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Tour GuidingTour Guiding
TechniquesTechniques
Content and MethodologyContent and Methodology
TouristsTourists
 People who leave their homes to temporarilyPeople who leave their homes to temporarily
visit a placevis...
Basic factors for aBasic factors for a
successful touristsuccessful tourist
destinationdestination
 Attractions which can...
Characteristics ofCharacteristics of
TourismTourism
 Product is not brought to the consumer;Product is not brought to the...
Nature of TourNature of Tour
Reception & GuidingReception & Guiding
 First impression of tourists play a veryFirst impres...
Duties andDuties and
ResponsibilitiesResponsibilities
 Provide them information and explanationsProvide them information ...
 Always report for duty healthy and positiveAlways report for duty healthy and positive
 Never take advantage of the ign...
 Ensure guest’s safety, warn them on:Ensure guest’s safety, warn them on:
 Plants that might cause some allergiesPlants ...
 Protect the reputation of tourism byProtect the reputation of tourism by
making every assignment a treat, withmaking eve...
Communication SkillsCommunication Skills
 Language proficiencyLanguage proficiency
 Avoid using highfalutin words, useAv...
 Speak audibly, not too soft and not tooSpeak audibly, not too soft and not too
loudloud
 Conduct your commentary in a r...
Guiding TechniquesGuiding Techniques
 Be prepared, study the destinationBe prepared, study the destination
 Plan your sp...
 Do not research to back up your factsDo not research to back up your facts
 Be ready for pertinent and impertinentBe re...
 Never sell anything at first meetingNever sell anything at first meeting
unless they askunless they ask
 Be punctual at...
 Always make a head count before,Always make a head count before,
during and after the tour, especially onduring and afte...
Qualities of anQualities of an
effective Tour Guideeffective Tour Guide
 Love of countryLove of country
 People-lovingPe...
 Self- confidenceSelf- confidence
 Sense of humorSense of humor
 EnthusiasmEnthusiasm
 Fairness in treatmentFairness i...
Steps on how to makeSteps on how to make
a commentarya commentary
 Begin with a smile, greeting andBegin with a smile, gr...
 What to expect from the tourWhat to expect from the tour
 Give necessary precautionsGive necessary precautions
 Do not...
Tips for an effectiveTips for an effective
tour commentarytour commentary
 Start with a greeting or introductionStart wit...
 Face the group, not a fewFace the group, not a few
 Speak slowly and clearlySpeak slowly and clearly
 Voice should be ...
 Use synonyms, example in explainingUse synonyms, example in explaining
somethingsomething
 When mentioning a name, repe...
MethodologyMethodology
 Discuss the Tour guide PersonalityDiscuss the Tour guide Personality
 Kinds of tour guidesKinds ...
 Research SkillsResearch Skills
 Domestic tourismDomestic tourism
 Natural and man-made attractionsNatural and man-made...
 Communication SkillsCommunication Skills
 ReadingReading
 Thinking and writingThinking and writing
 Delivery of comme...
 Mock tourMock tour
 Inside the classroomInside the classroom
 Individual commentary-makingIndividual commentary-making...
 Actual tour to a destinationActual tour to a destination
 Observation from a licensed, professionalObservation from a l...
 Tour to a destination with a prepared,Tour to a destination with a prepared,
memorized spiel or commentary on a chosenme...
THE ENDTHE END
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Tour Guiding Technique

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Content and Methodology

Published in: Travel

Tour Guiding Technique

  1. 1. Tour GuidingTour Guiding TechniquesTechniques Content and MethodologyContent and Methodology
  2. 2. TouristsTourists  People who leave their homes to temporarilyPeople who leave their homes to temporarily visit a placevisit a place  They should be spending and not earningThey should be spending and not earning money from the place they visitmoney from the place they visit  Reasons can be pleasure, meetings orReasons can be pleasure, meetings or seminarsseminars  With the intention of learning something aboutWith the intention of learning something about the place like its history, people, culturethe place like its history, people, culture
  3. 3. Basic factors for aBasic factors for a successful touristsuccessful tourist destinationdestination  Attractions which can be site itself or anAttractions which can be site itself or an eventevent  Amenities or facilities likeAmenities or facilities like accommodation, food, local,accommodation, food, local, transportation, communication andtransportation, communication and entertainment at the siteentertainment at the site  AccessibilityAccessibility  Peace and orderPeace and order
  4. 4. Characteristics ofCharacteristics of TourismTourism  Product is not brought to the consumer;Product is not brought to the consumer;  The tourism product is not used up, it doesn’tThe tourism product is not used up, it doesn’t exhaust the country’s natural resources;exhaust the country’s natural resources;  People-oriented;People-oriented;  Labor-intensive;Labor-intensive;  Multi-dimensional;Multi-dimensional;  Seasonal;Seasonal;  Dynamic;Dynamic;  Characterized by the changing ideas of itsCharacterized by the changing ideas of its customers.customers.
  5. 5. Nature of TourNature of Tour Reception & GuidingReception & Guiding  First impression of tourists play a veryFirst impression of tourists play a very important roleimportant role  Receiving tourists is just like receivingReceiving tourists is just like receiving guests in your homeguests in your home  Show the best without boasting orShow the best without boasting or overdoingoverdoing  Guiding is not simply telling them “to yourGuiding is not simply telling them “to your left, to your left”, there’s a lot more into it.left, to your left”, there’s a lot more into it.
  6. 6. Duties andDuties and ResponsibilitiesResponsibilities  Provide them information and explanationsProvide them information and explanations about the place honestly without prejudice;about the place honestly without prejudice;  Ensure a factual presentation, make sure toEnsure a factual presentation, make sure to distinguish the truth stories, legends, traditions;distinguish the truth stories, legends, traditions;  Act fairly and reasonably in all dealings withAct fairly and reasonably in all dealings with colleagues and co-workers;colleagues and co-workers;  Always act with tact and diplomacy in dealingAlways act with tact and diplomacy in dealing with the guestswith the guests
  7. 7.  Always report for duty healthy and positiveAlways report for duty healthy and positive  Never take advantage of the ignorance of theNever take advantage of the ignorance of the touriststourists  Never allow yourself to be used byNever allow yourself to be used by unscrupulous organizations who want to takeunscrupulous organizations who want to take advantage of the touristsadvantage of the tourists  Use common sense and be honest by saying “Use common sense and be honest by saying “ I don’t know,…I will check,..”I don’t know,…I will check,..”
  8. 8.  Ensure guest’s safety, warn them on:Ensure guest’s safety, warn them on:  Plants that might cause some allergiesPlants that might cause some allergies  Food and drinks that might not suit theirFood and drinks that might not suit their digestive systemdigestive system  Elevation for those with vertigo and fear ofElevation for those with vertigo and fear of heightheight  Dogs that might biteDogs that might bite  Presence of pickpockets in crowded areasPresence of pickpockets in crowded areas
  9. 9.  Protect the reputation of tourism byProtect the reputation of tourism by making every assignment a treat, withmaking every assignment a treat, with respect to the environment, wildlife,respect to the environment, wildlife, sights & monuments, local customs &sights & monuments, local customs & traditionstraditions  Act responsibly as representative of theAct responsibly as representative of the country and the peoplecountry and the people
  10. 10. Communication SkillsCommunication Skills  Language proficiencyLanguage proficiency  Avoid using highfalutin words, useAvoid using highfalutin words, use simple, easy to understand wordssimple, easy to understand words  Try to get rid of regional accentTry to get rid of regional accent  Use synonyms to explain, to describeUse synonyms to explain, to describe somethingsomething  Use non-verbal communication in aUse non-verbal communication in a difficult thing or situationdifficult thing or situation
  11. 11.  Speak audibly, not too soft and not tooSpeak audibly, not too soft and not too loudloud  Conduct your commentary in a relaxed,Conduct your commentary in a relaxed, entertaining manner (they came here toentertaining manner (they came here to enjoy, remember)enjoy, remember)
  12. 12. Guiding TechniquesGuiding Techniques  Be prepared, study the destinationBe prepared, study the destination  Plan your spiel or commentary, it should bePlan your spiel or commentary, it should be structuredstructured  Have an update on the local and global newsHave an update on the local and global news and environmental issuesand environmental issues  Intercede when necessary in the interactionIntercede when necessary in the interaction with the guest and the localswith the guest and the locals  Be aware on the basic human behavior andBe aware on the basic human behavior and attitudesattitudes
  13. 13.  Do not research to back up your factsDo not research to back up your facts  Be ready for pertinent and impertinentBe ready for pertinent and impertinent questionsquestions  In cases of having more than one guide, findIn cases of having more than one guide, find some time to sit down, discuss to synchronizesome time to sit down, discuss to synchronize information & learn from each otherinformation & learn from each other  Never tell your personal life at first meetingNever tell your personal life at first meeting
  14. 14.  Never sell anything at first meetingNever sell anything at first meeting unless they askunless they ask  Be punctual at all times. Be there at leastBe punctual at all times. Be there at least one hour before the tour startsone hour before the tour starts  Learn map readingLearn map reading  Learn how to say NO to indecentLearn how to say NO to indecent proposalsproposals
  15. 15.  Always make a head count before,Always make a head count before, during and after the tour, especially onduring and after the tour, especially on stopsstops  Be practical when making judgment,Be practical when making judgment, think if the benefit of the majoritythink if the benefit of the majority  Be a good decision makerBe a good decision maker  Learn basic first aidLearn basic first aid
  16. 16. Qualities of anQualities of an effective Tour Guideeffective Tour Guide  Love of countryLove of country  People-lovingPeople-loving  Open-mindednessOpen-mindedness  TactfulnessTactfulness  PunctualityPunctuality  Proper decorumProper decorum  HonestyHonesty  resourcefulnessresourcefulness
  17. 17.  Self- confidenceSelf- confidence  Sense of humorSense of humor  EnthusiasmEnthusiasm  Fairness in treatmentFairness in treatment  Good healthGood health  Good communicatorGood communicator  PatiencePatience  ReasonableReasonable  AssertivenessAssertiveness  Humble and politeHumble and polite
  18. 18. Steps on how to makeSteps on how to make a commentarya commentary  Begin with a smile, greeting andBegin with a smile, greeting and introductionintroduction  Brief the guests about the tour for theBrief the guests about the tour for the dayday  Review the inclusions and exclusions ofReview the inclusions and exclusions of the tourthe tour  Give the distance and traveling time ofGive the distance and traveling time of the destinationthe destination
  19. 19.  What to expect from the tourWhat to expect from the tour  Give necessary precautionsGive necessary precautions  Do not miss to point important landmarksDo not miss to point important landmarks along the wayalong the way  Announce comfort stopsAnnounce comfort stops  Always do the head countAlways do the head count
  20. 20. Tips for an effectiveTips for an effective tour commentarytour commentary  Start with a greeting or introductionStart with a greeting or introduction  Information should be delivered in aInformation should be delivered in a manner that would interest the guestsmanner that would interest the guests  Sense of humor should be part of theSense of humor should be part of the delivery of informationdelivery of information  Remember, commentaries help peopleRemember, commentaries help people understand and appreciate what theyunderstand and appreciate what they actually seeactually see
  21. 21.  Face the group, not a fewFace the group, not a few  Speak slowly and clearlySpeak slowly and clearly  Voice should be audibleVoice should be audible  Practice eye contactPractice eye contact  Prepare yourself for questions to bePrepare yourself for questions to be askedasked  Take control of your breathing andTake control of your breathing and emphasize important wordsemphasize important words
  22. 22.  Use synonyms, example in explainingUse synonyms, example in explaining somethingsomething  When mentioning a name, repeat it or spell itWhen mentioning a name, repeat it or spell it  Maintain silence, if the need arisesMaintain silence, if the need arises  Listen carefully to questions and otherListen carefully to questions and other concernsconcerns  Never argue with the guestsNever argue with the guests  End your tour always by thanking the guestsEnd your tour always by thanking the guests
  23. 23. MethodologyMethodology  Discuss the Tour guide PersonalityDiscuss the Tour guide Personality  Kinds of tour guidesKinds of tour guides  Types of tour guidesTypes of tour guides  Scope and responsibilitiesScope and responsibilities  Rewards of the professionRewards of the profession
  24. 24.  Research SkillsResearch Skills  Domestic tourismDomestic tourism  Natural and man-made attractionsNatural and man-made attractions  Historical sitesHistorical sites  Events, fiestasEvents, fiestas  National, local and regional boundariesNational, local and regional boundaries  Geography and topographyGeography and topography
  25. 25.  Communication SkillsCommunication Skills  ReadingReading  Thinking and writingThinking and writing  Delivery of commentaryDelivery of commentary  Verbal and non- verbalVerbal and non- verbal
  26. 26.  Mock tourMock tour  Inside the classroomInside the classroom  Individual commentary-makingIndividual commentary-making  Delivery of commentaryDelivery of commentary
  27. 27.  Actual tour to a destinationActual tour to a destination  Observation from a licensed, professionalObservation from a licensed, professional tour guide how to conduct a tourtour guide how to conduct a tour  Critiquing based on tour guiding principlesCritiquing based on tour guiding principles and techniquesand techniques
  28. 28.  Tour to a destination with a prepared,Tour to a destination with a prepared, memorized spiel or commentary on a chosenmemorized spiel or commentary on a chosen tourist attraction ( on the bus)tourist attraction ( on the bus)  Invite resource speaker, tour guide forInvite resource speaker, tour guide for additional hands-on lecture/presentationadditional hands-on lecture/presentation  Mock and actual tour is required to completeMock and actual tour is required to complete the competencies of a tour guidethe competencies of a tour guide
  29. 29. THE ENDTHE END

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