1. Christi
Oosthuizen

2. 2
Mr. Christi Oosthuizen
Address Ladybrand, 9745
Telephone 0519240094
Mobile 0729798538 / 0810102700
Email christi.oosthuizen@gmail.com
PROFILE
I pride myself immensely in my work. I strive for excellence in everything I do and I constantly
strive to improve myself.
Client relationship is of utmost importance to me, in order to maintain mutual beneficial
relationships at all times. Clients ask for me by name, because I build relationships and get to
know them & their needs. I’ve got the ability to calm difficult clients and gain their trust & loyalty.
I’ve got excellent interpersonal skills and a good understanding of the importance of customer
service.
I see myself as a trustworthy, hardworking, reliable and very loyal person in everything I do. I’m
able to work on own initiative with minimal supervision and work well as part of a team to achieve
goals & deadlines. I see myself as somebody that adapt to the environment that I am in very easy
and also believe that to obtain the respect of the people around you, you must lead by example.
I firmly believe that each individual has a passion for a certain field. My passion includes
economics; technology; people and excellent customer service. I’ve worked in various market
sectors, including the motor-, telecommunications- & clothing industries.
KEY SKILLS
 Able to communicate effectively whilst providing extremely professional and friendly
service to both customers and staff.
 Ability to work well under pressure, whilst maintaining attention to detail.
 Developing excellent relationships with customers and colleagues.
 Highly developed people skills.
 Strong organisational skills and able to prioritise.
 Enthusiastic, passionate and able to influence at all levels of the business.
KEY ACHIEVEMENTS
 Trustworthy enough to be appointed as interim manager on several occasions
 Nashua Mobile Victorian Square voted best in client service category thrice in 2013,
nationwide.
 Satisfied customers returning and asking for me by name, because of their previous
positive experience, being serviced by me.
 Calming down unsatisfied customers, giving them a solution and having them walk out of
the shop, still loyal to our company.
 Employee of the month, November 2013, Free State region.
 Training fellow colleagues
 Respected by both clients and colleagues for expert knowledge on the domains of
technology, client service and Nashua Mobile’s internal IT system.

3. EMPLOYMENT EXPERIENCE
Warehouse Manager, Clover / Econofoods 04/2016 – current
 Dispatch & Receiving of stock.
 Check loads and doing blind checks of stock received
 Daily stock counts
 Pick verifications
 Manual route planning
 General management of depot
Retail Front-line Consultant, Nashua Mobile 11/2008 – 11/2014
 Interim Retail Front-line Manager on various occasions
 Due to excellent product knowledge and relations with client I’m excellent with creating
new sale opportunities
 Conducting needs analysis of prospective clients
 Following up with prospective customers
 Dealing with objections / rejections
 Following up on customer satisfaction
 Giving effective aftersales support
 Promptly managing all queries that gets to my table
 Liaising with all divisions
 Creating product & brand awareness
 Achieving targets
 Making customers and their needs my primary focus
 Excellent communication and feedback (internal & external)
Sales Executive, Auto Supreme (Premier Holdings) 02/2008 – 09/2008
 Approaching walk-in clients
 Creating new sale opportunities
 Following up with prospective customers
 Dealing with objections / rejections
 Promptly managing all queries
 Liaise with all Divisions
Sales Executive, Dynamic Trading Solutions(Sharetrackin) 05/2007 – 11/2007
 Consulting with clients with whom appointments were made
 Creating new sale opportunities
 Following up with prospective customers
 Dealing with objections / rejections
 Promptly managing all queries
 Achieving targets
 Liaise with all divisions
Continued/….

4. 4
Divisional Manager, SAVoIP 03/2006 – 12/2006
 Conduct needs analysis of prospective client
 Follow up with prospective customers
 Dealing with objections / rejections
 Follow up on customer satisfaction
 Prompt query management
 Liaise with all divisions
 Liaise with corporate partners
 Schedule & hold meetings with sales staff
Sales Executive, Nashua Mobile 07/2002 – 01/2006
 Creating new sale opportunities
 Prospecting & cold calling
 Conduct needs analysis of prospective clients
 Develop business plan / strategy per customer
 Compile profitable proposals to prospective customers
 Ability to present, negotiate and close deals
 Follow up on customer satisfaction
 Create product & brand Awareness
 Entertaining / hosting of existing & prospective customers
 Research industries and sectors within existing customers
 Expand product range sold into existing accounts
 Satisfy all business needs of the customer during the sales process
 Effective after sales support
 Communication & feedback (internal & external)
 Following up with prospective customers
 Dealing with objections / rejections
 Promptly managing all queries
 Achieving targets
 Liaise with all Divisions
Franchise Owner, Nika Original 08/1999 – 12/2002
 Sales
 Liaising with Nika Original factory
 Month end & reconciliation
 Dealing with objections / rejections
 Banking
 Salaries
 Appointment of staff
 Organizing exhibits of clothing at festivals, schools, etc.
 Placement of newspaper adverts
Corporal, SANDF 01/1995 – 12/1995
 Keeping order amongst troops
 Lead by example
 Being precise & strict
 Delegating orders
 Communication between commanders and troops
 Following orders timorously
 Making sure orders are being followed
Continued/….

5. EDUCATION & TRAINING
Technical Experience
Technology Last Used
Telecommunication Current
Mobile Communications Current
MS Office (Word, Excel, etc.) Current
Open Office Current
Additional Skills
Customer Service
Customer Experience
Customer relations
Sales process / management
Account management
Retail
Cash-handling
Diplomacy
Stock control
Trustworthy
Hardworking
Critical Thinking
Tertiary
Qualification Operations Management – Short Course
University UCT – University of Cape Town
Date 08/2013
Subjects Introduction to operations and systems thinking
Process types, management and measurement
Location and capacity management
Forecasting and financial controls
Organising and managing people
Production and service planning
Project management
Inventory and supply chain management
Quality management
Operations strategy and lean thinking
____________________________
Secondary
Qualification Matric (Grade 12)
School Vryburg High School
Date 11/1994
Subjects Afrikaans
English
Accounting
Business Economics
History
Mathematics
____________________________
Continued/….

6. 6
PERSONAL
Date of birth 12 March 1976
ID # 7603125031082
Marital Status Married
Dependents Yes
Nationality RSA
Driving license Yes, EB
Interests
Spending time with my family is very important to me.
I love watching sport (rugby, cricket, etc.) and also try to still be actively involved where
possible (squash & cycling). The economy (internationally & locally) very much interests me
& I try to read up where possible, I then also keep myself up to date with what’s happening in
the technology environment.
References available on request.