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Ilaam Jamie - 2016 CV

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Ilaam Jamie - 2016 CV

  1. 1. CURRICULUM VITAE OF ILAAM JAMIE Address: 16 Swallow Cresent, Pelican Park Cape Town, South Africa Identity number: 861017 0147 084 Age: 29 Telephone: +27794202684 (m) Nationality: South African Gender: Female Marital status: Married Dependants: 1 Language competency: Afrikaans English Driver’s Licence: Learners Licence Health: Excellent EDUCATIONAL DETAILS Duration: 2011-2012 Name of Institution: Cape Peninsula University of Technology (CPUT) Cape Town Campus Course: BTECH: Office Management and Technology Subjects Passed: Information Administration 4 Labour and Immaterial Property Law Research Methodology Business Administration 4: Strategic Management Module A Financial Management Module A Financial Management Module B Office Administration 4: Behavioural Aspects Project Management Duration: 2005-2007 Name of Institution: Cape Peninsula University of Technology (CPUT) Cape Town Campus Course: ND: Office Management and Technology Subjects Passed: Business Administration 1, 2 & 3 Information Administration 1, 2 & 3 amie CV of Ilaam Jamie
  2. 2. Communications 1 & 2 Legal Practice 1 & 2 Mercantile Law 1 Personnel Management 1 Experiential Learning (Industry Exposure) Year: 2004 School: Beacon Hill High School (Mitchell’s Plain) Standard Passed: Grade 12 (Senior Certificate) Subjects Passed: Afrikaans First Language HG English Second Language HG Mathematics SG Business Economics SG Economics SG Accountancy SG TECHNICAL SKILLS Software: Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Publisher Microsoft Access Microsoft Project Microsoft Outlook Operating tools: Pastel Novell Group Wise LabelView 6.07 XLT Oracle R12 MicroStrategy EMPLOYMENT HISTORY Duration: 11 July 2016 – current Name of company: I&J – Head Office, Woodstock Position: Customer Service Administrator CV of Ilaam Jamie
  3. 3. Duties: Sales Order Management. Ensure proper Sales Order management. Verify that the correct pricing is quoted on all incoming customer purchase orders applicable on order date. Inform customer of discrepancies and requested corrected documentation before dispatch. Capture the orders in SAP. Reduce lead time through effective order block management. Ensure On time and in full delivery of products to customers. Communicate to customer where full delivery is not possible. Ensure that processes are in place to support order management – understand the variable affecting the customer’s account status. Highlight Master Data errors. Ensure that proper Sales Order Monitoring is in place in order to reduce the risk to the company and prevent possible lost sales. Monitoring of Sales Order blocks Sales Order flow visibility Operational Reporting to support Sales Analyse and solve problems - Balances time and quality of decisions based on priorities and impact. Pays attention to the detail where required. Deliver customer service - Is dedicated to meeting the requirements of internal and external customers. Check Stock Availability. Daily liasing with Sales Manager and Warehouse staff. Constant use of e-mail and telephone. Contact Person: Tracy Uys Tel: +2721 440 7800 Duration: 01 July 2015 – 30 September 2015 (temp post after retrenchment at Tiger Brands) Name of company: CareCross Health, Newlands (A division of MMI) Position: Administrator / Assistant to Project Manager Duties: Keep manager informed of work assigne, in progress and completed. CV of Ilaam Jamie
  4. 4. Print, sort and bind information packs Organize information packs for delivery Keep track of booklets sent & received Scan booklets received Maintain files of paper documents Perform quality checks to ensure accuracy of data & booklets Make telephone calls Take minutes at meetings and prepare meeting documents Maintaining client confidentiality Contact Person: Clifford Lewis (Project Manager) Tel: +27764989982 Duration: 06 April 2009 – 30 June 2015 (retrenched) Name of company: Tiger Brands (Culinary & Consumer) Position: Pricing Clerk (Pricing Department) Duties: Punctual booking of business to business (B2B), EDI and Purchase Orders for various customers - Pick ‘n Pay, Checkers, Shoprite, Spar, Makro, Game, OOH Catering Division (e.g Nandos, Bidvest, Chipkins, etc.), Woolworths, Clicks, PEP and Edcon. Key account Shoprite Holdings. Price checking, Capturing and booking bulk orders for Distribution Centres and ensuring orders amounts to full truck loads. Calculating VAT, trade discounts, ex-factory (bulk) discounts on orders. Checking for pricing discrepancies on orders. Investigating and follow up of price discrepancies checking price lists e.g promotional price & investigate with Customer Management Team. Capturing deals sent from CMT to eliminate price discrepancies or promotion periods deals. Checking of completed deals sheet reports , and correcting errors immediately. Claims investigations: pulling of deals and business to business orders (B2B) (EDI)/ purchase orders and investigating on Oracle and checking Trade Discounts. Pricing Administration – loading pricing on Master Price List & Minimum Price List (Promotional prices). Loading of new product codes and listings. Cross checking annual price increases that was input into Oracle. Effective liaison with Customer Management team, logistics and debtors frequently. Generate reports and general sales data on weekly bases and on request. Assist Customer Managers with sales forecasts reports and deal reports. CV of Ilaam Jamie
  5. 5. Customer service coordination. Leadership and control - Relief pricing/sales supervisors. Daily use of emails and telephones. Products worked with: Baby Care, Home Care, Person Care, Culinary Contact Persons: Bridgette Damon (Sales Admin Assistant Supervisor) Tel: +27215304732 / +27722298444 Richard Adonis (Customer Manager – Shoprite Account) Tel: +27215304700 / +27825621293 Duration: 01 August 2008 – 03 April 2009 Name of company: Hot Favourites Div of Tiger Brands Foods Position: Telesales Clerk/Sales Admin Duties: Obtain orders telephonically, fax and via e-mail and capturing of orders. Liaise with the Chain Supplies Manager and Production Planner to ensure that required stock is produced to complete sales orders of customers, invoicing of all customers on Pastel as stock gets distributed. Capturing orders, printing pick slips, ship confirming and printing invoices on Oracle. Checking credits, Capturing RMA’s and Receipting credits, Capturing POD’s in Oracle. Assist with Pricing and verifying that it is correct in the system. Prepare reports and service levels for the unit manager on weekly bases. Updating daily returns from customers. Assisting with the monthly stock take. Handling customer complaints and claims and seeing it through. Handling customer queries and doing general admin duties. Contact Person: Bridgette Damon (Sales Admin Assistant Supervisor) Tel: +27215304732 / +27722298444 Duration: February 2008 – July 2008 Name of company: Hot Favourites Div of Tiger Brands Foods Position: Receptionist Duties: Answering telephone, taking messages, handling labels for different food products, filling, coping, switchboard, ordering of labels, printing and creating of various liaise with internal and external customers and CV of Ilaam Jamie
  6. 6. interacting with management and staff of all levels, responsible for incoming and outgoing mail; freight packages and waybills. Capturing of weekly packing sheets in Excel, typing of meeting minutes. Contact Person: Karen Boland (Human Resource Manager) Tel: +27215059711 Duration: November 2006 – April 2007 Name of company: City of Cape Town (Human Resources: Training and Development & Bursaries) Position: Project Assistant/ Administrative Assistant Duties: Assisting on completing a Skills Audit Project that formed part of the C.C.T’s Work Skills Plan: Contacting relevant institutions regarding the Skills Audit and verify of qualifications. Completing of cheque request forms for the funding of book allowance and student fees of the bursars. Answering telephone calls, take messages, copying, faxing, creating of record folders and filing the necessary documentation, archiving of correspondence, capturing confidential information in Excel. Contact applicants and schedule interviews, assist with creating presentations, typing correspondence, overview of SAP. Contact Person: Mr Peter Adonis (Human Resources Practitioner) Tel: +214002825/ +27848006393 PERSONAL CHARACTERISTICS Personal skills: I am a conventional person and I would describe myself as a stable, well controlled and dependable. I’m a hardworking and always willing to undertake new challenges. I adapt easily to new environments and enjoy meeting different types of people. I have excellent interpersonal and problem-solving as well as excellent planning and organising skills. CV of Ilaam Jamie
  7. 7. Attributes: Honest Punctual Co-operative Rational Flexible CV of Ilaam Jamie

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