

75. Low variation

76. High variation

77. Time
Capability
100%
Utilization
planed at 70%
Plan for less than 100% utilization
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Derived from the work of Mårten Pehrson

78. Time
Capability
100%
Lower planned utilization
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

79. Lead-time Insurance
Time
Capability
100%
Utilization
planed at 70%
Acts as an insurance policy for
shorter lead-time
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

80. Options
Time
Capability
100%
Utilization
planed at 70%
Creates option to do the important
things when you need it
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

81. Time
Capability
100%
Utilization
planed at 70%
Reduces unwanted variability
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Derived from the work of Mårten Pehrson

82. Time
Capability
100%
Utilization
planed at 70%
Creates the time for
increasing capability
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

83. Time
Capability
100%
Utilization
planed at 70%
Plan for less than 100% utilization
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Derived from the work of Mårten Pehrson

84. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

85. Boss, what are
you doing?
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

86. I’m doing
improvement work
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

87. When high priority
work arrives I can just
close the book.
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

88. Actively encourage an experimentation culture
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

89. Improvements are experiments
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

90. Puff
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

91. Oh, I did NOT
expect that!
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

92. The sound of learning
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

93. Hypothesis
Prediction
Experiment
Observation
Learning
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

94. Prediction
Observation
Observation
Hypothesis
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

95. Expect at least 50% of the
experiments will not give the
expected result
This is when we REALLY learn!
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

96. Daily work
Delivering value
Improving
the work
Make improvements and changes
in small batches
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

97. Plan
• Define hypothesis
• Make Prediction
Do
• Run Experiment
• Closely observe
Check
• What did we
learn?
Act
• Update or new
hypothesis
I told you so!
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

98. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

99. Time
Capability
100%
Utilization
planed at 70%
Plan for less than 100% utilization
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Derived from the work of Mårten Pehrson

100. Actively encourage an experimentation culture
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

101. Daily work
Delivering value
Improving
the work
Make improvements and changes
in small batches
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

102. Q & AHåkan Forss
Mail: hakan.forss@avegagroup.se
Twitter: @hakanforss
Blog: http://hakanforss.wordpress.com
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com