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Vivien Greenlees
Address: 31 Waveney Avenue, Belfast BT15 4FR
Telephone (home): 02890774140
Email: viviengreenlees@btinternet.com
Professional profile
A highly motivated Deputy Head of School, MBA graduate and qualified CMI Chartered Manager with extensive
experience in designing and delivering learning solutions in business, management and computing. An
experienced and enthusiastic Senior Lecturer with knowledge of accelerated learning techniques and wide
experience lecturing across many academic areas, including Communication, Organisation Behaviour, Strategic
Planning, Management Development and Sales Management. Before working in Higher Education spent ten
years managing in the private distribution industry. Excellent communication skills and a sociable nature enable
strong relationships and highly effective engagement with colleagues, students and clients across all levels. A
quick learner and highly creative, while also has the ability to perform more linear activities, such as analysing
budgets and spreadsheets. Skilled in coaching and management and enjoys encouraging others to reach their
creative potential and managing them through the change process. Strongly committed to designing learning and
development strategies that can maximise the engagement of the workplace across all levels.
Objective
Currently looking for a challenging new role in education, coaching or consultancy which will make use of
extensive skills and experience in facilitiating teaching and training, while giving opportunities for further
professional development. Keen to join an organisation which reflects strong personal values of autonomy,
authenticity and altruism.
Career summary
2000 - Present DEPUTY HEAD OF SCHOOL, BUSINESS AND COMPUTING
Northern Regional College, Newtownabbey, Co Antrim
 Designing and delivering innovative learning solutions to corporate clients ranging from level 2 to level 7,
including Nortel, Police Authority, RAF and Larne Council, Bryson House, Equiniti and the Prison Service
 Designing and delivering CMI level 7 qualifications in Strategic Leadership, Foundation degree in Retailing,
Foundation degree in Leadership and Management and an Internship programme for equinity
 Delivering the management of change module (UUJ final year Hons BA Business Studies), Level 5 Health
Practice Managers course, ILM level 5 Management course
 Managing section staff, including recruitment, induction, mentoring and appraisals
 Timetabling and staffing of all business and management courses on the Newtownabbey Campus
 Daily management of section, including cover arrangements for absent colleagues, dealing with student
issues and fulfilling campus management responsibilities
 Business Development Activities including negotiating with corporate clients to provide learning solutions for
their business needs
 Managing project team to provide models of support for small to medium enterprises and to design job roles
for learning support activities within the Institute
 Development of suite of new qualifications for Business department including IQA Diploma, and new ILM
qualifications
 Management of a range of accredited programmes (ILM, CMI, IQA)
Key achievements:
 Continued a focus on higher level management qualifications, including Foundation degree, HNC level 4 in
Business Admin, and CMI Level 7 Leadership and Management DEL funded programmes
 Networked and benchmarked with private industry with a view to achieving best practice, including working
with Equniti and Ikea
 Set up the Intern management programme with Equinit
 Completed and achieved the CMI chartered management process
 Completed the design of a module for the fully interactive FD LAM (serc)
 Created an exercise in succession planning for Business Studies staff
1988 - 2000 LECTURER, BUSINESS AND MANAGEMENT
EAIFHE, Newtownabbey, Co Antrim
 Lecturing on a wide variety of business and management topics, including Communication, Organisation
Behaviour, Strategic Planning, Management Development and Sales Management

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 Designing and customising the delivery of training to corporate clients, including a Customer Care programme
to RAF medical staff, and training German placement students in strategic marketing
 Design and production of learning materials for small business owners
Training design and delivery
Courses for External Clients:
‘Marketing for SME owner/managers’ Carrickfergus Council
‘Working with SME owner managers’ FE Colleges
‘Customer service’ RAF Medical Centre
‘Emotional Intelligence’ Overseas client
Internal Staff Development Programme:
‘Accelerated learning training’
‘Retention training’
‘Coaching and mentoring SME owner managers’
‘Motivating the generations in college and in the workplace’
‘Coaching and mentoring skills for staff and managers in NRC’
Education and qualifications
Chartered Manager Leadership and management CMI, 2013
Course E-Tutoring Course University of Ulster, 2011
Award Professional Facilitator Award ILM, 2004
Awards Assessor Awards D32/33 TDLB, 1994
Cert IPD Certificate, Institute of Personnel and
Development
University of Ulster, 1993
Ad Dip Ed Further and Higher Education University of Ulster at Jordanstown, 1990
MBA Business Administration University of Ulster at Jordanstown, 1987
BA Hons Business University of Ulster at Jordanstown, 1983
2 A Levels Biology and Chemistry 1976
9 O Levels Including English and Mathematics 1974
Training and development
 21st Century Leaders Workshop  HE Quality Code Update
 Preparation for Eti Monitoring Visit  Performance Reviews that Motivate
 Management of the POW  How to Build Team Collaboration in Today's Workplace
 Recruitment and Selection Refresher Training  Lesson Observations
 Management Conference  Curriculum Managers Briefing
 CHEP Annual Conference: Student
Engagement
 Moodle Development - NA Business & Admin Staff
 Equality and Diversity Online Training  CHEP Assessment and Feedback for Learning
Conference
 The Management & Leadership Conference  Association for Coaching - "The Mindful Coach"
Masterclass
Key I.T. skills
Microsoft Office (including Word, Excel and PowerPoint), Celcat
Personal details
Interests include: Cinema, Cookery, Medieval re-enactment, Gardening
Other: Driver; full clean licence
References are available on request