1. Kyle D. Dartez
1038 Live Oak Circle
Breaux Bridge, LA 70517
337-212-6420 cell
337-442-6255 home
kyletel@yahoo.com
Objective: To obtain position where I can effectively utilize my telecommunications experience and
skills to make a positive impact on your organization.
Professional Experience
Remote Experience
Provided 24/7/365 Iris Alarm Monitoring for 100+ customers nationwide
Dialed into client/customer systems to fix software problems via Iris
Dispatched technician to customer site after I determined the issue and was not able to fix remotely
Worked with on-site technician and provided technical support to resolve the customers issue
Field Experience
On-site Engineer for Hewlett Packard, Lamm Research, Logitech and Network Appliance to name a few
Dispatched to customer locations to fix their telecommunication problems (hardware and software)
Responsible to install, maintain and troubleshoot Nortel/Avaya PBX systems and applications
Installed Octel Voicemail Systems
Installed cable for PBX systems using 66 or 110 blocks
Conducted various MAC work (adds, moves and changes) at customer site using Nortel Programming
Conducted MAC work on Octel and Call Pilot voicemail systems
Conducted VoIP programming through the Nortel System using Element Manager
Able to installed hardware to fix customer problems
Trained end users on the functionality of the telephone and voicemail systems after installation
Trained company Administrator to conduct basic add, moves and changes through the database program
Skills
Technical Leadership, Symposium CCMS, PBX Nortel System Administration, Cable Installation and
troubleshooting, Call Pilot, Mermail and Octel Voicemail Systems (various versions), OTM integration,
network protocols, and T-1 protocol
Education
Global Knowledge, Buena Park, CA. Attended various Nortel classes twice yearly
Computer Training Academy, San Jose, CA. Basic Cable Termination, electronics and PC Hardware
Breaux Bridge High School, Breaux Bridge, LA.
Employment History
NetVersant Solutions, Remote Engineer, Louisiana 07/2007 - 04/2015
NetVersant Solutions, Field Engineer, San Jose, CA. 08/2001 - 07/2007
Comms People, Sr. Telecommunication Tech., San Jose, CA. 01/2001 - 08/2001
Verizon, Telecommunication Tech., Field Support, San Jose, CA. 04/1999 - 01/2001
All-Phase Telecommunications, PBX Tech., San Jose, CA. 10/1998 - 04/1999