Learn how to shift your focus from keeping people and equipment busy to having work flowing to your customers without unwanted waiting time and how that new focus will affect your meetings, process management, and metrics.

1. Håkan Forsshakan.forss@avegagroup.se
@hakanforss
http://hakanforss.wordpress.com/

2. We are
too busy
No
thanks!
Are you too busy to improve?
Håkan Forss @hakanforss http://hakanforss.wordpress.com
This illustration is inspired by and in part derived from the work by Scott Simmerman, “The
Square Wheels Guy” http://www.performancemanagementcompany.com/

3. Håkan Forss
Lean/Agile Coach
@hakanforss
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

4. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

5. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

6. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

7. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

8. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

9. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

10. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

11. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

12. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

13. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

14. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

15. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

16. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

17. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

18. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

19. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

20. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

21. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

22. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

23. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

24. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

25. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

26. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

27. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

28. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

29. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

30. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

31. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

32. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

33. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

34. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

35. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

36. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

37. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

38. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

39. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

40. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

41. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

42. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

43. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

44. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

45. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

46. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

47. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

48. Non value adding: Wait time
Non value adding: Required waste
Value adding: Actual demand Support team responds
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

49. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

50. “A bad system will beat a
good person every time.”
W. Edwards Deming
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

51. We need to
Shift our focus
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

52. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

53. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

54. Model from “This is Lean” by Niklas Modig & Pär Åhlström
CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com

55. Model from “This is Lean” by Niklas Modig & Pär Åhlström
CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com

56. Model from “This is Lean” by Niklas Modig & Pär Åhlström
CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com

57. Model from “This is Lean” by Niklas Modig & Pär Åhlström
CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com

58. Model from “This is Lean” by Niklas Modig & Pär Åhlström
CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com

59. Model from “This is Lean” by Niklas Modig & Pär Åhlström
CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com

60. Model from “This is Lean” by Niklas Modig & Pär Åhlström
CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com

61. Shift our focus
Plan for less than 100% utilization
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

62. Time
Capability
100%
Lower planned utilization
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

63. Lead-time Insurance
Time
Capability
100%
Utilization
planed at 70%
Acts as an insurance policy for
shorter lead-time
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

64. Options
Time
Capability
100%
Utilization
planed at 70%
Creates option to do the important
things when you need it
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

65. Time
Capability
100%
Utilization
planed at 70%
Reduces unwanted variability
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

66. Time
Capability
100%
Utilization
planed at 70%
Creates the time for increasing capability
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

67. Time
Capability
100%
Utilization
planed at 70%
Plan for less than 100% utilization
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

68. Shift our focus
How we run our meetings
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

69. What did YOU do yesterday?
What will YOU do today?
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

70. What is blocking progress
What can we do to finish
that today?
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

71. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

72. Shift our focus
On Blockers & Impediments
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

73. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

74. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

75. Blockers and Impediments
are like Gold and Gems
for improving flow
in your process
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

76. Shift our focus
Benefits of Work-In-Process
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

77. The hidden part of WIP limits
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

78. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

79. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

80. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

81. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

82. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

83. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

84. Lowering the water level uncovers
process improvement opportunities
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

85. Setting WIP Limits
Low Organizational friction High
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

86. Adjust WIP 20-30%
Identify the problems
Resolve the problems
Stabilize processRepeat
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

87. Flow Thinking
Flow Efficiency First
• Focus on the work not the workers
• Plan for less than 100% utilization
Blockers and Impediments is the Gold and Gems for
process improvements
Limiting WIP is a learning tool
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

88. Model from “This is Lean” by Niklas Modig & Pär Åhlström
CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com

89. Thank you!
Håkan Forss
Mail: hakan.forss@avegagroup.se
Twitter: @hakanforss
Blog: http://hakanforss.wordpress.com