1. Alison Cole
Elfield House, Gower Villa Lane, Clunderwen, Pembrokeshire.SA66 7NL
01437 563896 Mobile: 07701003481
alisoncole2015@gmail.com
PROFILE
An extremely self motivated and hard working training professional with extensive
experience in management, customer service and developing teams . Excellent
leadership skills, able to motivate learners to achieve goals and build capability
through coaching, training, mentoring, challenging and ongoing support. Good
communicator at all levels with the ability to develop core skills and behaviours of
management roles. Positive can do attitude with a proven track record managing
multiple case files over a large geographical area.
KEY SKILLS
• ACCREDITED LEADERSHIP DEVELOPMENT FACILITATOR: Facilitated and
delivered leadership development programmes to retail managers across Wales
and England. Demonstrating skills in coaching, feedback, performance and body
language to mention a few. Experienced in performance improvement processes
to coach, formulate training needs analysis and challenge under performance and
take necessary action where appropriate.
• SUCCESSION PLANNING AND DEVELOPMENT: Experienced in succession
planning and calibre analysis tailoring learners needs to consistently grow within
their comfort zone and not adopting a “one size fits all” approach to develop and
nurture key talent, stretching learners where appropriate.
• ENGAGING AND APPROACHABLE: Ensure everyone is involved and feels fully
engaged, seeking ways to break down barriers to learning to ensure learners are
comfortable.
• ORGANISED AND METHODICAL: Prioritised work load consistently to meet
deadlines with both proactive and reactive approach when needed.
• TRAINING QUALIFICATIONS: PTTLS, Level 3 Certificate in vocational
assessment and Certificate of Education and Training nearing completion.
• KNOWLEDGE: Over 30 years experience in Customer facing roles and 28 Years
experience of managing teams and managers across vast geographical areas.
• EXPERIENCE: Due to my experience and ability I am able to assess candidates
at a variety of levels from level 1 up to level 4 and where required above.
EXPERIENCE
I am currently working as an Area Manager in retail with High Noon stores since
leaving the Co-Operative group.
Training Manager Wales/ Borders Co-operative Group 2011- August 2014
(redundancy due to business restructure)
A company restructure gave me an opportunity to join the newly formed training
team. My role involved:
• Ensuring my team delivered consistent, high standard training across the
retail estate.

2. • Developing my team to deliver business objectives and coach retail
employees to deliver fantastic customer service.
• Monitor the effectiveness of training delivered in store and re assess the
approach and material.
• Develop leadership programmes for store management grades and assess
effectiveness.
• Develop succession plan and leadership training required for both key talent
and under performers.
• Work with Regional Managers to deliver packages required in stores.
• Develop and deliver behavioural competency workshops linking into personal
development plans.
• Evaluating all training delivered by feedback, visual changes and MI data.
• Experienced in performance managing and developing training needs
analysis.
• Developed workshops for Post Offices across the estate.
• Supported training for new Avonmouth distribution centre taking all depot
managers through leadership development.
• Headed up national project with new concept stores, setting up new team and
building their skill set to deliver.
• Engage with stakeholders to discuss training packages
• Ensure all training deadlines met.
• Ensure training matrix held for each employee recording up to date skills and
skill gaps.
I also have covered an Area manager role in the group responsible for multi million
pound budgets, increasing sales and controlling leakage and waste.
Prior to joining the Co-Operative I worked for Post Office Ltd in various management
roles giving me hands on experience of management, leadership, business and
customer service.
References available on request.
QUALIFICATIONS
7 O Levels including Maths and English
1 GCSE: Science.
PTLLS
Level 3 Certificate in Vocational Assessment.
Accredited Leadership trainer
Certificate of Education and Training due to be complete by March 2015.