1. CURRICULUM VITAE
Shahira Griffin
Personal Details
Surname: Griffin
Gender: Female
First Names: Shahira Shvanee
Residential are: No 10 Darling Avenue
Extension 10
Lenasia
Contact Number: 0720784990
Contact E-mail: shahiragr@gmail.com
Identity Number: 8008050079081
Nationality: South African
Equity Statue: Indian
Home Language: English
Other Languages: Afrikaans
Notice Period: One month
Education Details
School attended Topaz Secondary School
Qualification Matric
Year obtained 1998
Computer Skills:
• MS Office – Excel, Word, PowerPoint
• Outlook
• Basic Knowledge on Acrobat Adobe
• Basic Knowledge on Coral Draw
• Pastel
Training
Caxton Publishers Sales Course 2003
Caxton Publishers Sales Course 2008

2. Career Objective
My ideal job would be to become an office manager or project manager.
To be an integral part of a dynamic company where my enthusiasm and hard work will lead
to success not only for me but also for the company I represent. I need to be part of a
progressive team where creative thinking and collaboration are drivers in solving problems
and contributes to the wellbeing of the company.
I am looking for an opportunity where I can grow professionally in office or project
management & contribute towards the success of the company.
Personal Attributes
I regard myself as being an aspirant, competent and disciplined lady. Creativity is one of my
strengths. I love interacting with people on all levels. I am a quick learner of new concepts
and I am extremely eager to accept new challenges, opportunities and always render best
levels of service with the highest integrity to my employer.
I work well under pressure, have a pleasant personality, good time management skills, and
strong leadership skills. I enjoy working in a team and I am able to work alone if the task
requires it. I am people orientated. I am able to handle and resolve problems efficiently and
effectively. I am able to make decisions based on fact and taking into account all
repercussions of those decisions.

3. Employment History
Employer: Ipsos South Africa
Type of Company Enterprise Feedback and Customer Relationship Management Company
Position Held Call Centre Allocations Agents
Administrative Supervisor
Date August 2015 – To Present
Key responsibilities Started as an Allocations Agents:
 Streamlined the allocations process which later got built into a
system
 Created and prepared daily & night shift status reports to ensure
management consistently received timely and complete
information
 Concluded in-depth investigations for various projects which
assisted with accurate data reporting
Administrative Supervisor: Consumer Care Line Department
 Call the line daily to ensure the system is working
 Extract a daily report from Kardia system for all e-mail
complaints to see the status of the project to ensure SLA’s have
been met
 Extract and prepare previous days’ call stats to ensure we have
maintained the client’s expectations.
 Monitor e-mail complaints & Facebook productivity to ensure
daily SLA is met
 Created a report to track the agent’s calls & skills stats on a daily
& weekly basis so we can assist them on their growth
 Arrange collections of various parcels with the courier
 Call irate consumers to assure them of their importance as well
to regain their confidence in the product they were unhappy with
 Send product production codes for analyses & provide the
feedback from quality to the consumers
 Assist with EFT request, envelop & voucher requisition
Employer: My Tutor & Teaching Centre
Type of Company School
Position Held Office Manager
Date November 2012 – June 2015
Key responsibilities
 Maintained office services by organizing office operations &
procedures
 Designed filing systems, student’s stationery packs & textbook
orders
 Monitored & Completed all clerical functions
 Reviewing and approving supply requisitions
 Assisted with any information regarding outstanding school fees
 Controlled correspondence with education departments & curriculum
providers
 Enrolments of students
 Completed registration of matric students with SACAI
 Chief Invigilator for matric exams

4.  Designed & completed all student reports
 Proof reading & printing of all examination papers
Employment History Continued
Employer: Caxton/CTP Publishers
Type of Company Magazine/Newspaper Publishers
Position Held Internal Sales Consultant
Date April 2011 – October 2012
Key responsibilities
 Completed advertisements bookings on an in house program
when a consumer called on our classified contact number
 Designed in house filing system
 Completed all clerical functions
 Contacted consumers for outstanding payments
 Liaised with the production division on the layout of the classified
page
REFERENCES
Ms. Eleen Peens Caxton/CTP Publishers (011) 293-6148
Mrs. Careen Du Plessis My Tutor & Teaching Centre (011) 782-3309
Mrs. Shoana Westermann Ipsos South Africa (061) 799-4062