1. Joseph M Nappo
Summary
• Joseph is a well-rounded Professional with over 20 years of combined experience in
telecommunications diagnosis and repair, circuit test, turn-up and grooming, outside plant, site
and facility construction
• He has managed several civilian and military telecom projects around the country, starting from
RFP's, design to installation, from check-out to test both copper and fiber infrastructure
• Has performed various contract duties for Cabling and CPE companies, installation and line
maintenance
• Possesses strong knowledge of order management, network operations processes,
procedures, systems, and components. Regulations, tariffs and right of way compliance and
enforcement in working with clients and vendors
• Installed fiber optic cable in government (DOD) installations from North Dakota to Washington
State, placed splices (OSP) and within facilities
• Has coordinated installation teams, as well as providing maintenance for the equipment after
the installation, and went to customer sites often to resolve problems and install equipment as
needed
• He is immediately available for an in-person interview and would be able to start ASAP if given an
offer
Skill sets
• Fiber Splicing (Mechanical and Fusion) IW and outside plant
• Microsoft Office (Word / Excel / Powerpoint / Front Page)
• Civil - 911 and E911 Design, Radio Cable and Fiber-Optic splicing
• Telecom - From 1A1, 1FB/R to Digital and VOIP, Key and PBX Systems, most manufacturers, ACD
management and software and peripherals, call accounting and Voice mail / IVR / Voice routing
• Fire alarm - Hard Wire and Multiplex
• Banking - ATM Data / Dial-up, Inventory, POS systems, "Hoot and Hollers" (Wall Street trading floor)
• Health care - Nurse call PA systems
• School - Class call system Clocks
• Corrections - Entry systems, sally ports, lock down, lock up, Inmate accounting Gaming - Video
surveillance, IT
• Military - Coms, crypto and related defense systems Industrial - OSHA requirements, DB level and
mapping Entertainment - Sound systems
• OTDR
Accomplishments
• Riker's Island jail project
• Replaced the entire copper-based infrastructure to fiber-optics in a multi-facility ring. Inmate,
administration and emergency networks working independently yet being able to be integrated when
needs arose
• Constructed a new Telecom Center on the Island
• Military base switching, Support during Desert Storm (Red - More information available upon request)
• Cape Kennedy - NASA updates and maintenance. Implementation of video conferencing. Up / down
links
• Built a new Conference Facility
• St. Vincent's Hospital - Billings MT Nurse Call
• Bureau of Indian Affairs - Hospitals in Wyoming and Montana, Telecom and Nurse call
• National Park Service - Yellowstone Park - Old Faithful Inn - Emergency reroute of facilities during
forest fires in early 1980's

2. Experience
Various Sub-Contracts, Oklahoma Area June 2014 -- Present
Independent Contractor
Responsibilities:
• Performed various contract duties for Cabling and CPE companies
• Store Data and POS Maintenance
• Installation and Line Maintenance
Cox Communications, Tulsa, OK May 2014 -- June 2014
Responsibilities:
• Data base transfer for recent Cox acquisition
Verizon Enterprise Business Solutions, Tulsa, OK August 1996 -- May 2014
(Formerly Wiltel, WorldCom, MCI)
Lead - Senior Technician III - Project Manager
Responsibilities:
• Maintained and installed digital and analog transmission lines (VoIP, T-3, T-1, DDS and DS-0)
and switched trunks hands-on and through remote accesses
• Worked with technicians in the field to repair and turn up circuits
• As a Lead senior was responsible for managing assigned projects handed down by account teams
and management
• Managed various moves, adds, and changes for government and Fortune 500 customer accounts,
whether it was a small order or conversion to a complete redesign we coordinated with local vendors
and internal managers to assure a smooth transition
• Was responsible for reports from the field, from initial through to post-mortem
• From disaster recovery and proactive intervention, all was handled with the sense of urgency to
provide the customer "world class service."
• Switching systems used were the Tellabs Titan 5500, Alcatel 1600 Series and Nortel DMS 250 and
500
• Served as acting manager as required at the National Switched Maintenance Center
administering the Verizon Wireless, Legacy MCI and WorldCom, National and Government
networks
• Additional systems used in this position are Cisco, Nortel OC-48, and OC-192, Ciena, Sonet
and most customers' CPE
BI Incorporated, Boulder, CO September 1995 -- August 1996
Telecommunications Administrator - Manager
Responsibilities:
• Maintained and analyzed its 1,200 line network for this private corrections company based in
Colorado with a mirrored facility in Anderson, Indiana
• Installed data and voice lines, and maintained the Harris 20/20 digital switching systems in
both locations
• Provided cost and billing analysis and telecommunications expertise to the engineering staff
and assisted in the development and refinement of proprietary systems the company marketed
CommWorld Nationwide Digital Telecom Denver, CO March 1993 -- September 1995
National Accounts Project Manager, Technician

3. Responsibilities:
• Managed the installation of telecommunications equipment for national retail chains and businesses
• Coordinated installation teams, as well as providing maintenance for the equipment after the
installation
• Went to customer sites often to resolve problems and install equipment as needed
Executone of Shreveport, Shreveport, LA June 1992 -- March 1993
Consultant
Responsibilities:
• Served as a consultant to the State of Louisiana Dept. of Corrections through this company in an
effort to improve the State's telecommunication systems
Harris Telecommunication Equipment - Harris Government Systems, New York, NY - Melbourne
FL May 1985 to May 1992
Technician - Project Manager
Responsibilities:
• Managed the implementation from the bid process - design though completion of a 14,000-line
network for the New York City Dept. of Corrections and several other projects as working through
Harris Government Systems for the City of New York
• Upgraded from copper multi-pair in "star" fashion to fiber-optic ring around the island
Assisted other government and military agencies around the country under a security
clearance
• Daily reports from the construction sites were generated, culminating with a Telecom Facility
being constructed on the Island and Communication Vaults around the newly laid fiber-optic ring
Contel (Executone), Billings, MT January 1980 -- February 1985
Fiber Splicer - Equipment Installer, Service Technician
Responsibilities:
• Installed fiber optic cable in government (DOD) installations from North Dakota to Washington
State
• Places splices en route (OSP) and within facilities
• Administered Right-Of-Way contract issues and outside plant construction
• As required installed serviced telephone and low voltage systems for various government agencies
and private businesses
Prior work history and training
Bell System - New York Telephone / Mountain Bell
Certified fiber splicer
CPE (Western Electric) installation and service (commercial and residential) Bellcore standards training
Telco switches - Cabling standards - Tip-Ring