1. CHARLES E. PURCELL
P.O.BOX 1115 ▪ Miamisburg, OH 45342 ▪ 937-272-9988 ▪ purcec@earthlink.net
TELECOMMUNICATIONS: INSTALLER/REPAIRER
Accomplished and dynamic professional, with diverse experience in delivering telecommunication services, installing and
repairing electronic systems, and delivering information on the proper operation of Telecom systems and services.
Exercises independent judgment and decision making abilities in establishing technical standards, ensuring adherence in
evaluating technology problems and creating manageable solutions. Proactive with excellent interpersonal and
communication skills, experienced in working with different personalities including clients and vendors as well as working
on own initiative.
PROFESSIONAL SKILLS
▪ Operations Management/ Team Coordination ▪ Client Relations
▪ Troubleshooting & Technical Support ▪ Installation & Repair of Telecommunications Equipment
▪ Intermediate Router & Switch Configuration Skills ▪ Solutions Assessment & Configuration
▪ Peripheral Installation ▪ LAN, Cisco, PC Configuration & Network Testing
PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS
Sure Fire Innovations, Cincinnati, OH 09/08/15 to 09/01/16
Customer Service Representative
 Support for Nortel Meridian 1000 CS, including all move and change activities, serving the main EPA AWBERC site and
five satellite sites base.
 Supervised the planning and transition from AWBERC Nortel Meridian CS 1000 to AVAYA VOIP
Time Warner Cable, Dayton, OH 05/29/15 to 09/03/15
Customer Service Representative
 Resolved customer billing issues, Tier 1 and Tier 2 Network service support for Time Warner Cable TV customers,
writing Cable TV contracts, implementing Service Order Code activities for the existing customer base.
 Retained customers who had announced their intention to seek service with other cable TV service providers.
Time Warner Cable, Dayton, OH 07/26/14 to 11/30/14
Direct Sales Representative
 Engaged in direct door to door marketing of Time Warner Cable products: cable TV offerings, internet connectivity, land
line telephone connectivity, and intelligent home security systems.
Teleperformance USA, Fairborn, OH 02/22/12 to 12/23/12
Customer Sales Representative
 Resolved customer billing issues, Tier 1 Network support for A.T. & T. cellular handset customers, writing cellular
handset contracts, and implementing Service Order Code activities for wireless customers.
 Retained customers who had announced their intention to seek service with other wireless carriers. Named Employee
of the Month at the Fairborn, Ohio call center
LM Berry and Company, Dayton, OH 09/02/04 to 04/16/10
Network Engineer
 Responsible for enterprise telecommunications infrastructure for the LM Berry Company. Included the corporate
Headquarters in Dayton, Ohio, thirteen regional offices, as well as numerous satellite offices throughout the continental
United States. This also included regional offices in Anchorage, Alaska, and Honolulu, Hawaii.
 Responsible for providing primary and secondary level support for all moves, added, and changed activity for the
enterprise. This includes Cisco Call Manager, Unity Messaging Voice Mail, Mercom Audiolog Call Recording, Atcomm
Call Accounting application hardware and software, Nortel Norstar PBX, Nortel Option Series PBX and Meridian Mail.
This also included primary support for service and repair activities in support of enterprise infrastructure.
 Responsibilities also included ordering of all telco trunking facilities for local exchange interface, long distance and
special service interfaces including internet access. Coordinated of telco, long distance carrier, and internet service
providers for installation, repair, relocation, and disconnect activity associated with trunking and special circuit
interfaces.

2. CHARLES E. PURCELL PAGE 2
 Responsibility for day to day network infrastructure availability, included server interface to the enterprise network at the
corporate headquarters, regional and satellite offices located throughout the continental United States, Alaska, and
Hawaii. Included independent analysis, troubleshooting, and repair of network infrastructure, coordinated of in house
resources, as well as vendor and contractor activities in support of network repair actions.
 Responsible for asset disposition of retired and surplus telecommunications hardware. Designed responsibility for
horizontal distribution of premise wiring, included copper and fiber, campus backbone infrastructure incorporating both
copper and fiber.
LM Berry and Company, Dayton, OH 09/02/04 to 04/16/10
Senior PBX Technician
 Responsible for the ongoing administration and maintenance for telecommunications infrastructure for two corporate
call center operation centers. The first call center is a three hundred seat call center located in Nacogdoches, Texas.
This center utilized a Nortel Option 81 C PBX which integrated to a Genesys automatic dialer platform for outbound
sales call generation. This Nortel 81 C PBX also integrated to Nortel Meridian Mail Release 12. Support for the call
center was also managed with Meridian MAX software application modules. In addition, Nortel Customer Controlled
Routing was also utilized in the management of the PBX to Genesys dialer integration.
 The second call center was a three hundred and fifty seat call center located in Joplin, Missouri. The software and
hardware configuration was essentially identical to the Nacogdoches, Texas, call center operation. Both call centers
were in active outbound sales dialing for sixteen hours daily.
 Responsible for daily operations directly related to the telecommunications infrastructure supporting the outbound sales
dialing activities. This included all administrative moves, added, and changed activities related to daily sales calling
activity. This consisted of the daily administration of telephones, voice mail accounts, and implementation of new
service requirements in premise telecommunications switching equipment.
ADDITIONAL EXPERIENCE
Champion International Voice Technician Hamilton, OH
Centel Communications Installation/Service technician III Cincinnati, OH
Northern Telecom Inc. Installation/Service Technician Cincinnati/Dayton, OH
United States Air Force Telephone Installer/repairman Worldwide
EDUCATION
Wright State University Speech/Broadcasting Incomplete
University of Dayton Speech/Broadcasting Incomplete
Sinclair Community College Electronic Engineering Incomplete
TRAINING AND DEVELOPMENT COURSES
Studio Maintenance and Troubleshooting; Recording Engineering/Music Production; Network+; Network A+; CCNE;
CCNA; MCSA; MCSE; Cisco Voice Over IP; Interconnecting Cisco Network Devices; Meridian Mail Networking;
Communicating W/Diplomacy & Tact; Customer Controlled Routing(CCR); Meridian Max(ACD); Sales Engineering;
Passive Fiber Optic System Design for LAN; LAN principles and Theory Course; Fiber Optic Installation for LAN; Meridian
Mail System Administration; World Class Routing; Call Management System; Expert Agent Selection; Automatic Call
Distribution; Traffic Analysis Engineering; Primary Rate Interface; Installation; Definity G3I Installation; Audix
Administration; Meridian Main System Administration; Meridian 1 Automatic Call Distribution Feature Administration;
Network Alternate Routing Selection