1. THULANI ANDREW NGCOBO
083 4169593

2. CURRICULUM VITAE
THULANI ANDREW NGCOBO
Mpumalanga Township
Hammersdale
3699
Contact Number: 083 4169 593
Fax Number : 086 4859 459
Email Address: thulaniandrew3@gmail.com
Skype Address: thulaniandrew3@gmail.com
PERSONAL INFORMATION
Date of Birth 25 September 1986
Identity Number 860925 5648 081
Race Black
Gender Male
Nationality South African
Marital Status Single
Healthy Status Excellent
Home Language Zulu
Other Language English
Personal Summary
I am a mature, positive and hardworking individual, who always strives to achieve
the highest standard possible, at any given task. I posses excellent communication
skills and I have the ability and experience to relate to a wide range of people. I
enjoy learning new things, I can work very well under pressure and to handle
customer complaints and solving problematic situations.
Personal Qualities
 Self-motivated
 Creative
 Punctual and Decorous
 An eye for detail, Ability to Identify Erroneous Information and Correct it.
 Duty Conscientious Person & Emblematic
 Ability to work under pressure

3. Skills
 Management and LeadershipSkills
 Communication Skills (Verbal & Non Verbal)
 Problem Solving Skills
 Dexterity
 Computer Literacy
Computer Experience
 2011 to 2013 (3 Years) Elangeni Fet College
 2013 to 2015 (15 Months) Department of Social Development
 03 March 2015 to 01 July 2015 (4 Months) Mega Super Spar.
 01 July 2015 to date, Pharmacy at Spar Internet
Computer Programmes
 Good typing speed.
 Working in Microsoft Excel.
 Working in Microsoft Word.
 Working in Microsoft Access.
 Working in Microsoft Power Point.
 Working in Microsoft outlook
Computer Windows
 Windows 2003
 Windows 2007
 Windows 8.1
 Windows 2010
EDUCATIONAL QUALIFICATION
Last School Attended : Durban Commercial College
Highest Grade : 12
Year : 2005
Subjects : IsiZulu
English
Mathematics
Accounting
Business Economics
Economics

4. TERTIARY EDUCATION
Name of Institution : Elangeni College
Campus : Mpumalanga Campus
Field of Study : Office Administration
Qualification : National Certificate
Duration : 2011 to 2013 (3 Years)
Student Number : 2011090269
Levels : Levels 1, 2 & 3
SUBJECTS PASSED:
 English First Additional Language
 Mathematics
 Life Orientation
 Applied Accounting
 Accounting Pastel
 Business Practice
 Office Practice
 Office Data Processing
OTHER QUALIFICATIONS
Name of Institution : SESSA Training
Location : Westville (Durban)
Field of Study : Customer Service
Qualification : Certificate
Year : 2015
MODULES:
1. CUSTOMER SERVICE.
 Type of Customers
 Importance of Customer Service
 Indicator & Consequences of Poor Customer Service
 Advantages of Good Customer Service
 Disadvantages of Poor Customer Service
 Results of Poor Customer Service
 Principles of Customer Service

5. 2. EXCEPTIONAL CUSTOMER SERVICE
 Customer Expectations & Exceeding Them
 Golden Rules in Providing Exceptional Customer Services
 How to provide exceptional Customer Service
 7 Step F-Formula
 Practical Tips
 Personal Appearance
 Roles of the Team
3. COMMUNICATION
 Customer Communication
 Listening Skills
 Non – Verbal communication / Body Language
 Verbal Communication
 Conversations on the Telephone
 Express yourself clearly & Professionally
 The Do’s of Communication
 The Don’ts of Communication
 Barriers of Communication
4. PROBLEM SOLVING SKILLS
 P.O.C.A
 Customer Conflict Management
 Monitor & Adapt to Customer
Name of Institution : SESSA Training
Location : Westville (Durban)
Field of Study : Personal Assistant
Qualification : Certificate
Year : 2015
Name of Institution : SESSA Training
Location : Westville (Durban)
Field of Study : Junior Management & Supervising
Qualification : Certificate
Year : 2015
MODULES:
1. MANAGERS & MANAGEMENT
2. VISION, MISSION, VALUES & GENERAL PRINCIPLES
3. MANAGEMENT FUNCTIONS
 Leadership
 Planning
 Organisation
 Control

6. 4. GENERAL MANAGEMENT SKILLS
 Decision-Making
 Conflict Management
 Time Management
 Effective Communication
 Report Writing
 Interviewing Techniques
 Effective Meetings
CURRENT EMPLOYMENT
Name of Company : Pharmacy at Spar Internet Café
Position : Manager
Duration : 01 July 2015 to date
DUTIES:
 Acknowledge all guests with a friendly smile and responding to their needs
and special requests.
 Taking payments from customers via cash.
 Entering purchases into cash register then calculating total purchases price.
 Responsible for accurate and timely allocation of cash.
 In charge of daily cashbook management
 Recording of money received and paid out.
 Undertaking till balancing & administrative activities in an efficient manner.
 Resolving customers complaints
 Sorting, counting, and wrapping currency and coins.
 Compiling and maintaining monetary and also non-monetary reports and records.
 Balancing cash in till receipts.
MAIN DUTIES
 Strong time management and organizational skills
 Ensuring the flow of the company is running smooth at all times
 Liaising with internal stakeholders and External stakeholders
 Good strategic plan
 Organising meetings
 Weekly and Monthly report
 Financial Administration (Journalising)
 Identifying a potential of sales
 Keeping of the company records
 Empower the team to satisfy customers and resolved problems
 Providing feedback, information and suggestions to a Senior Manager.
 Working within an agreed time frame
 Approving and disapproving a staff work schedule changes.
 Execute special customer orders via telephone
 Trace the technical problems and solve them
 Procure the supplies for the café.
 Receiving, Monitoring of Stock and cash float in the business

7.  Teach and Training new staff
FLOOR ADMINISTRATIVE DUTIES
 Photocopying, Printing, Typing, Laminating, Scanning
PHARMACY KNOWLEDGE
 Front Shop Assistant
 Receiving Stock
 Capturing of into the system
 Cashiering
 Dispensing Medication
KNOWLEDGE AND SKILLS
 Spread sheet and Power point.
 Email and Internet software
 Ability to prioritize, plan and coordinate work activities
 Strong time management and organizational skills.
 Excellent customer service and organizational.
 Public speaking, written and verbal communication skills
 Administrative and Customer survey.
EMPLOYMENT HISTORY
Name of Company : Mega Super Spar (Retail)
Department : Deli
Position : Driller
Duration : 03 March 2015 to 01 July 2015
Reason for Leaving : New job.
DUTIES:
 Greeting customers according to organizational standard
 Responding to customers enquiries on daily basis.
 Resolving customer’s complaints.
 Drilling Meat and preparing different meals for the customers on daily basis.
 Pricing meals according to retail standard and remove outmoded meals from
counters.
 Checking temperate on food counter one to counter five from 10:00 am to
15:00 pm on daily basis.
 Updating cleaning register for officials from the 1st of the month till the last
day of the month.
 Ensuring cleaning duties are well maintained within the department.
 Ensuring the oil is checked and changed in the drilling machines.
 Weighing food for customers on the scale and pricing food for customers.
 Assisting supervisor on stock take every Sunday, calculating the gross profits.
MACHINE OPERATED

8.  Chicken penny hen machine
 Food Warmer and Drilling Ovens
 Combo steam
WORK EXPERIENCE
Name of Employer : Department of Social Development (Government)
Mpumalanga Service Office
Position : Admin Student
Programme one
Programme two
Programme three
Programme four
Duration : from 03 December 2013 to 27 February 2015
Reason for Leaving : End of In-service training.
DUTIES:
 Attending to routine office correspondence.
 Rendering advice to the Manager.
 Compiling weekly planner for Manager.
 Receiving document delivered to the section.
 Ensuring all staff within the directorate is notified on time about meetings.
 Ensuring effective and efficient communication within the directorate as
well as with other stakeholders.
 Recording incoming and outgoing correspondence and documents.
 Follow-up on return date.
 Updating notice board.
 Archiving file and other credence documents.
 Open new files according to organisational standard for new clients
 Tracing missing files per work station.
 Assisting clerk registry.
 Issuing food vouchers to destitute people.
 Assisted Management in shortlisting for Community Care Givers.
 Assisted in training new students for in-service training.
PROVIDE ADMINISTRATIVE SUPPORT TO THE DIRECTORATE BY:
 Typing official correspondence from Management and Staff.
 Typing of officials Reports / Statistics.
 Typing of minutes of the meeting
 Operate Switch board.
 Answering telephone with good telephone manners.
 Direct calls to respective officials.
 Take and distribute message.

9. CONTROL PETTY CASH AND OFFICE REVENUE AND PAYROLL
 Compile stats for revenue monthly and submit to regional office.
 Collect payroll from regional office before pay date of officials and
submit approved payroll to regional office.
 Collect revenue for private telephone calls monthly and receipting thereof.
CONTROLLING AND SUBMISSION OF LEAVE FORMS TO REGIONAL OFFICE
WEEKLY
 Receive leave forms from supervisors on daily basis.
 Typing covering letters & submit to Service Office Manager for Approval
 Submit approved leave forms to regional office at least once a week.
 Updating the leave register once a weak.
 Submit leave forms to registry for filing or do the filing if the registry clerk
is off duty or on leave.
MAINTENANCE OF ADMINISTRATION REGISTERS
 Maintenance of asset register.
 Maintenance of leave form.
 Maintenance of official attendance registers.
 Maintenance of payroll register.
 Maintenance of incoming mail register.
 Maintenance of outgoing mail register.
 Maintenance of outgoing and incoming calls register.
 Maintenance of manager visitors register.
MAINTENANCE OF STORES AND INVENTORY MANAGEMENT
 Barcode all assets within the department.
 Receiving and distribute all assets
 Monitor correctness of assets allocation every Friday per
work station in the entire office.
 Assets disposal
 Compile monthly reports inventory management and
submit to regional office.
 Issuing of store consumables vs stationery / domestic
consumables to officials as they requested and make sure
the internal requisition is signed by the official and
supervisor before issuing the requested item from the store
room.
ASSISTING TRANSPORT OFFICER
 Filing official trip sheet, traffic fines daily and ensure the state vehicle
register is signed by the official before He / She take a trip.

10.  Booking for state vehicle that need to go to a service.
 Typing exit authority for state vehicle that need to go for panel beaters.
 Compiling monthly and monthly and quarterly stats.
 Arranging traffic files according to order at least twice a week.
COMPUTER SKILLS
 Good typing skill and speed.
 Working in Microsoft Excel.
 Working in Microsoft Word.
 Working in Microsoft Access.
 Working in Microsoft Power Point.
 Working in Microsoft outlook.
TELEPHONE SKILLS
 Good telephone manners.
 Verbal communication in both languages English and isiZulu.
 Circumstantial to client about services the organisation provides.
 Giving directions to clients and stakeholders.
 Resolving clients complaints and calming down angry clients
OPERATING OFFICE MACHINERY.
 Photocopier machine
 Fax machine
 Shredder machine
MEETINGS ATTENDED
 Orientation programme.
 Office administration staff meeting.
 Batho Pele meeting.
 8 Minutes meeting for staff that takes place every Mondays and
Sundays in the board room within the department.
 Foster care management meeting with SASSA, CSS & Social Development.
WORKSHOPS AND TRAINING ATTENDED
 Batho Pele.
 Consultation with Department of Finance for 2014 – 2015 Procurement plan.
 Workshop on landline policing.
CERTIFICATE OBTAINED FOR 15 MONTHS IN-SERVICE TRAINNING
 Certificate of in–service training in the Department of Social
Development.
WORK EXPERIENCE
Name of Employer : Divine touch fm 107.2
Department : News Department

11. Position : News reader and Journalist
Duration : 3 months (part time job)
Year : 2013
Reason for Leaving : ICASA had problems with our radio station.
DUTIES.
 Compiling reports.
 Reporting Local Stories and National stories on air.
 Searching for Events and local stories.
 Reading news full bulletin and headlines.
INTERVIEWED EXCUTIVES MEMBERS
 Deputy President of South Africa Mr CYRIL Ramaphosa on door
to door campaign in Mpumalanga Township before National
elections for 2014 and Mr Senzo Mchunu before he came a
premier of Kwazulu Natal.
 Former National President Joel Math Peterson of Fish and
Forestry in abhor week in Mpumalanga regional stadium and Dr
Me shack Hadebe, Mike Modise events Coordinator and Local
counsellors.
 Former President of ANC Youth league Mr Fikile Mbalula, Mr
Senzo Mchunu and Provincial Convenor Mr Boyce Nontombeko
in Durban Curries Fontein stadium in 67th Anniversary for ANC
Youth League celebration.
REFERENCES
Name of Company : Pharmacy at Spar Internet Café
Name : Miss P Sithole
Position : Administrator

12. Contact Number : 031 7710 490
Name of Company : Mega Super Spar
Name : Miss Bongiwe Ntshangase
Position : HR
Contact Number : 031 940 1595
Name of Company : Mega Super Spar
Name : Mr Raymond Mthethwa
Position : Store Manager
Contact Number : 031 940 1595
Name of Company : Department of Social Development
Name : Mrs R.M Ntombela
Position : Service office Manager
Contact Number : 031 7711 341/ 072 101 7445
Name of Company : Department of Social Development
Name : Mr P.S Makhathini
Position : Senior Office Admin Support
Contact Number : 031 7711 341
Name of Company : Divine Touch fm community radio
Name : Mr Zakhele Dlamini
Position : Sport Manager
Contact Number : 073 335 9505