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Tourist Behavior

A presentation composed of student reports and the lectures about tourist behavior for the subject Tour Guiding Services for the students enrolled in the College of International Tourism and Hospitality Management of Lyceum of the Philippines Cavite Campus

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Tourist Behavior

  1. 1. Lesson No. 4 Tour Guiding Services 2nd Sem 2014-2015 LPU Cavite Campus
  2. 2. • Classify behavior of each type of tourists. • Match customer needs to each type of tour.
  3. 3. • The different behavior of each type of tourists. • How to lead different types of tour. • Serving style for different types of tourists.
  4. 4. 1.Satisfy their needs 2.Education 3.Relaxation 4.Companionship 5.Adventure
  5. 5. • Domestic tour: tourists are local residents on trips entirely inside the country • Outbound tour: tourists are local residents on trip outside the country • Inbound tour: tourists are non- residents on trips entirely inside the country
  6. 6. • GROUP TOURS A tour must be fair. A tour leader must praise a tour group’s behavior. A tour leader must exceed the client’s expectations. A tour leader must be firm when facing disruptive behavior. A tour leader must encourage client ‘Adulthood’. A tour leader must exercise leadership. A tour leader must be flexible
  7. 7. BUSINESS TOURS Sightseeing is tangential. More interested in a light overview rather than an in-depth tour.
  8. 8. • INCENTIVE TOURS • Incentive tourists are business people who have won trips by competing with their colleagues for sales goal. These people visit an area primarily for pleasure. The field of incentive travel is highly competitive and specialized, and most incentive tours are contracted through incentive houses, which have particularly high standards of service.
  9. 9. • SENIOR CITIZENS Younger senior citizens prefer some of the most active, adventure- oriented tours. Older senior citizens prefer more passive and leisure tours.
  10. 10. •FAMILIES Parents and infants or toddlers: the interpretations should be directed toward the adults, with consideration for their needs to care for their children. Children age four (4) and older: the guides should direct commentary and interact with them.