John Dallas has over 30 years of experience in telecommunications and IT project management. He has held roles as a telecommunications analyst, systems integration project manager, and infrastructure project manager. His experience includes managing voice, data, and video systems and projects across various industries.

1. RESUME OF JOHN DALLAS
EDUCATION
Severna Park Senior High School – Graduated 1980
US ARMY 1980 thru 1987
PROFESSIONAL EXPERIENCE
Pace Americas’ 10/13 to Present
PRIMARY DUTIES
Responsibilities
* Provides telecom support for a complex enterprise Avaya and manage complex voice/DATA projects
across all 28 locations
*Manage all low voltage cabling from initial RFP to final walk through.
* Troubleshoots and identifies sources of problems, working with equipment vendors and telecom
providers to bring issues to resolution.
* IT Project manager. Work with outsourced vendors on major IT rollouts.
* Monitors and resolves service requests in accordance with published SLAs
* Establishes and enforces best practice processes for telecom management, including configurations,
monitoring, and capacity planning
* Oversees voice hardware deployments for domestic initiatives
* Assists users on using video conferencing systems before and during events. (Tandberg, Cisco)
* Takes on tasks for special projects or assignments as and when requested by Client and execute them
within the given timeline
* Maintains proficiency in video conferencing and collaborative technology as well as professional office
skills both of a technical and non-technical nature.
* Deploys voice services, data and video services, and messaging services such as voice mail, Unified
Messaging
* Support and back up Call Center voice solutions
* Maintain and supports Audio Conferencing for entire enterprise. Arkadin, AT&T Connect)
* Maintains mobility contracts for the United States. (AT&T, Verizon, T-Mobile) 3500 units.
* Maintain all company IT voice and data circuits invoicing (MPLS, AVPN, AVTS, T-1’S)
* Orders and provision cell phones for all users in the United States. Also maintains company billing.
* Approves and forecasts all Network and Voice circuit and mobility charges.
* Maintain all ITS invoicing Corporate wide for network, voice accounts.
* Ability to communicate details to the project teams and clearly communicate status to management
* Experience with invoicing and yearly expense forecasting
* Experience in troubleshooting and root cause analysis in an enterprise multi-tiered architecture
environment
* Considerable knowledge of Project Management concepts and principles is expected
*Manage building card access systems (Brivo).
FLORIDA’S TURNPIKE ENTERPRISE SYSTEM 11/09 – 09/13
Systems Integration & Maintenance Project Manager
• Maintained contract budget ($1.3 million) & operating cost
• Troubleshot and diagnosed of ITS devices including the following:

2. RESUME OF JOHN DALLAS
o Mark IV DMS
o Vicon cameras
o Wavetronic Vehicle detection devices
o Highway Advisory Radio transmitter and alert beacons
o I4000 Media converters
• Troubleshoot using Mark IV CCS software
• Maintenance and upgrade of fiber optic network for the Florida’s turnpike ITS equipment (450 + miles).
• Manage all phases of construction with contractors, directional bores, conduit installs, sign erections, equipment
install, testing and approvals.
• Certified advance MOT administrator
• Supervise three (3) ITS technicians performing preventive maintenance as well as equipment failures
• Scheduled all maintenance of ITS field devices
• Maintained locate records according to DOT standards
• Process all RMA’s as per ITS contract
• Prove all SunshineOne.com tickets on a daily bases.
• Processed monthly invoicing
• Worked alongside multiply contractors to meet there needs within a reasonable time frame.
FONTAINEBLEAU RESORT 5/08 – 11/09
Infrastructure (Voice, Data) Project Manager
• Managed the Infrastructure team which composed of five (5) technicians.
• Coordinate projects with sub-contractors on construction time lines, budget progress and final walk-troughs with
periodic reporting to senior management on project status. Contracts range from $2,500 to $3,000,000.00
• Manage all new construction, requesting proposals and award bids related to premise wiring (CAT3 & 5e, CAT6
10gig) including fiber optics.
• Managed the Telecommunications team (Avaya G3R) which composed of one (1) Supervisor and two (2)
technicians.
• Manage ticketing system.
• Supervise daily work loads
• Work closely with the services center.
• Maintain employee schedules as well as their attendance records.
• Arrange all training as required by each department.
• Managed the wireless systems (64 meeting rooms, 1560 quest rooms).
• Managed all in house Conventions with their voice and date requirements.
• Overseen the Network four (4) engineers on a daily basis.
• Maintain 24hr support for 400 plus end users including 1560 guest rooms,
• Provide all levels of support for the Executive team members.
• Install, troubleshoot, repair and maintain desk top/telecommunication equipment.
• Liaison with Data/Telecom vendors and consultants for information pertaining to training and
Data/Telecommunication equipment and with service providers for new circuit installation including all levels of
outages.
• Consult with team leads, department managers and senior management to coordinate reconfiguration of all data,
voice, and telecom.
• Insure quality and reliability of Desktop/Telecom team
• Worked with local Telco/Cell service providers (Verizon, BellSouth, etc) to contact services as requested.
HIPA (Health Insurance Plan Association 8/07 – 1/08
Senior Telecommunication Analyst
• Manage Avaya Definity G3r, S8700 PBX Voice Communication Infrastructure to include onsite and offsite
systems (with a total of 5TN’s
• Coordinate support for over 500 end users at corporate Headquarters

3. RESUME OF JOHN DALLAS
• Maintain 7x24 hour support of S8700 and Modular Messaging to include system configuration , data closets
(MDF’s, IDF’s, ie LAN cabinets, fiber racks and voice back plane, cross connect field, and wire management
• Provide all levels of support for the Telecommunications Call Center.
• Install. Troubleshoot, repair and maintain telecommunication equipment.
• Provide reports, determine methodology for telephone service installation, identify equipment changes or
modifications, call switches, test trunks, test links, and install circuits.
• Consult with team leads, department managers and senior management to coordinate reconfiguration of all voice
telecom and data communication locally.
• Manage all Structure Cabling including fiber optics (single and multi mode).
• Manage all new construction, requesting proposals and award bids related to premise wiring (CAT 3-5E-6)
including fiber.
• Coordinate projects with sub-contractor on construction time lines, budget progress and final walk- troughs with
periodic reporting.
• Liaison with telecom vendors and consultants for information pertaining to training and telecommunication
equipment and with service providers for new circuits including all levels of outages.
• Investigate and resolve billing issues, work with long distance carriers to resolve discrepancies and ensuring
proper internal billing allocations.
• Maintained NICE recording system.
• Maintained and administered CMS.
• Maintained and administered Modular Messaging.
• Maintained CTI Server.
• Scheduled all add moves and changes for both voice and data.
• Deployed desktop equipment.
• Installed software and hardware.
• Deployed multiple desktop core images for multiple job functions.
• Install peripheral devices and drivers.
• Diagnosed network connectivity issues.
• Rollout PC’s according to warranty replacements
• Install new Network Equipment.
ACS (Affiliated Computer Services) 2/05 – 6/07
Senior Telecommunications Analyst
• Manage Avaya Definity G3r PBX voice communication equipment in an extensive onsite and offsite environment.
• Coordinate communication support for over 600 associates at corporate headquarters.
• Maintain 24hr support of PBX and Voice Mail Systems to include system configurations, data closets (MDF’s,
IDF’s) i.e. LAN cabinets, fiber racks and voice back plane, cross connect field and wire management.
• Provide all levels of support for all Telecommunication and real estate projects.
• Install, troubleshoot, repair and maintain telecommunication equipment to include over 300 offsite Avaya systems
(Legend, Merlin, Magix, Partner, Prologics).
• Provide reports, determine methodology for telephone service installation, identify equipment changes or
modifications, call switches, test trunks, test links and install communication circuits.
• Consult with team leads, department managers and senior management to coordinate reconfiguration of all voice,
telecom and data communication locally and offsite.
• Manage all new construction, requesting proposals and award bids related to premise wiring (CAT3 & 5e)
including fiber optics.
• Coordinate projects with sub-contractors on construction time lines, budget progress and final walk-throughs with
periodic reporting to senior management on project status. Contracts range from $2,500 to $1,000,000.
• Liaison with telecom vendors and consultants for information pertaining to training and telecommunication
equipment and with service providers for new circuit installation including all levels of outages.
• Investigate and resolve billing issues, working with long distance carriers to resolve discrepancies and ensuring
proper internal billing allocations

4. RESUME OF JOHN DALLAS
• Additional duties included installing hardware and software for end user services (including upgrades, PC
installation and network connectivity) and software translations.
TRANSCORE 11/04- 01/05
Turnpike Maintenance /Inspector of Maintenance Contract
• Troubleshoot and diagnostics of ITS devices including the following:
o Mark IV DMS
o Vicon cameras
o Wavetronic Vehicle detection devices
o Highway Advisory Radio transmitter and alert beacons
o I4000 Media converters
• Troubleshoot using Mark IV CCS software
• Maintenance and upgrade of fiber optic network of turnpike ITS equipment
• Certified advance MOT administrator
• Supervision of contractors performing preventive maintenance
• Scheduled all maintenance of ITS field devices
• Maintained locate records according to DOT standards
• Worked closely with local service providers: Bell South and Sprint
MASTEC NETWORKING SERVICES 4/04-11/04
Communications Technician
• Work with voice communication equipment in an Avaya environment (Definity G3r, Legend, Merlin Magix,
Partner systems).
• Install all network hardware such as Circuit packs, DSI packs, integrated CSU/DSC, with cross connects.
• Performed software translations, include installing all new voice communication systems.
• Coordinate adds, moves and reconfiguration of all voice, telecom and data communication locally and offsite,
work closely with organization support groups.
• Maintain, configure and upgrade telecom and voice mail systems.
JM FAMILY ENTERPRISES 9/97-3/04
PBX Engineer / Administrator – Avaya (Telecom Support)
• Worked with voice communication equipment in a very large Avaya Definite G3r PBX Environment.
• Provided communication support for over 1200 associates in a variety of functions such as installing. Voice
terminals, monitored equipment, for acceptable operation levels.
• Maintained 24hr support of PBX, Vectors, and Voice Mail System (Intuity Audix).
• Provided 1st level support for all Telecommunication projects.
• Installed all network hardware such as Circuit packs, DSI packs, integrated CSU/DSC.
• Performed software translations, as well as installing all new voice communication systems.
• Worked closely with organization support groups to coordinate adds, moves and reconfiguration of all voice,
telecom and data communication locally and offsite.
• Maintained and configured and upgraded telecom and voice mail systems.
• Coordinated all new construction and RFP’s (request for proposal) & awarded bids related to premise wiring
(CAT3 &5e) to include fiber.
• Worked closely with sub-contractors on construction time lines and budget progress an advised upper management
of project status. Contracts amounts varied from $2500.00 to 2,000, 000.00).
• Supervised and coordinated project from start to final walk through.
• Maintained all telecom and data closets (MDF’s, IDF’s) i.e. LAN cabinets, fiber racks and voice back plane, cross
connect field and wire management.
• Worked with closely with local service providers (Bell South & AT&T, Sprint) with new circuit installs (T-1’s,
1fb’s, alarm circuits, OPX Lines) to major and minor outages.
• Additional duties included installing hardware and software for end user services, including upgrades, PC
installation and network connectivity.

5. RESUME OF JOHN DALLAS
SENSORMATIC ELECTRONICS CORPORATION 9/94-9/97
MIS Technician
• Scheduled all additions, moves and changes within the AT&T G3i and North American Telecom SL-1
switches.
• Maintained all audix and intuity voice messaging systems.
• Installed all types of cabling needed to complete various off site installations (telephone, network, LAN cabling
via: level 3, 5, 5e, 6, 6a type cabling).
• Responsible for all duties associated with the Video Conferencing Network (Picture Tel).
• Supervised all out sourcing of major projects (i.e.: all new construction) from time of proposal to final walk
through.
• Installed all cabling, fiber connections within the designated MDF, IDF fro the corporate facility.
• Installed all premise wiring necessary for any telephone / network connection throughout the corporate location.
• Supervised installation of all interconnection cabling from various outside locations.
UNITED STATES ARMY 3/80-11/87
Communications Specialist
• Learned basics of wiring and cabling for all communications on field type training drills.
• Honorably discharged in 1987 with a rank of E-6 with a list of awards and recommendations.

6. RESUME OF JOHN DALLAS
SENSORMATIC ELECTRONICS CORPORATION 9/94-9/97
MIS Technician
• Scheduled all additions, moves and changes within the AT&T G3i and North American Telecom SL-1
switches.
• Maintained all audix and intuity voice messaging systems.
• Installed all types of cabling needed to complete various off site installations (telephone, network, LAN cabling
via: level 3, 5, 5e, 6, 6a type cabling).
• Responsible for all duties associated with the Video Conferencing Network (Picture Tel).
• Supervised all out sourcing of major projects (i.e.: all new construction) from time of proposal to final walk
through.
• Installed all cabling, fiber connections within the designated MDF, IDF fro the corporate facility.
• Installed all premise wiring necessary for any telephone / network connection throughout the corporate location.
• Supervised installation of all interconnection cabling from various outside locations.
UNITED STATES ARMY 3/80-11/87
Communications Specialist
• Learned basics of wiring and cabling for all communications on field type training drills.
• Honorably discharged in 1987 with a rank of E-6 with a list of awards and recommendations.