1. 63-60 102
nd
Street
Apt. A7
Rego Park, NY 11374
Cell 917.500.3368
Home 917.300.4125
mlmagera@gmail.com
Michael L Magera
Work experience United Nations Headquarters – Aastra–Intecom, NWP-USA
New York, NY
Project Manager/Telecom Technician June 2009 –
February 2016
• Managing and participating in the day-to-day event response, incident management, and problem management
for the voice/data networks, and network hardware in order to minimize the duration of network service
interruption for multi-building United Nations Headquarters campus (6) and swing-spaces (13) totaling over
2,000,000 square feet and close to 10,000 staff members plus visitors and affiliates
• Design and implementation of challenging telecommunication pathways, redesigns, spaces and cable plant
projects at United Nations Headquarters complex and multiple swing-spaces
• Layout and design of telecommunications systems, as well as voice, data, structured cabling (horizontal and
vertical), security access control, intrusion detection, and other low-voltage systems
• Reviewing and interpreting work orders, wiring lists, wiring diagrams and equipment drawings and following
standard practices in the performance of job duties
• Coordinating system scope, design layout and drawings with client and other disciplines
• Performing site surveys for documentation and cost estimating of existing system and building conditions
• Overseeing project from inception through final transition working with senior management, client and
subcontractors ensuring that schedules and resources remain in check
• Responsible for gathering project requirements from multiple projects and managing the efforts under a program
structure, which includes oversight of multiple projects.
• Determining staffing requirements and forming project teams and responsible for their technical and functional
development, performance, and/or termination during the project or projects.
• Liaison with data connectivity support to receive patching schedules and requests and responsible for fulfilling
patching (installation and testing) and MAC requests
• Installing racks, shelving, power strips, rails, cable management within data center and labs
• Installing T1, BRI, PRI & ISDN circuits while supporting circuit extensions for Verizon/at&t & Motorola
• Providing and maintaining connectivity to the Secretary General's residence and office for UN Security
• Technical liaison for high-profile visitors to the United Nations; e.g. White House, Secret Service, US State Dept.,
FBI, NYPD, NYFD, foreign diplomats and leaders and Google & Facebook social media events.
• Consistently working with complex or high visibility projects
• Developing and maintaining productive working relationships with project /program sponsors and vendors
• Collaborating with other project teams to coordinate interdependencies and issue resolution
• Managing preparations for and maintaining the 65th through the 70th General Assembly meetings
 Troubleshooting vendor circuits for inter-building all-call system / staff notification system
• Cisco Systems VoIP transition and roll-out support
• Installation & maintenance of Cisco Voice Gateway analog equipment & cabling
• Security camera installation and maintenance
• Hubbell Pro-Click fiber-optic terminations and testing
• Providing project teams with constructive feedback as it pertains to project/program performance using past
experiences to identify potential areas of improvement
• Mentoring and training individuals and supervised teams of up to 15 technicians for cabling projects
• Performing other related duties as directed by UNHQ-IT management
• Successfully completed numerous projects on time and under budget

2. Volt Telecommunications Group San Diego, CA &
New York, NY
Technology Resource Manager March
2005 – July 2008
 Responsible for VoIP solutions sales ( Fonality & Avaya) to commercial mid-market in territory
 Responsible for creating & executing joint marketing events & activities
 Responsible for identifying and executing existing client sales opportunities
 Developing and maintaining product and service expertise
 Avaya Definity ECS G3R and series 7 / Cisco VoIP MAC support for 500,000 square foot 12 building Pfizer
campus with over 1,000 users
 Led U.S. Postal Service upgrades, United Parcel Service and Red Cross installations
 Surveyed and estimated corporate voice and data cabling projects
 Installed T1, DSL, Frame Relay, ATM, IMA, ISDN and BRI circuit extensions for SBC/at&t
 Led NMCI (Naval Marine Corp Intranet) voice and data installs at US Military installations
 Assisted in the candidate selection, hiring, training and development of junior technicians
 Cisco Systems VoIP transition and roll-out support at Pfizer
TechStyle Consulting San Diego, CA
& New York, NY
Freelance Telecommunications Consultant September 2004 – March 2005 & August 2008 –
May 2009
 Provided freelance consultation services for residential/commercial installation and maintenance
 Responsible for identifying and executing client sales opportunities
 Voice, data, DSL, T1, FR, CATV, router/modem installations, test and turn-up ; PC set-up and repair
 Major clients in CA: Core-Tech, Pro-Soft, Max-I-Mize Wireless, LRD Networking, Nexus & Speedwire
 Major clients in NY: Speedwire (Toys-R-Us & Victoria’s Secret installations ) & PM Telco (Avaya support)
FICOM Corporation
San Diego, CA
ISP-OSP-RF Lead Installer/Project Manager May 2003 –
September 2004
 Led NMCI (Naval Marine Corp Intranet) voice and data installs at US Military installations
 Fiber Optic Communications Underwater System (FOCUS), a repeaterless, gigabit underwater fiber system now
linking San Nicolas Island and Point Mugu.
 Commercial structured voice and data cabling (CAT 5, CAT 5E, CAT 6, coaxial and fiber optics)
 Installation of BDA’s, RU’s, RHU’s, antennas, large coax and all components for wireless infrastructure
 Built out voice and data closets (Racks, cabinets, ladder, EMT, etc)
 Outside plant, including pipe-laying, pot-holing, trenching and utility vaults
 Project management responsibilities and high-profile customer interfacing
 Trained and supervised teams of 10-30 technicians with a high of over 100

3. TEKSystems (Various Contracts) New York, NY &
San Diego, CA
Senior Installer – Lead / Transmissions Technician / C O Installer February 1998 -
May 2003
 Contracted to PBC Technologies, Pacific ComTel, NetStorm, AT&T and Siemens for cabling projects
 NMCI (Naval Marine Corp Intranet) installation for General Dynamics at US Military installations
 Lead and completed over a dozen high-profile voice, data and life safety installations
 Contracted to perform at&t mobile network drive- testing for O2 Wireless
 Contracted to Sprint Telecom to install central office power, cabling, ironwork and equipment
 Heat shrink, wire-wrap, solder, cable stitching, cable mining, testing and troubleshooting
 Contracted to RCN Communications for dial tone provisioning from Central Office to IDLC cabinets
 OSP/ISP technical support for customers and technicians in a Lucent 5ESS switch environment
 Contracted to Qualcomm Inc. to manage telecommunications network installations
 Multi-faceted V/D cabling and maintenance projects in a Definity ECS G3 Series 7 PBX environment
 Supervision of teams of up to 24 technicians with quality control responsibilities.
 Contracted to Butler Telecom for installation of Central Office power, cabling and equipment for at&t
Tech-Style Communications
New York, NY
Freelance Communications Technician October
1994 – December 1999
 Installation and maintenance of small business systems as an independent contractor
 Coordinating service allocation from appropriate sources as customer liaison
 Residential/Commercial installation and maintenance for voice, data & CATV cabling
 Provided freelance services to Cameo Communications as a system & cabling installer
New York Telephone Company/NYNEX
Long Island, NY
Field Services Technician
June 1990 – October 1994
 OSP & ISP installation and maintenance of POTS and WATS service for RBOC customers
 Pole climbing using ladders or gaffs, bucket trucks and manhole experience.
 Training summer hires and long-term temporary employees
 Numerous Extra-Step effort awards and commendations from customers and management
 Selected to lead NYNEX’s E-911 program and a community beautification project for North Nassau
Additional Notes  Strong knowledge of Structured Cabling Systems from an installation and design perspective
 Excellent communication, documentation, and organizational skills
 Team player, productive, pays attention to detail, handles pressure well
 Recipient of 2 Certificates of Appreciation from the White House Communications Agency at the U.N.
 Communicate intermediately in Brazilian Portuguese and conversationally in Latin American Spanish
 Received numerous accolades from Pfizer and at&t management while working at Volt Telecom
 Selected to manage or lead several of Ficom’s largest military and wireless projects
 Received several commendations during my contract assignments
 Hilti, AMP & Hubbell Premises Wiring certified