Most of today's knowledge work is almost exclusively done digitally. If you would step into an office and try to observe the process you will most likely find it hard to understand what is really happening. Most of the work is as ones and zeros hidden in many different digital repositories. To create a common and shared understanding in knowledge work we often need to make the invisible visible. During this session Håkan Forss will share his experiences of creating common and shared understanding of the invisible knowledge work using visual management.

1. Make the invisible visible
Håkan Forss
Agile Coach @ King, @hakanforss
Visual Maningment in
Agile product development

3. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

4. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

5. En bild från lanch som är högre
2008-06-02
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

8. Flight Date C Incidents
Blow-by
incidents
Damage
index Comments
51-F 1981-07-29 27° 0
2 1981-11-12 21° 1 4 Extent of erosion not fully known.
1 1981-12-04 19° 0 Coolest (19°) launch without O-ring problems.
3 1982-03-22 21° 0
0 1982-06-27 27° O-ring condition unknown; rocket casing lost
5 1982-11-11 20° 0
6 1983-04-04 19° 0
7 1983-06-18 22° 0
8 1983-08-30 23° 0
9 1983-11-28 21° 0
41-B 1984-02-03 14° 1 4 Deep, extensive erosion
41-C 1984-04-06 17° 1 2 O-rings showed signs of heating, but no damage.
41-D 1984-08-30 21° 1 4
41-G 1984-10-05 26° 0
51-A 1984-11-08 19° 0
52-C 1985-01-24 12° 3 2 11 Most erosion any flight, back-up rings heated
51-D 1985-04-12 19° 0
51-B 1985-04-29 24° 0
51-G 1985-06-17 21° 0
51-I 1985-08-27 24° 0
51-J 1985-10-03 26° 0
61-A 1985-10-30 24° 2 4 No erosion. Soot found behind 2 primary O-rings
61-B 1985-11-26 24° 0
61-C 1986-01-12 14° 1 4 O-ring erosion on launch 2 weeks before launch

9. 0
2
4
6
8
10
12
-5 0 5 10 15 20 25 30
Temperature Celsius
O-ring damage index,
for each launch

10. 0
2
4
6
8
10
12
-5 0 5 10 15 20 25 30
Temperature Celsius
O-ring damage index,
for each launch

11. 0
2
4
6
8
10
12
-5 0 5 10 15 20 25 30
Temperature Celsius
O-ring damage index,
for each launch
Forecasted temperature range
for launch on 28 January

12. 0
2
4
6
8
10
12
-5 0 5 10 15 20 25 30
Temperature Celsius
O-ring damage index,
for each launch
Forecasted temperature range
for launch on 28 January

13. © King.com Ltd 2015 – Commercially confidential
Håkan
Forss
Agile Coach
@hakanforss

14. © King.com Ltd 2015 – Commercially confidential
We make great games
About King
Page 16

15. © King.com Ltd 2015 – Commercially confidential Page 17
Some stats and facts
1.000.000.000.000
474 million monthly active
users around the world
(Q3 2015)
Approximately 1.4 billion
average daily game plays
across our games (Q3 2015)
More than 1 trillion levels played!
3 games in the top 15 grossing games
on the Apple App Store and on Google Play in the US in Q3 2015
About King

16. © King.com Ltd 2015 – Commercially confidential
We make great games
About King
Page 18
1600Employees (approx. Q3
2015)
King has offices and studios
in Stockholm, London,
Barcelona, Bucharest,
Malmo, Berlin, Singapore,
Seattle, San Francisco,
Malta, Tokyo, Seoul and
Shanghai.

17. Make the invisible visible
Visualize the whole
Create emotions
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

18. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

19. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

20. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

21. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

22. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

23. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

24. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

25. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

26. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

27. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

28. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

29. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

30. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

31. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

38. Make the invisible visible
Visualize the whole
Create emotions
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

39. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

40. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

41. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

42. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

45. Make the invisible visible
Visualize the whole
Create emotions
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

48. Normal, Good, As Expected -> 
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

49. NOT normal, Bad ->  -> Action
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

50. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

51. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

52. © King.com Ltd 2015 – Commercially confidential© King.com Ltd 2015 – Commercially confidential Page 59

53. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

54. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

55. Cake Artist: Lee Sin
http://cakejournal.cakejournalllc.netdna-cdn.com/wp-content/uploads/2013/08/Candy-Crush-Cake.jpg

56. Make the invisible visible
Visualize the whole
Create emotions
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

59. Thank you
© King.com Ltd 2015 – Commercially confidential
Q & AHåkan Forss
Mail: hakan.forss@king.com
Twitter: @hakanforss
Blog: http://hakanforss.wordpress.com
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com