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Retrospective on steroids - Toyota Kata

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“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” - Aristotle
 
You have been doing agile for a few years now. With a regular cadence you have retrospectives and a lot of problems and great improvement opportunities are raised but you don't seem to really improve. Let us put your retrospectives on steroids. Start using Toyota Kata!
Building on the power of habits, Toyota Kata will help you build a daily continuous learning and improvement culture, a kaizen culture.
 
In this session, you will be introduced to the two main Kata* of the Toyota Kata, the Improvement Kata and Coaching Kata. You will learn how the Improvement Kata and Coaching Kata can become your “muscle memory” for continuous learning and improvements in your organization. These daily habits or routines will help you to strive towards your state of awesomeness in small experiments focused on learning. The Improvement Kata will form the habits of doing small daily experiments focused on learning and improving. The Coaching Kata will form the habits of the agile leaders for creating a culture of continuous improvement, adaption, and innovation.

In this session, Toyota Kata will be taken out of the manufacturing context and put it into the knowledge work context. You will learn how you can start applying the Improvement Kata and Coaching Kata in a software development context as a compliment or a replacement of the agile retrospective.
 
Time to stop collecting problems and start forming new habits of learning and improving!
 
(*) Kata means pattern, routine, habits or way of doing things. Kata is about creating a fast “muscle memory” of how to take action instantaneously in a situation without having to go through a slower logical procedure. A Kata is something that you practice over and over striving for perfection. If the Kata itself is relative static, the content of the Kata, as we execute it is modified based on the situation and context in real-time as it happens. A Kata as different from a routine in that it contains a continuous self-renewal process.

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Retrospective on steroids - Toyota Kata

  1. 1. Retrospective on steroids Håkan Forss Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  2. 2. Retrospective on steroids Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  3. 3. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  4. 4. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  5. 5. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  6. 6. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  7. 7. Suggestions points in many direction Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  8. 8. Improvement Whack-a-Mole Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  9. 9. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  10. 10. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  11. 11. Håkan Forss Agile Coach @hakanforss
  12. 12. © King.com Ltd 2015 – Commercially confidential We make great games About King Page 12 • We have developed more than 200 fun titles and offer games in over 200 countries and regions around the world. • 340 million average monthly unique users (Q2 2015). • Studios in Stockholm, London, Barcelona, Bucharest, Malmo, Berlin, Singapore and Seattle. • Offices in San Francisco, Malta, Tokyo, Seoul and Shanghai.
  13. 13. © King.com Ltd 2015 – Commercially confidential Some stats and facts About King Page 13 1500Employees(approx) Four global franchises: Founded in 2003, studios in Stockholm, London, Barcelona, Malmo, Bucharest, Berlin, Singapore and Seattle. Global leader in cross-platform casual games. Candy Crush Pet Rescue Farm Heroes Bubble Witch
  14. 14. © King.com Ltd 2015 – Commercially confidential Page 14 Some stats and facts 1.000.000.000.000 Millions of players around the world. Approximately 1.4 billion average daily game plays across our games in Q2 ‘15 More than 1 trillion levels played! • Games popular across platforms, and can be played anywhere, anytime on any device. • 3 games in the top 10 grossing games on the Apple App Store and on Google Play in the US in Q2 ‘15 . • Our Saga games allow players to switch platform without losing their progress. About King
  15. 15. © King.com Ltd 2015 – Commercially confidential The evolution of King About King Page 15 • Founded in 2003 • Originally games were only available through our site and portals including AOL and Yahoo! Online skill Social Mobile • Launched first game on Facebook in Q2 2011 • Launched first game on mobile H2 2012
  16. 16. © King.com Ltd 2015 – Commercially confidential Some of our games About King Page 16
  17. 17. Lean/Agile Coach Flow Sensei The Plumber Toyota Kata Geek Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  18. 18. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  19. 19. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  20. 20. I’m a huge LEGO fan! DISCLAIMER LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  21. 21. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  22. 22. What is a Kata? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  23. 23. What is a Kata? Synthesizing thought and behavior in skillful action; the metacognition of reflection in action Ikujiro Nonaka - Managing Flow Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  24. 24. Wax on, wax off Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  25. 25. Create ”muscle memory” for continuous improvements Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  26. 26. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  27. 27. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Iterate toward Target Condition Repeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  28. 28. Vision Current Condition Target Condition Challenge Target Condition Target Condition Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  29. 29. Vision: To boldly go where no brick has been before! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  30. 30. Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  31. 31. Challenge: …We choose to go to the moon in this decade… Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  32. 32. Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  33. 33. Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  34. 34. Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  35. 35. Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  36. 36. Image courtesy of the Earth Science and Remote Sensing Unit, NASA Johnson Space Center Mission:AS11 Roll:44 Frame:6548 Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  37. 37. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  38. 38. Leader coaching the learners Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  39. 39. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  40. 40. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  41. 41. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  42. 42. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  43. 43. True Lean/Agile Leadership stype Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  44. 44. A STORY Names and places has been changed to protect the quilt Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  45. 45. Not so fast Not so motivated Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  46. 46. Faster Motivated Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  47. 47. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  48. 48. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  49. 49. POSITIVE- GREEN Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  50. 50. POSITIVE- GREEN Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  51. 51. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  52. 52. NEGATIVE - RED Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  53. 53. NEGATIVE - RED Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  54. 54. GREEN GREEN RED RED Reality Measured Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  55. 55. GREEN GREEN RED RED Reality Measured POSITIVE NEGATIVE Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  56. 56. GREEN GREEN RED RED Reality Measured FALSE POSITIVE FALSE NEGATIVE Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  57. 57. Understand Direction GREEN is really GREEN RED is really RED The Vision Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  58. 58. Understand Direction RED is really RED The Challenge Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  59. 59. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: Actual Condition PDCA Cycle Records Obstacle parking lot ??? Grasp Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  60. 60. We don’t really know! Grasp Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  61. 61. Grasp Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  62. 62. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: Actual Condition 70% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  63. 63. Obstacle 1 Obstacle 2 Obstacle 3 Obstacle 4 Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  64. 64. Our next target condition is… Set the Next Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  65. 65. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: Actual Condition 70% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% Set the Next Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  66. 66. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 70% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% Set the Next Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  67. 67. Target Condition 40% that should have been Current Condition 70% that should have been Iterate toward Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  68. 68. Obstacle 1 Obstacle 2 Obstacle 3 Obstacle 4 Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  69. 69. Target Condition 40% that should have been Current Condition 70% that should have been Iterate toward Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  70. 70. Target Condition 40% that should have been Current Condition 65% that should have been Iterate toward Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  71. 71. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 65% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  72. 72. Still not so fast Motivation is still low Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  73. 73. Obstacle 1 Obstacle 2 Too busy to improve!! Obstacle 3 Obstacle 4 Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  74. 74. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 65% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% Set the Next Target Condition MEET EVERY DAY Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  75. 75. Target Condition 40% that should have been Current Condition 60% that should have been Iterate toward Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  76. 76. Target Condition 40% that should have been Current Condition 55% that should have been Iterate toward Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  77. 77. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 55% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% MEET AS SOON AS DONE Set the Next Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  78. 78. Target Condition 40% that should have been Current Condition 50% that should have been Iterate toward Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  79. 79. Target Condition 40% that should have been Current Condition 45% that should have been Iterate toward Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  80. 80. Target Condition 40% that should have been Current Condition 40% that should have been Iterate toward Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  81. 81. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 40% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% MEET AS SOON AS DONE Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  82. 82. More improvements Motivation is high Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  83. 83. Smaller batches Meet very often Quick wins Have fun!! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  84. 84. Rocks !! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  85. 85. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Iterate toward Target Condition Repeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  86. 86. Understand Direction Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  87. 87. The Vision “A goal is not always meant to be reached, it often serves simply as something to aim at” Bruce Lee Understand Direction Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  88. 88. The Vision Process focused, not outcome focused It’s not a business or company vision Understand Direction Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  89. 89. Toyota’s Vision for Its Production Operations Zero defects 100 percent value added One-piece flow, in sequence, on demand Security for people Understand Direction Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  90. 90. Software development Vision example Zero defects, in production 100 percent value added Highest value first, on demand Understand Direction Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  91. 91. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Iterate toward Target Condition Repeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  92. 92. Get out of the corner office Grasp Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  93. 93. Grasp Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  94. 94. Grasp Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  95. 95. What to collect Data and facts, not gut feel Process description (Value Stream Map) Process metrics Outcome metrics Grasp Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  96. 96. Process metrics •The period required to complete an item, or task from start to finish in one part of the processCycle time •The amount of items, or tasks currently in one process stepWork-In-Process •The amount of items, or tasks currently in a queue in the processQueue size •The duration of a process cycle, at what pace/cadence the process should run Iteration length, Takt time •The number of defectsDefects •The number of people operating the processTeam size Grasp Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  97. 97. Outcome metrics • The time to complete an item, or task from start of the process all the way to the end of the process Lead-time • The number of items, or tasks completed in a period of timeThroughput • The quality of the product you produceQuality Grasp Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  98. 98. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Iterate toward Target Condition Repeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  99. 99. This is the next target condition … Set the Next Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  100. 100. Beyond the knowledge threshold Set the Next Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  101. 101. Put a square peg in a round hole Set the Next Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  102. 102. Setting a target condition Hypothesis on the journey towards the next Challenge and Vision Based on your business strategy and model for process improvement Follow the Goldilocks rule Not too hard, Not too easy, Just Right Set the Next Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  103. 103. Current Condition Target Condition Challenge Target Condition Target Condition Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  104. 104. Current Condition Challenge Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  105. 105. Target Condition examples All work visible Lead time 40 days (from 80 days) Work-in-process 15 (from 20) Deploy to production every 2 weeks Set the Next Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  106. 106. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Iterate toward Target Condition Repeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  107. 107. Improvements are experiments Iterate toward Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  108. 108. Puff Iterate toward Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  109. 109. Iterate toward Target ConditionOh, I did NOT expect that! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  110. 110. The sound of learning Iterate toward Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  111. 111. Hypothesis Prediction Experiment Observation Learning Iterate toward Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  112. 112. Expect at least 50% of the experiments will not give the expected result This is when we REALLY learn! Iterate toward Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  113. 113. Learning Iterate toward Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  114. 114. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  115. 115. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  116. 116. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  117. 117. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  118. 118. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  119. 119. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  120. 120. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  121. 121. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  122. 122. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  123. 123. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  124. 124. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  125. 125. Toyota Kata summaryOrganization ”muscle memory” for continuous improvements True Lean/Agile Leadership style Improvements are experiments Familiar routines, as you probe through the unknown Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  126. 126. Are the exact Katas important? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  127. 127. Yes, but • Having routines are more important – People should know what to expect – Adds extra security when probing through the unknown Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  128. 128. Your treasure map to Toyota Kata! http://hakanforss.wordpress.com/tag/toyota-kata/ http://www-personal.umich.edu/~mrother/Homepage.html http://www.lean.org/kata/ http://www.slideshare.net/mike734 http://www.slideshare.net/BillCW3/ Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  129. 129. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

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