1. SHIRLEY MORLAND
4 Pippits Row, Beechwood, Runcorn, Cheshire WA7 3HP
Mobile: 07949563837
Email:shirley.morland@hotmail.co.uk
PERSONAL PROFILE
A highly driven, dynamic and motivated guidance professional with over 15 years experience dealing with a
wide range of service users, providers and partners in a variety of sectors. A confident, engaging and effective
communicator with well developed interpersonal and leadership skills. Accustomed to performing a wide array
of tasks under pressurised conditions and responsible for exceeding targets and deadlines. A champion of best
practice who is passionate about delivering the highest level of advice, guidance, support and development.
Proven track record in exceeding key performance indicators, resolving complicated issues, adhering to strict
procedures and delivering results.
KEY SKILLS
• Excellent communication and interpersonal skills with a strong ability to empathise, negotiate,
encourage and motivate
• A strong team player - able to lead, build and positively influence team morale
• Exceptional organisation and facilitation skills with great ability to prioritise and to meet deadlines for
multiple simultaneous projects
• Accomplished networking skills – with a natural aptitude to convert business opportunities and exceed
outcomes necessary to obtain maximum funding
• Strong IT skills and proficient in most Microsoft Office packages
CAREER HISTORY
2012 – Present
Position: Senior Skills & Employment Advisor (Families) Employer:
Reed in Partnership
• Responsible for providing advice and guidance to a diverse range of individuals, with Halton Families,
aimed at identifying and alleviating a wide variety of barriers with the aim achieving sustainable
employment
• Successfully perform a wide range of barrier diagnostics using developmental tools (progressing people
via in depth needs analysis) and addressing issues holistically; housing, health, parenting, debt &
finance, skills & training and social inclusion
• Support people through a range of interventions and signpost to specialist support agencies
• Develop employability solutions including; performing better off calculations, assisting with job search,
interview techniques, confidence building and goal setting, based on both company objectives and
individual needs, designed to meet best practice and contractual requirements
• Successfully network with and develop strong links with providers, stakeholders; including housing
associations JobCentre Plus, Local Authorities and local employers
• Responsible for own Continual Professional Development, including sharing of best practice, keeping
up to date with local labour market knowledge, employment legislation and government initiatives
• Consistently ensure compliance to all DWP legislation and adhere to all company policies and
procedures, including Health & Safety, Inclusion, Diversity and Safeguarding policies

2. 2012
Position: In Work Support Advisor
Employer: Reed in Partnership
• Conducted quality checks with employers to verify job outcomes
• Offered a professional support advice line and built rapport with both members and employers
• Advised and supported employed members whilst in work to achieve sustainability, including motivating
and providing solutions to address any barriers preventing employment retention
• Consistently exceeded set targets and supported other team members to exceed their own targets
• Organised, prioritised and managed a caseload in accordance with company procedures
2011 – 2012
Position: Employment Consultant ( Work Programme)
Employer: Cheshire Training
• Responsible for identifying customer needs and managing the customer journey - providing a
structured action plan in order to create sustainable work
• Supported customers with job focused activities and provided continued support, regular reviews and
mentoring throughout the period
• Successfully facilitated referrals to the necessary organisations to support the client
• Networked with local employers and built relationships to support clients in their job requirements
2009 - 2011
Position: Mentoring Co-ordinator
Employer: Armstrong Learning
Duties listed as before. Additional duties included;
• Training delivery and group presentations
• Supervising, training and supporting new and junior staff
2004 - 2009
Position: Employment Coach Employer:
Halton Borough Council
Duties listed as before.
RELEVANT QUALIFICATIONS AND TRAINING
Qualifications
• NVQ Level 3 in Advice & Guidance
• PTLLS Level 4
• ERS (Employment Related Services) Level 3
Relevant Training
Caseload Management ● Communication Skills ● Assertiveness Training ● Time Management ● Conflict
Management ● Equality and Diversity ● Employability Skills ● Presentation Skills ● Stress Management ● Mental
Health Awareness ● Building Disability Confidence ● Dugs / Alcohol Awareness ● Deaf Awareness ● Working
with Ex-Offenders ● Handling Difficult Clients ● Safeguarding ● Health & Safety
HOBBIES AND INTERESTS

3. I like to keep active and enjoy walking. I also enjoy travelling, listening to music and cookery. To relax I love to
spend time with my family and friends.
EXCELLENT REFERENCES ARE AVAILABLE UPON REQUEST