1. Candace A. Miller
1718 Tannehill Dr. Houston TX 77008
(713) 806-9266 cmsedmak@yahoo.com
Executive Summary
Results-driven and multi-faceted Human Resources and Learning and Organization Development
professional with a passion for developing people and organizations through progressive HR and Learning
administration, technology and organizational development initiatives. Recognized for building, managing,
integrating, and partnering the Human Resources and Learning and Development functions at all levels of
an organization.
Solid background of progressively responsible human resources, employee learning and development,
technical training and management experience including over 18 years of diversified training, development,
coaching, and internal/external client relations, with 16-plus years of facilitator/instructor platform time and
over 10 years HR training, technology and generalist duties combined.
Core competencies include:
• HR/Leadership Learning Solutions Program Management
• Talent Management and Performance Development Initiatives
• HR/Learning Technology Implementation and Maintenance
• Employee Relations and Management Coaching
• Curriculum Design, Development and Implementation
• High Performing Talent Acquisition and On-boarding
• Performance Management and Disciplinary Measures
• Policy and Procedure Development, Delivery and Enforcement
• Employment and Labor Legal Compliance
Experience
• Training & Development Specialist- Harris County Appraisal District - 3/2008-5/2014
Responsible for HR Generalist Duties and all leadership learning, diversity programs and legal
compliance and safety learning solutions for 800 employees. Pioneered performance management
programs such as new performance evaluation, talent management and succession planning initiatives
to drive progressive organizational change. Implemented, configured, tested, trained and maintained
new HRM/LMS software (Halogen Talent Management Suite) Designed library of core and job specific
competencies for all job descriptions and performance evaluations. HR Generalist functions including
employee relations, recruiting, backgrounds, interviewing, new hire orientation and on-boarding, daily
performance management and disciplinary measures, HRIS/HRMS maintenance. Developed and
implemented the Career Development Program and Career Path Guidebook. Developed, delivered and
enforced policy and procedure/Employee Handbook, new compliant HR processes as well as all HR
and targeted skill curricula and manuals, Employment and Labor Legal Compliance
(EEOC/ADAAA/Title VI). Partnered closely with Educational Coordinator on mandatory state
credentialing in-house educational program and with payroll, compensation and benefits administration
to implement, train and support new programs and organizational goals. Secondary manager HR staff
of 6 employees and HR liaison to 175 contract staff.
• HR Training Consultant – Trainscend Learning Solutions/Independent Contractor, 6/2006-1/2008
Developed customized programs and delivered various leadership and professional development
programs for a wide variety of mid-to-large corporations such as DELL across the US, in partnership
with Baker Communications. Performed organizational needs assessments, developed customized

2. Candace Miller Resume
Page 2
solutions, facilitated workshops and evaluated training effectiveness and organizational impact for local
Houston businesses such as Aegis Mortgage Corporation and ROI Staffing. Facilitated DDI and
Achieve Global programs for Houston Community College.
• Training Specialist - Aegis Mortgage Corporation, 05/2005- 2/2006
Developed and delivered sales and service curriculum that increased customer satisfaction, increased
net sales, service efficiency, and brand loyalty while simultaneously decreasing average customer
handle time and contributed to profitable and sustainable growth. Implemented metrics to continually
evaluate overall learning effectiveness. Delivered hundreds of dynamic presentations addressing large
groups (600+), one-on-one, and small groups. Experienced with multi-media, classroom, and web-
based instruction techniques and technologies.
• Training Consultant Sales/HR - Verizon Wireless, 08/2000 – 04/2005
Trained, supervised, coached, and developed over 3,000 employees in HR topics such as diversity,
workplace harassment, leadership, performance management, legal compliance as well as consultative
sales, B2B sales and sales management techniques. Partnered with all departments, sales channels,
marketing, and data groups to educate all employees on emerging technology, products, and
promotions. Conducted field observations and offered feedback to further increase performance and
drive curriculum development. Developed sales and service curriculum that increased customer
satisfaction, increased net sales, service efficiency, and brand loyalty while simultaneously decreasing
average customer handle time. Implemented metrics to continually evaluate overall learning
effectiveness.
• Customer Service Trainer - Verizon Wireless (formerly GTE Wireless), 10/1997 – 08/2000
Delivered hundreds of dynamic presentations addressing large groups (600+),one-on-one, and small
groups. Acquired several trainer certifications including; Certified Professional Development Trainer,
Certified Technical Trainer, and Certified Langevin Instructor/Facilitator. Experienced with multi-media,
classroom, and web-based instruction techniques and technologies. Developed and delivered sales and
service curriculum that increased customer satisfaction, increased net sales, service efficiency, and
brand loyalty while simultaneously decreasing average customer handle time. Implemented metrics to
continually evaluate overall learning effectiveness.
• Customer Care Supervisor - GTE Wireless, 08/1995 – 10/1997
Responsible for managing 25-50 customer care reps in all aspects of providing award winning customer
service and first call resolution; such as selection, training, coaching, mentoring, retention, quality
assurance, disciplinary action, performance reviews, and professional development.
• Customer Care Representative - GTE Wireless , 07/1993 – 08/1995
Represented GTE Wireless on 70-90 customer calls per day. Provided award winning customer
service, suggestive sales and first call resolution. Led and developed customer service workgroups to
provide on-going training
Training & Certifications
• Halogen Performance Management Software-eAppraisal & eLearning
• Certified Professional Development Trainer (CPDT)
• Certified Technical Trainer (CTT)
• Certified Langevin Instructor/Facilitator
• DDI & Achieve Global
• Managing Goal Achievement
• Leadership Coaching
• Developing High Performance Teams

3. Candace Miller Resume
Page 2
Education & Professional Development
• Member SHRM and ASTD
• Certified by IBSTPI - International Board of Standards for Training, Performance and Instruction
• Sam Houston State University - Huntsville, Texas
o Bachelor of Science in Psychology with a Minor in Health