This document contains the resume of Chizoba Ndidi Ogbodo, who is seeking a position as a customer service supervisor. She has over 15 years of experience in customer service roles with Starcomms Plc, including positions as a customer service officer, post-paid/VPN executive, marketing executive, and customer care representative. She also has a BSc in Political Science and an MSc in Industrial & Labour Relations. Her skills include relationship management, continuous improvement, team building, communication, and problem solving.

1. REFERENCES AVAILABLE ON REQUEST
Cell: 08034549118, 09099915160
11A, Ransome Kuti, Close, UNILA G, Lagos
chizoba44@yahoo.com
OGBODO, Chizoba Ndidi
Experienced Customer Service Supervisor
Primary Skills
 Relationship
Management
 Continuous
Improvement
 Influencing &
Mentoring
 Business Management
 Team Building
 Staff Management
A highly motivated individual seeking position in a dynamic organization that will
enrich my experience and talent while providing a good opportunity for career
advancement and acquisition of new skills
GENERAL SKILLS/EXPERIENCE
 Ability to work well in multi-disciplinary/multi-national teams
 Good communication and listening skills
 Well developed analytical and problem solving skills
 Strong Interpersonal skills
 Objectives setting and work planning
 Client relationship management
 Team Leadership/mentoring and training
 Staff motivation and management
SUMMARY
Personal Attributes
 Decisive
 Confident
 Thorough
 Mentor
 High Integrity
 Communicator
 Adaptable
 Flexible

2. REFERENCES AVAILABLE ON REQUEST
Cell: 08034549118, 09099915160
11A, Ransome Kuti, Close, UNILA G, Lagos
chizoba44@yahoo.com
OGBODO, Chizoba Ndidi
Experienced Customer Service Supervisor
Starcomms Plc
Customer Service Officer
Complaint Resolution Unit/Back office December 2013 to date
 Assist in the development of customer and corporate presentations as required,
serve as a member and contributor for the customer specific teams.
 Data Mining and reporting of hardware and network complaints.
 Marketing Data products and services to existing and prospective customers.
 Resolving Data Billing/Activation complaints
 Customer profiling as a follow up to customer retention.
 Monitoring complaints trend and formulating analyses for business policy.
 Ensuring prompt response to queries and a follow-up to customer satisfaction and delight.
 Good knowledge about the company’s product and services.
 Efficient use of CRMtools
 Coordinate communication of all customer-related issues to sales manager and sales director, to ensure
seamless flow of information.
 Assist in updating internal forecasts.
 Oversee,qualify,andmanage inboundleads.Salesinquiriesandothermarketing-generatedleadscome froma
varietyof sourcesthat need tobe regularlymonitor(i.e.email boxes,phone inquiries,social media,webforms,
eventmarketing,etc.)
Starcomms Plc
Post-paid/VPN Executive January 2012 – November 2012
 Responding to corporate customers’ complaints, enquiries on VPN and Post-paid
 Handling enquiries from service centers, Franchise shop and Dealer Channels.
 Escalation and follow up of corporate customers’ issues to resolution point.
 Maintaining customer relation, retention and loyalty.
 Receiving escalated calls from team members and providing follow up when necessary
 Attend to new customers enquiries about our corporate products and services
 Handle customer problem and resolution on 1st
tier level
 Escalate new customers activations and existing customers renewal issues
 Compose and distribute routine written correspondence from human resources as well as collect, sort and
distribute incoming correspondence, including resumes.
EMPLOYMENT HISTORY

3. REFERENCES AVAILABLE ON REQUEST
Cell: 08034549118, 09099915160
11A, Ransome Kuti, Close, UNILA G, Lagos
chizoba44@yahoo.com
OGBODO, Chizoba Ndidi
Experienced Customer Service Supervisor
Starcomms Plc
Marketing Executive January 2011 – December 2011
 analysing and investigating price, demand and competition
 devising and presenting ideas and strategies
 promotional activities
 compiling and distributing financial and statistical information
 writing reports
 organising events and product exhibitions
 monitoring performance
 managing campaigns on social media
Starcomms Plc
Customer Care Representative January 2009 – November 2010
 Attending to their complaints and deriving corrective actions
 Enlightening customers on company’s products, services and securing patronage
 Enlightening customerson promotion and new products
 Ensuring the right flow of information between customers and management
 Building and maintaining good services relationship with customers
 Ensuring professionalism and complaint resolution.
 Attending to corporate customers, bills details and status of line.
General Motors Apapa, Lagos
Store Officer January 1997 – December 1998
 Record and keeping of materials in the store
 Packaging and Labelling of stock for the company use
 Enlightening customers on products and securing patronage
 Filing of invoices and other office documents
 Ensuring the right flow of information between management and customers
 Writing of weekly reports and documentation
EDUCATIONAL QUALIFICA TION
2013-2014 University of Lagos MSc. Industrial & Labour Relations
1998-2001 University of Lagos, Lagos BSc. Political Science
1991-1997 Community Secondary School Agbani, Enugu State Senior School Certificate Examination
1990-1994 Central School Akpugo, Enugu State 1st
School Leaving Certificate
PERSONAL SKILLS AND STRENGTH
 Good analytical and communication skills
 Planning, organization and strong administrative skill
 Excellent motivation ability and a team player
 Result oriented, confident, mature, hardworking and good interpersonal relationship
 Good computer skills and ability to work well with Microsoft Word, Excel, PowerPoint, access and page maker.
 Professionalism and problem resolution
PERSONAL ATTRIBUTES
 Nationality Nigerian
 Date of Birth 13th September, 1979
 Sex Female
 Marital Status Single
 State of Origin Enugu State
 Language English and Igbo
 Interest Reading, Meeting People and Travelling