1. Jessica M. A Wilcox
M: 0400684881 E: jr3ss1ca@gmail.com A: Mermaid Beach QLD
My Passions:
Photography - https://www.viewbug.com/member/RAW_Photography
Animals
Nature
Food
Travel
Reading (learning & Imagination)
Personal Growth
Helping because I am able
Making a difference
Qualifications:
White Card - Completed September 2014 – RTO800127
Blue Card - Completed September 2014 – 5294115425
Yellow Card – Completed September 2014 – 5341092590
RSA – Completed March 2015 – CCH10432304
First Aid Certificate Completed December 2014 – 90325-535971
Professional Experience:
Assured Locksmiths - October 2015 – November 2015 – Locksmith – Nowra NSW
Customer Service
Cash Handling
Face to face/ telephone/ email enquiries
Domestic/Commercial/Auto key cutting
Re – key door cylinders
Cleaning Industrial Shed and Job sites
Southern Fitness & Martial Arts Centre - May 2015 - October 2015 -
Sales/Administration/Payroll - Bomaderry NSW
Data Entry
Payroll – Xero
Cleaning Gym area and equipment (Commercial building)
Customer Service
Cash Handling
Face to face/telephone/email enquiries
Working with Children
PA
Stock Control
Merchandising

2. Elite Energy Events - November 2014 - April 2015 - Community Liaison/ Operations
Support - Nowra NSW
Event Management
Liaise with community groups/organizations/not for profit across NSW
Liaise with Triathlon Officials/Medical officials
Liaise with Surf Life Saving Clubs across NSW
Liaise with Labour hire companies across NSW
Liaise with Vendor providers across NSW
Liaise with Athletes across Australia and International
Accommodation
Data Entry
Accounts payable/receivable
Labouring
Traffic Control
Working within Budgets
The Berry Hotel - November 2014 - April 2015 - Waitress - Berry NSW
Food preparation
Customer service
Table service
Cash handling
Cleaning
Customer service
Barista
The Pet Ranch - September 2014 - March 2016 - Animal Attendant - Nowra NSW
2IC
Clean and maintain animal accommodation
Food preparation/feeding
Administer animal medication
Grooming
Play time/Exercise
Animal observation
Customer service
Money handling
Stock Control
Photography for business website
SENSIS -Yellow Pages - July 2012 - April 2014 - Sales Contract Coordinator/Training
and Coaching -Wollongong NSW
Sales support – 16 Media Sales advisors across Wollongong and Canberra
Keying contracts into the system
Building print and digital products
Query resolution
Investigating appearance, billing and other system errors

3. Booking products to increase sales revenue
Coaching and training Media Sales Advisors, Implementing new work instructions across my
team
Product knowledge
System knowledge
Resolving errors and advertiser issues
Data Entry
Reporting to Account director and Team Leader
Daily Queries
Unhandled reports
Billing Enquiries
Business Process Investigation and Improvement
Liaising with business Partners in and out of Australia
SENSIS - Yellow Pages - August 2011-June 2012 - Media Sales Advisor – Brisbane QLD
Prepare and propose advertising solutions to clients
Contacting small to medium size business’
Previous Clients, ranging from low spend to high spending customers
New Clients
Strategic Campaign Management
Customizing advertising for individual business’
Advice on Multiple Media Advertising including Google ad words, Digital Presence and Print
Billing Resolutions
Payment options
Advice on reading bills
Customer Care
Assisting and setting up self service
Rework proof adverts
Customer queries
Follow up with previous advertising solutions
Retention
Assisting with showing value to Advertiser
Reworking clients to find better solutions
Keying & processing Advertising orders
Customizing Print Advertising
Creating proofs for advertiser
Proactively searching for new clients
Out bound calling
Organizing appointments for further discussion
Cold Calling
BUPA - February 2010 - August 2011 - Customer Service Officer – Brisbane QLD
Private Health Insurance enquiries and sales
Residential
Overseas Visitors
Overseas Students
Cover Review and changes to policies
Non Private Health enquiries and sales

4. Travel Insurance
Pet Insurance
Life Insurance
Processing claims with cash or reverse EFTPOS
Medical
Hospital
Ancillaries
Processing Premium payments
Working in a team environment and individually
Achieving personal and in-store targets and KPI’s
Working in different environments, Retail centers and mid-mall kiosks
Follow up with member complaints and issues
High level of Administration with speed and accuracy
Medibank Private - October 2007- February 2010 -Customer Service Officer - Brookside and
Chermside QLD.
Duties include most recent from BUPA
2IC Retail Manager for Brookside when Manager is away
Roster
Stock Control
Merchandising
Budgets
Self Employed - January 2005-September 2007 – Domestic/Builder/Rental /Commercial Cleaner-
Moss Vale NSW
Time management
Rosters
Diary Management
Interviewing for new staff
Domestic cleaning
Handling of cleaning products
Builder’s cleaning
Exit/Rental Cleaning
Heavy lifting
Customer Service
Stock Control
Merchandising
Professional Achievements:
Maximized sales through collaboration, training and motivation
10th
in the Top 10 Achievers in Queensland for Sales – BUPA
Received a score of 10 for a customer service survey - Sensis
Achieved budgets and KPI’s - Sensis, BUPA and MBP
Professional Skills and Training:
Cleaning Domestic, Commercial, Builder’s and Bond Properties

5. Experienced fast paced customer service with satisfaction in retail
Exceptional management and leadership skills
Experienced in a busy sales driven environment with the ability and attitude to be successful.
Data Entry
Proficient in MS Word, Excel, Outlook, Internet and Email
Excellent verbal and written communication skills
Exceptional frontline administration skills
Cash Handling & EFTPOS
Advanced knowledge of Medical Terminology
Advanced knowledge of Social Media – Facebook, Linked In, YELP, Pinterest, Instagram
GOOGLE AdWords Authorized Reseller: Sales Representative Certification
Advanced Knowledge of Digital advertising, SEM & SEO
Personal Assistant
Communication and People skills:
Consistently maintain a positive attitude and enjoy helping people. flexible, adaptable, ready and willing
to take on any challenge
A team player with strong communication, presentation, interpersonal and research skills
Highly motivated, goal-oriented professional; a decision maker skilled in implanting new ideas
Organisation and Time Management:
Strong skills in time management, prioritising tasks and meeting deadlines
Accurately record, remember and verbally communicate detailed information.
Co-operatively work with others to produce and deliver required work.
Resourceful and insightful, adept quickly to change
A problem solver who quickly grasps complex situations and turns them into manageable tasks.
Produce quality work even when under extreme time pressure and deadlines.
Leadership and Management:
Hiring, Training and motivating new and old staff members for full time and casual positions
Ability to work alone and in a team, always go out of my way to help others to succeed.
Campbell Page Employment Services – 2005-2006 – Job search trainer and consultant – Bowral NSW
Briars Country Lodge -2005-2007 –Food & Beverage Attendant-Bowral NSW
Toyota, Honda and Hyundai -2003-2005 -Sales -Moss Vale NSW
IL Pranzo -2002-2003- Waitress/Barista - Bowral NSW
Commonwealth bank -2002-2003 -Teller -Moss Vale NSW
Target -2001-2002 - Retail Assistant - Bowral NSW
Education: Year 12 - High School Certificate 2001 – Moss vale High School
Referees:
Brendan Faulkner – Assured Locksmiths – 0458636688
Robyn Selmes – Sensis-Team Leader -0418 36 8494

6. Debbie Christolfe - Owner of The Pet Ranch - 0412429625
Tania Bates - Sensis- Media Sales Advisor/Friend – 0400 29 7554
Arthur Moorhouse - Nowra Rotary - 0408 281 120

7. Debbie Christolfe - Owner of The Pet Ranch - 0412429625
Tania Bates - Sensis- Media Sales Advisor/Friend – 0400 29 7554
Arthur Moorhouse - Nowra Rotary - 0408 281 120