1. Covering Letter
Covering Letter
Nkateko Lunga Mhlongo
My strong customer service background, proven sales records,
excellent verbal and written communication skills, as well as great
inter-personal relations abilities, most certainly render me a perfect
candidate. The expertise gained in the fields of Sales and Customer
service during my previous positions, as well as current,
complemented by my Accreditation Certificates, can only add more
value to the strength and depth of your team. My open and flexible
attitude when dealing with new challenges would also ensure my
smooth adaptation to your work environment, thereby gaining your
organization a valuable team player.
Should you kindly wish to arrange a meeting for further details, I can
be reached at 081 855 4407, e-mail address:
magxakalungan@gmail.com
Thanking you in advance for considering this application

2. Nkateko Lunga Mhlongo
  
Nkateko Lunga Mhlongo
magxakalungan@gmail.com  1071 Zwelitsha Street Zone 1 Diepkloof 1864
ID: 8803195903082  Driver’s License: C/E 0818554407
OBJECTIVES
To offer my skills to your company, especially in the field of sales, advertising, and
monitoring and to grasp power to enhance the passion I have in marketing in accordance
with your organizational objectives.
EDUCATION
Tertiary Qualification
Pinnacle Business College
Marketing Management
Subjects
BHR – Human Resource management
MMP – Management Principle
BSL – Business Law
MO2 – International Marketing
DBM – Database Methods
OC2 – End User Computing Level2
Barnato High School
National Senior Certificate (Matric)
Subjects
Accounting
Mathematics
Business Economics
Geography
Afrikaans
English
EXPERIENCE & SKILLS
Name of the Company
Munnik Basson Dagama Inc (MBD), Attorneys
Position held
Filing Clerk Assistant (Logistic Department)
Responsibilities
 Reading all kinds of incoming material to establish essential information, for example
content or title or who the document is addressed to
 Retrieve, sort, and file all information
 Maintain an arranged file room
 Copy and fax, sort mail. hand out reports and memos

3. Nkateko Lunga Mhlongo
  
 Sort material in accordance with filing system used
 Collect materials to be filed from company and staff
 Stamp files and materials received
 Assist with typing if required
 Locate and eliminate materials from files upon request
Temporary November 2008
Position held
Call Centre Agent (Debt Recoveries/ Collections Department)
Responsibilities
 Answering of incoming calls and respond to emails from customers/debtors
 Research required information using available resources
 Managing and resolving customers/debtors complaints
 Update existing customer/debtors information on the system
 Identify and escalate priority issues to management or team leader in the
department
 Following up customer calls where necessary
 Document all call information according to standard operating procedures or update
our system with customer/debtor’s payments arrangements.
Period employed: From: 07 June 2013 To:30 October 2015
Current Employment
Company Name : 360 Financial Solutions
Position : Sales Agent
Duties : Customer service
: Retentions
: Referral
: Resolving queries and
Disputes
:Selling Funeral Policies
MOTIVATION
During my scope of work at the above mentioned company, I have gained considerable
business knowledge, which has equipped me with clarity in respecting of challenges that
have to be faced and the knowledge of meeting and addressing targets/goals provided.
Through my business dealing and relevant environment I have gained considerable
experience in customer service, customer liaison, telephone skills, taking down of
messages, communication skills as well assisting a customer agree to payments
arrangements. As a result of this I am able to perform under pressure and more willing to
learn and carry out any other additional function that may be deemed necessary.
BUSINESS SKILLS
I am innovative and able to stay focused
I am logical, objective and analytical in my approach to new concept.
I am self-motivated, enthusiastic, dedicated and loyal.
I am able to work reliably and responsibly with initiative and drive
I am well organized with excellent time management skills

4. Nkateko Lunga Mhlongo
  
I have ability to work independently with minimum supervision and to work in a team
environment.
REFERENCES
Mr Sizwe Khumalo (Debt Recoveries Manager)
Tel: (011) 560-6111
Cell: 0763511433
References
Mmalefa Tsele (Sales Coordinator)
Tel: 0876302001
Cell: 0799249883