Tour guiding


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Tour guiding

  1. 1. Tour guiding
  2. 2. Transportatio n TourismConceptual Framework Attractions TOUR OPERATOR GOVERNMENT Accommodation and Food and Beverage Transportation Travel Agency
  3. 3. World Tourism Growth 1950, there are 25 million tourist arrivals around the world 2007 to 903 million in Forecasted by 2010 1 billion Forecasted by 2020 1.6 billion by 2020.
  4. 4. Why is Tourism Important? The World Bank 2005 estimates, 1.4 billion people are living in the poverty line. New threshold for extreme poverty using the 2005 prices is now pegged at $1.25. The multiplier effect is experienced on other industries like handicrafts, agriculture, fisheries and transport.
  5. 5. Nature of Tour Reception & Guiding First impression of tourists play a very important role Receiving tourists is just like receiving guests in your home Show the best without boasting or overdoing Guiding is not simply telling them “to your left, to your left”, there’s a lot more into it.
  6. 6. Tour Guide An individual, who, either as an employee or affiliate of a duly licensed travel & tour agency, GUIDE tourist, both foreign and domestic, for a fee, commission or any lawful form of remuneration.
  7. 7. Qualities of an effective Tour Guide Love of country Pleasing personality Must have a genuine interest in people Resourcefulness Trustworthy Tactfulness Good sense of leadership Good communication skills
  8. 8. Qualities of an effective Tour Guide Good health Punctual Responsible, sensible and dedicated Confident Good sense of humor Analytical mindset ( above-normal perception)
  9. 9. Tour Guide Must be Filipino citizen; At least 2nd year college; Pass the qualifying interview by DOT; Must undergo and pass a DOT- sponsored seminar; LGU – licensed; DOT – accredited
  10. 10. Kinds of Guides Free Lance – not permanently connected with any travel agency and paid per trip. Staff Guide – permanently connected with a travel agency, receives monthly salary Local guide – a person competent enough to guide in a certain locality or area.
  11. 11. Kinds of Guides Escort – person who accompanies a group of tourists from the point of origin to the destination, and back to the origin. Usually handles group’s check in and check out. Specialist – person who specializes in a certain field such as botany, architecture, etc. Linguist – person who speaks fluently two or more foreign languages.
  12. 12. Duties and Responsibilities Provide them information and explanations about the place honestly without prejudice; Ensure a factual presentation, make sure to distinguish the truth stories, legends, traditions; Act fairly and reasonably in all dealings with colleagues and co-workers; Always act with tact and diplomacy in dealing with the guests
  13. 13. Duties and Responsibilities Always report for duty healthy and positive Never take advantage of the ignorance of the tourists Never allow yourself to be used by unscrupulous organizations who want to take advantage of the tourists Use common sense and be honest by saying “ I don’t know,…I will check,..”
  14. 14. Duties and Responsibilities Ensure guest’s safety, warn them on:  Plants that might cause some allergies  Food and drinks that might not suit their digestive system  Elevation for those with vertigo and fear of height  Dogs that might bite  Presence of pickpockets in crowded areas
  15. 15. Duties and Responsibilities Protect the reputation of tourism by making every assignment a treat, with respect to the environment, wildlife, sights & monuments, local customs & traditions Act responsibly as representative of the country and the people
  16. 16. Communication Skills Language proficiency Avoid using highfalutin words, use simple, easy to understand words Try to get rid of regional accent Use synonyms to explain, to describe something Use non-verbal communication in a difficult thing or situation
  17. 17. Communication Skills Speak audibly, not too soft and not too loud Conduct your commentary in a relaxed, entertaining manner (they came here to enjoy, remember)
  18. 18. Guiding Techniques Be prepared, study the destination Plan your spiel or commentary, it should be structured Have an update on the local and global news and environmental issues Intercede when necessary in the interaction with the guest and the locals Be aware on the basic human behavior and attitudes
  19. 19. Guiding Techniques Be ready for pertinent and impertinent questions In cases of having more than one guide, find some time to sit down, discuss to synchronize information & learn from each other Never tell your personal life at first meeting
  20. 20. Guiding Techniques Never sell anything at first meeting unless they ask Be punctual at all times. Be there at least one hour before the tour starts Learn map reading Learn how to say NO to indecent proposals Always make a head count before, during and after the tour, especially on stops
  21. 21. Guiding Techniques Be practical when making judgment, think if the benefit of the majority Be a good decision maker Learn basic first aid
  22. 22. Pre – tour Study your tour assignment Be aware of the composition of the group Review itinerary Be reminded of cash advances, vouchers needed Know your vehicle to be used, plate number and name of driver or coordinator.
  23. 23. On Tour Be punctual Make sure you have complete name of guests, cash advances and tour vouchers Check your transport amenities Meet and greet the group Discuss itinerary and check other concerns
  24. 24. On Tour Deliver commentaries Announce inclusions of the tour and what to expect End your day/tour by thanking the guests Announce the next day’s itinerary/program and give instructions
  25. 25. Post Tour Gather all collected vouchers Prepare tour guide’s report Submit tour report to immediately after the tour Accomplish financial report with receipts, vouchers and other assignments Liquidate ( if necessary)
  26. 26. Steps on how to make a commentary Begin with a smile, greeting and introduction Brief the guests about the tour for the day Review the inclusions and exclusions of the tour Give the distance and traveling time of the destination
  27. 27. Steps on how to make a commentary What to expect from the tour Give necessary precautions Do not miss to point important landmarks along the way Announce comfort stops Always do the head count
  28. 28. Steps on how to make a commentary Start with a greeting or introduction Information should be delivered in a manner that would interest the guests Sense of humor should be part of the delivery of information Remember, commentaries help people understand and appreciate what they actually see
  29. 29. Steps on how to make a commentary Use synonyms, example in explaining something When mentioning a name, repeat it or spell it Maintain silence, if the need arises Listen carefully to questions and other concerns Never argue with the guests End your tour always by thanking the guests