1. CRAIG NEWTON
91 Boardman Ave Cumberland R.I. 02864  newton02864@verizon.net  401-658-1964
QUALIFICATIONS PROFILE
Technically adept technician with extensive history supporting advanced digital and analog
telecommunications systems.
 Strong industry background including digital communications, high capacity services,
multiplexing, special services and analog telephony.
 Excellent technical skills to install, repair, maintain and upgrade advanced communications
systems including switches and DS1, DS3 and OC3 multiplexers.
 Solid interpersonal communication and liaison talents facilitating close team cohesion and
collaboration with both local and remote staff.
 Proven multitasking skills backed by enthusiastic approach and keen commitment to
organizational goals.
Troubleshooting & Problem Resolution / Special Services / Data Management
Systems Installation & Repair / Interdepartmental Collaboration / User Training & Support
PROFESSIONAL EXPERIENCE
Gtech, West Greenwhich RI 7/2014 to Present
Field Service Technician II
Performs a variety of duties related to the installation, troubleshooting, maintenance and repair of
Electronic Lottery Devices in the state of Rhode Island. Provides customer service to customers at all
levels including Lottery, retailers and patrons
Gtech, Lincoln RI 7/2011 to 7/2014
Gaming Services Technician II
Performs a variety of duties related to the installation, troubleshooting, maintenance and repair of
Electronic Game Devices at the following locations Twin River Casino, Foxwoods Casino and Mohegan
Sun Casino. Provides customer service to customers at all levels including gaming officials and patrons.
Verizon, Inc., Providence RI 12/2005 to 9/2010
Fiber Customer Support Analyst
In a call center environment, interact with customers to determine phone, computer, and video troubles
and answer any questions the customer has in regards to Verizon’s new Fiber Optic Service (FiOS).
Using multiple systems, provide activation support, analyze and isolate trouble conditions, create trouble
reports, provide customers with order and/or trouble status and initiate service order corrections and
changes. With an understanding of networking components such as routers, LAN topology, Ethernet and
network Interface cards, as well as a working knowledge of PC hardware/software functionality assist
internal and external customers with computer problems. Train new employees.
SBC COMMUNICATIONS, INC., Clinton, CT 2/1998 – 12/2005
Central Office Technician
Ensure efficient receipt and completion of work orders for telephone services and high capacity and
special service communications circuits while supporting staff in 2 offices. Operate and repair advanced
communications equipment including Lucent 5ESS and Siemens EWSD switches, DDM-1000/2000 and
Litespan2000 fiber optic multiplexing system, and D4 central office multiplexing system. Install and

2. maintain high-capacity and special service circuits. Coordinate with specialists from switching operation
center (SOC), digital facility center (DFC) and special service center (SSC) during troubleshooting and
installation processes. Compile and maintain equipment documentation and service files. Repairs and
Maintains power plant. Maintains office security. Train new employees.
Key Achievement:
• Successfully completed Lucent 5ESS.
• Supported DSL Expansion
SOUTHERN NEW ENGLAND TELEPHONE, Hartford & Meriden, CT 7/1989 – 2/1998
NOC/SOC Technician 5/1996 – 2/1998
Performed switch oversight by coordinating with central office to identify and repair system deficiencies.
Operated Total Network Management (TNM) and TNM Integrated Module (TIM) surveillance systems.
Special Services Coordinator 7/1989 – 5/1996
Installed and repaired special service circuits. Coordinated cutovers with technicians and vendors.
Operated switch access remote test system (SARTS). Tracked trouble tickets from entry to completion.
Maintained documentation while tracking circuit data. Trained staff.
Key Achievement:
• Successfully completed Switch access remote test system (SARTS) training program.
ADDITIONAL EXPERIENCE
U.S. NAVAL RESERVE 2-1984 to 4-1995
Anti-Submarine Warfare Operator
NAS South Weymouth Massachusetts / VP-92
Operated and monitored electronic and acoustic signals to identify and track naval vessels. Held
SECRET security clearance. Earned Aircrew Wings and Honorable Discharge.
EDUCATION AND TRAINING
Bachelor of Science  Electrical Engineering Technology
University of Hartford, Hartford, CT
Associate of Science  Electrical Engineering Technology
Greater New Haven State Technical College, North Haven, CT
Professional Development
Lucent 5ESS Support  Switch Access Remote Test System (SARTS)
Siemens EWSD Support  Litespan 2000 & DDM – 1000 and 2000 Provisioning and Repair
Digital Loop Carrier Provisioning and Repair
Trunk Interface Record Keeping System (TIRKS) Fundamentals
Comet/WFA and CO Cart Graphical User Interface (GUI) Applications  Frame Work Station
Special Service Circuit Overview  UNIX Shell Programming and Use
Access 2.0  Switch FOMS
General Radiotelephone Operator License (License Number PG-GB-013850)