1. EVANGELIA KOUVALI
Gladstone Park, 3043 | 0423 462034
litsa6669@gmail.com
ADMINISTRATION/CUSTOMER SERVICE SPECIALIST
Professional manager with expertise in business administration, staff management, data processing, and quality service.
Experience as a prior small business owner, knowledgeable in delivering business improvements, growing client relationships, and
identifying expansion opportunities. Skilled in leading and collaborating in companies to achieve business and financial objectives.
 Business Management
 Leadership
 Strategic Planning & Analysis
 Business Development
 Conflict Management
 Staff Management
 New Business Development
 Customer Relations
 Data Processing/ Analysis
 Scheduling
 Accounts Receivable
 Telecommunication
PR O FE S S IO N A L E X PE R IE N C E
Express Taxi, Melbourne 2009 – 2016
Business Manager
Coordinated scheduling and staff documentation. Administered payment processing for accounts receivable/payable. Managed
payroll processing and recording. Directed customer bookings through, utilization of taxi radio. Handled and resolved customer
complaints, escalations, and email disputes.
Key Achievements:
 Gained knowledge of the Melbourne transportation industry
Platinum Cafe, North Melbourne 2003 – 2009
Small Business Owner
Cultivated client relationships. Sourced and developed business partner expansion opportunities. Handled company data collect ion
and systemization. Oversaw appropriate resolution of any customer escalations.
Key Achievements:
 Started up, marketed, and marketed own small business.
Embassy Cafe, West Melbourne 2001 – 2003
Cashier/Waitress
Assisted customers with enquires or concerns while offering quality customer service. Ensured timely order delivery and guest
comfort. Handled any customer issues and expediently relayed problems to appropriate manager. Collaborated with staff and
management. Operated cash register and executed proper money exchange.
Fairfield Family Health Centre, North Melbourne 1999 – 2002
Receptionist & Administration Assistant
Managed customer portfolios, maintaining company procedures. Greeted guest and referred enquiries to appropriate party.
Executed data collection/input, receipting, and filing of customer documents. Handled client appointment scheduling and ad hoc.
Operated main switchboard and telecommunications. Sent and directed correspondences.
E DUC A T IO N & CR E DE N T IA LS
Bachelor of Philosophy & Literature, University, City, 1991
Taxi License, Expected 2018