CV

1. …Continued…
Jaime Pujals Teacher
jaimepujals@yahoo.com +34 655 966 059  Valencia, Spain
Student-focused teaching professional with extensive experience as an English Teacher and Professor. An energetic,
ambitious and enthusiastic educator with exceptional English language knowledge and classroom management
abilities, providing conducive learning environments for growth. Hands on experience in planning, preparing and
delivering lessons to a wide range of students. Documented success in preparing and setting tests and examinations
accordingto language and literature curricula and competent at teaching students with a range of learning difficulties.
A Bachelor of Science in Hospitality Management completed 18 months TESOL Certification and obtained fluency in
the Spanish language. Areas of Expertise include:
Lesson Planning Behaviour Management Student Evaluation
Instructional Activities Disciplinary Procedure Resource Development
Curriculum Development Lesson Enhancement Interactive Learning
Professional Experience
LAUREATE VOCATIONAL TOURISM & HOSPITALITY COLLEGE OF EXCELLENCE  Kingdom of Saudi Arabia  2014 –
2016
HOSPITALITY & ENGLISH PROFESSOR
Taught event management, food and beverage operations, tourism and hospitality to vocational students, providing
stimulating and creative lessons for advanced learning. Provided real life skills training coupled with critical thinking
and reasoning skills to help them transition to employment.
Key Accomplishments:
 Helped students improve their listening, speaking, reading and writing skills through individual one on one
coaching and group sessions.
 Collaborated with partnersand sponsors effectively to enhancethe quality of teaching and learning in English.
 Utilised effective target system settings for all students to achieve their academic and vocational learning.
 Delivered a variety of lessons, which stimulated learning according to individual learning styles and abilities.
 Mentored students and prepared them for the Cambridge and PET examinations.
UNIVERSITY OF HAIL  Kingdom of Saudi Arabia  2009 - 2014
ENGLISH TEACHER
Taught English in preparation for university acceptance, delivered curricula to students and exercised audio-visual
techniques to reinforce learning. Spearheaded the committee for an innovative workshop to improve the professional
development of the faculty.
Key Accomplishments:
 Nurtured the confidence and character of the students to achieve their goals, providing support and
reassurance.
 Taught conversational English and engaged in student care, academic counselling and school administration.
BANK OF AMERICA  High Point, NC  2008 – 2009
TEAM MANAGER
Led a team of new hire associates and provided quality improvements and employee satisfaction through robust
management strategies and by providing constructive feedback.
Key Accomplishments:
 Supported day-to-day management, relationships and communications with the aligned business partners at
various level of the organisation.

2. Jaime Pujals
Page Two of Two
 Conducted risk-based assessments to determine the areas of focus for internal controls and compliance with
regulatory standards.
 Developed strategies to ensure achievement of sales goals, and monitored the performance and behaviour
of the team, providing regular feedback and appraisals.
 Involved with the quality performance of the team, resolved conflicts within the workplace and completed
administration task.
FIRST POINT COLLECTION RESOURCES  Greensboro  2007 – 2008
COLLECTION SUPERVISOR AND NEW HIRE TRAINER
Managed and trained new hire collection representatives to meet their performance quotas while ensuring fair debt
collection behaviours. Drive change and provide expert coaching and mentoring in exceptional customer service and
satisfaction.
Key Accomplishments:
 Prepared daily evaluations of collector’s performance and trained new employees on company’s policy and
procedures.
 Customised collection system, which provided documenting, scheduling, tracking and billing for both clients
and debtor contract.
 Processed all charge off accounts and followed up with legal advisors.
 Developed and implemented policies and procedures for increased efficiency and productivity, and aligned
business strategy with attainment of company goals.
 Increased performance of the team through motivational techniques and employee engagement planning,
providing support and feedback.
Additional experience at Resort Communications International as Corporate Trainer, Wildcard Systems as Contact
Center Manager.
Education & Training
Bachelor of Science in Hospitality Management
JOHNSON & WALES UNIVERSITY
Associate of Science in Hotel / Restaurant Management
JOHNSON & WALES UNIVERSITY
TESOL Certification and obtained fluency in the Spanish language
SAINT LOUIS UNIVERSITY