1. Curriculum Vitae
CAROLE MENZIES Address:
10 Cookridge Drive
Leeds LS16 7LT
Tel. 0113 2256607
Mob.07710621862
E. carolehmenzies@hotmail.co.uk
Personal Profile
A highly experienced training professional with a proven track record in providing an end to end
learning and development service in a fast paced business environment. A vibrant and energetic
communicator with the ability to influence, inspire and motivate at all levels.
Key Skills
• Proficient in analysing training needs on an individual, occupational and organisational level
• Ability to research and design engaging learning applications.
• Excellent training delivery skills
• Experience of designing and delivering training in a vast range of subjects including
performance management, safeguarding, health and safety, train the trainer, presentation
skills and many more
• First class written and verbal communication skills
• Ability to meet deadlines for multiple simultaneous projects, and work well under pressure.
• Strong project management skills
• Generalist HR knowledge and experience.
• Excellent advisor/coach at all levels providing confidential one-to-one advice and support.
• Experience of managing a team
• MBTI practitioner (Myers Briggs Type Indicator Step 1 and 2)
• Highly proficient in a variety of PC packages including Microsoft Office (Outlook, Excel,
PowerPoint, and Word)
Career Summary
August 2009 – current
Scope
Learning and Development Specialist
Providing a comprehensive learning and development service within the Retail Divisi of a national
Disability Organisation of 600 staff and 5000 volunteers.
Key responsibilities include:
• Strategy: Ensure that learning and development activity in in line with current and future
organisational and departmental business needs and the development needs of the workforce
• Needs analysis: Using a variety of methods to establish Departmental, business, team and
individual needs
• Design: Responsible for the design and delivery of learning programmes from junior
managers through to Senior Leadership team in a wide range of subjects
• Training/coaching: Deliver first class innovative and engaging training and coaching using a
wide range of methods
• Communication: Provide advice and guidance all aspects of communication in the
department ensure messages achieve their objectives
• Advice: Provide advice to managers at all levels on all learning and development matters
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2. Curriculum Vitae
• Administration: Design and produce all required training materials, workbooks, hand-outs
and slide presentations
• Events and projects: Plan and organise multiple projects, team development events and the
annual Retail Conference for 300 delegates from the wider organisation including CEO.
Design and deliver motivation engaging and inspiring sessions at Retail events and coach and
develop managers to participate
August 1994 – June 2009
Help the Aged
Learning and Development Advisor
Provided a comprehensive learning and development service to the Retail Division of a national
Charity.
Key responsibilities included:
• Training: designed, developed, delivered and evaluated training programmes ensuring
best practice in one-to-one and group training situations. Examples include, selling, health
and safety, customer service, communication and people management.
• Development and advice: consultant to General Manager provided constructive feedback
to line managers on learning and development and transfer of learning
• Communication: Assist senior and middle managers with internal communication to 600
staff and 4000 volunteers. Write and update manuals and instructions
• Problem solving: Work with managers at all levels to identify causes of performance
problems and recommend solutions
• Administration: designed and prepared training materials, workbooks, reports, training
records to deadlines and analysed attendance reports, etc as required
• Cost control: managed and controlled training costs and budgets
• Presentations: designed and delivered exciting and engaging presentations
• Planning: identified, planned and organised training requirements in order to meet the
needs of the business
1991 - 1994
J. Sainsbury PLC
Customer Services Manager
To ensure the efficient operation of the customer service department of a large food retail store.
Key responsibilities include:
 People: daily management of a team of employees and supervisors ensuring work
standards within company guidelines. Identifying training needs and planning solutions.
 Customer service: maintaining a high level of service within the whole department
including ensuring speed and efficiency at till points and resolving all customer queries and
questions
 Planning and organising: Ensure adequate resources in place to deliver service levels
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3. Curriculum Vitae
1989 – 1992
Store Training Officer
To deliver employee training and contribute the operation of the HR department with a large food
retail store.
Key responsibilities include:
 Delivery of induction training.
 Delivery of store training: Till, customer service etc.
 Development and improvement of training.
Training
CIPD Certificate in Training Practice, Myers Briggs Practitioner, Transactional Analysis
TA101,Training Design, One to One and Group Training, Advanced Presentation Skills, Creative
Training Delivery, Coaching, Employment Law, Health & Safety at Work, Project Management and
Performance Management, Team Building, Recruitment and Selection, Creative Thinking,
Managing Change, Dignity at Work, Assertive Communication and many more.
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