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Toyota Kata - habits for continous learning. Shingo Institue European Conference 20161201

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Aristotle said, “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” Building on the power of habits, Toyota Kata helps build a daily continuous learning and improvement culture – a kaizen culture.



In this session, Håkan Forss will introduce two main kata* of Toyota Kata – improvement kata and coaching kata. You will learn how the improvement kata and coaching kata can become your “muscle memory” for continuous learning and improvements in your organization. These daily habits or routines will help you to strive toward your state of awesomeness in small experiments focused on learning. The improvement kata will form the habits of doing small daily experiments focused on learning and improving. The coaching kata will form the habits of leaders in an organization to help the learners learn and improve.



It’s time to stop collecting problems and start forming new habits of learning and improving!



(*) Kata means pattern, routine, habits or way of doing things. Kata is about creating a fast “muscle memory” of how to take action instantaneously in a situation without having to go through a slower logical procedure. A kata is something you practice over and over, while striving for perfection. If the kata itself is relatively static, the content of the kata, as we execute it, is modified based on the situation and context in real-time as it happens. A kata is different from a routine in that it contains a continuous self-renewal process.

Published in: Leadership & Management
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Toyota Kata - habits for continous learning. Shingo Institue European Conference 20161201

  1. 1. Wax on, wax off Toyota Kata - Habits for Continuous Learning Håkan Forss, Agile Coach @ King, @hakanforss Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com European Conference November 30 - December 2, 2016 Copenhagen, Denmark
  2. 2. What is a Kata? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  3. 3. What is a Kata? Synthesizing thought and behavior in skillful action; the metacognition of reflection in action Ikujiro Nonaka - Managing Flow Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  4. 4. Wax on, wax off Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  5. 5. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  6. 6. © King.com Ltd 2015 – Commercially confidential Håkan Forss Agile Coach @hakanforss
  7. 7. Thank you © King.com Ltd 2015 – Commercially confidential Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  8. 8. Thank you © King.com Ltd 2015 – Commercially confidential Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  9. 9. Thank you © King.com Ltd 2015 – Commercially confidential Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  10. 10. I’m a huge LEGO fan! DISCLAIMER LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  11. 11. © King.com Ltd 2016 – Commercially confidential Some of our games About King
  12. 12. © King.com Ltd 2016 – Commercially confidential Some stats and facts 1.000.000.000.000 409 million monthly active users (Q2 2016) Approximately 1.4 billion average daily game plays across our games (Q2 2016) More than 1 trillion levels played! 3 of the top 15 grossing games on U.S app stores for the 10th quarter in a row (Source: App Annie monthly ranking up to June 2016) About King
  13. 13. © King.com Ltd 2016 – Commercially confidential About King We make great games Page 13 2000Employees (approx. Q2 2016) King has offices and studios in Stockholm, London, Barcelona, Bucharest, Malmo, Berlin, Singapore, Seattle, San Francisco, Malta, Tokyo, Seoul and Shanghai.
  14. 14. Thank you © King.com Ltd 2015 – Commercially confidential Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  15. 15. Create ”muscle memory” for continuous improvements Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  16. 16. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Experiment toward Target Condition Repeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  17. 17. Vision Current Condition Target Condition Challenge Target Condition Target Condition Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  18. 18. Vision: To boldly go where no brick has been before! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  19. 19. Current Condition
  20. 20. Challenge: …We choose to go to the moon in this decade… Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  21. 21. Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  22. 22. Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  23. 23. Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  24. 24. Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  25. 25. Image courtesy of the Earth Science and Remote Sensing Unit, NASA Johnson Space Center Mission:AS11 Roll:44 Frame:6548 Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  26. 26. Challenge Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Current Condition
  27. 27. Current Condition Challenge Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  28. 28. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Experiment toward Target Condition
  29. 29. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Experiment toward Target Condition
  30. 30. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Experiment toward Target Condition
  31. 31. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Experiment toward Target Condition
  32. 32. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Experiment toward Target Condition
  33. 33. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Experiment toward Target Condition
  34. 34. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Experiment toward Target Condition
  35. 35. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Experiment toward Target Condition
  36. 36. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Experiment toward Target Condition
  37. 37. experiment Verb /ɪkˈsper.ɪ.ment/ to try something in order to discover what it is like or find out more about it. What is an Experiment? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  38. 38. experiment Verb /ɪkˈsper.ɪ.ment/ to try something in order to discover what it is like or find out more about it. What is an Experiment? Good enough for now, safe enough to try! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  39. 39. © King.com Ltd 2015 – Commercially confidential Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  40. 40. Thank you © King.com Ltd 2015 – Commercially confidential Puff Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  41. 41. © King.com Ltd 2015 – Commercially confidential Oh, I did NOT expect that! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  42. 42. The sound of learning Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  43. 43. Hypothesis Prediction Experiment Observation Learning Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  44. 44. Prediction Observation Observation + Δ -Δ Hypothesis Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  45. 45. Expect at least 50% of the experiments should not give the expected result This is when we REALLY learn! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  46. 46. © King.com Ltd 2015 – Commercially confidential #fail Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  47. 47. © King.com Ltd 2015 – Commercially confidential #fail First Attempt In Learning Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  48. 48. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  49. 49. Leader coaching the learners Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  50. 50. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  51. 51. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  52. 52. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  53. 53. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  54. 54. True Lean/Agile Leadership style Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  55. 55. A STORY Names and places has been changed to protect the guilty Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  56. 56. Not so fast Not so motivated Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  57. 57. Faster Motivated Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  58. 58. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  59. 59. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  60. 60. POSITIVE- GREEN Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  61. 61. POSITIVE- GREEN Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  62. 62. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  63. 63. NEGATIVE - RED Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  64. 64. NEGATIVE - RED Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  65. 65. GREEN GREEN RED RED Reality Measured Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  66. 66. GREEN GREEN RED RED Reality Measured POSITIVE NEGATIVE Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  67. 67. GREEN GREEN RED RED Reality Measured FALSE POSITIVE FALSE NEGATIVE Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  68. 68. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Experiment toward Target Condition Repeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  69. 69. GREEN is really GREEN RED is really RED The Vision Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  70. 70. The ChallangeRED is really RED Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  71. 71. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Experiment toward Target Condition Repeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  72. 72. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: Actual Condition PDCA Cycle Records Obstacle parking lot ??? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  73. 73. We don’t really know! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  74. 74. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  75. 75. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: Actual Condition 70% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  76. 76. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Experiment toward Target Condition Repeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  77. 77. What is our next Target Condition? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  78. 78. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  79. 79. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  80. 80. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 70% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  81. 81. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Experiment toward Target Condition Repeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  82. 82. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  83. 83. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 70% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% 1) What is the Target Condition? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  84. 84. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 70% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% 2) What is the Actual Condition now? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  85. 85. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 70% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% 3) What Obstacles do you think are preventing you from reaching the target condition? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  86. 86. Target Condition 40% that should have been Current Condition 70% that should have been Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  87. 87. Obstacle 1 Obstacle 2 Obstacle 3 Obstacle 4
  88. 88. Obstacle 1 Obstacle 2 Obstacle 3 Obstacle 4 Which One are you addressing now?
  89. 89. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 65% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% 4) What is your Next Step (next experiment) Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  90. 90. 4) What is your Next Step (next PDCA/experiment) What do you Expect? 5) When can we go and see what we have learned from taking that step?
  91. 91. Target Condition 40% that should have been Current Condition 70% that should have been Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  92. 92. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  93. 93. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  94. 94. 1) What was your Last Step? 2) What did you Expect? 3) What Actually Happened? 4) What did you Learn? Learning
  95. 95. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  96. 96. Target Condition 40% that should have been Current Condition 65% that should have been Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  97. 97. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 65% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  98. 98. Still not so fast Motivation is still low Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  99. 99. Obstacle 1 Obstacle 2 Too busy to improve!! Obstacle 3 Obstacle 4 Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  100. 100. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 65% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% MEET EVERY DAY Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  101. 101. Target Condition 40% that should have been Current Condition 60% that should have been Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  102. 102. Target Condition 40% that should have been Current Condition 55% that should have been Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  103. 103. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 55% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% MEET AS SOON AS DONE Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  104. 104. Target Condition 40% that should have been Current Condition 50% that should have been Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  105. 105. Target Condition 40% that should have been Current Condition 45% that should have been Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  106. 106. Target Condition 40% that should have been Current Condition 40% that should have been Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  107. 107. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 40% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% MEET AS SOON AS DONE Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  108. 108. More improvements Motivation is high Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  109. 109. Rocks !! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  110. 110. Thank you © King.com Ltd 2015 – Commercially confidential Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  111. 111. Create ”muscle memory” for continuous improvements Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  112. 112. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  113. 113. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Experiment toward Target Condition Repeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  114. 114. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  115. 115. Thank you © King.com Ltd 2015 – Commercially confidential Q & AHåkan Forss Mail: hakan.forss@king.com Twitter: @hakanforss Blog: http://hakanforss.wordpress.com Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

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