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Contents
CHAPTER I. INTRODUCTION..................................................................................................................3
CHAPTER II. CONTENT OF THE REPORT.............................................................................................3
2.1 INTRODUCTION AND DESCRIPTION ABOUT ORGANIZATION OF THE COMPANY........4
2.1.1 Organizational chart of the conpany ..........................................................................................4
2.1.2 The main function of each department.........................................................................................6
2.1.3 The principal activity of the company .........................................................................................7
2.2 DESCRIPTION OF INTERNSHIP ....................................................................................................6
2.2.1 Job description .............................................................................................................................8
2.2.2 Internship diary ............................................................................................................................9
2.3 THE PERSONAL EXPERIENCE ACQUIRED THROUGH THE TRAINING COURSE............13
2.3.1 Speciality....................................................................................................................................13
2.3.2 Awareness at work.....................................................................................................................14
2.4. ADVANTAGES, DISADVANTAGES AND SOLUTIONS.........................................................14
2.4.1 Advantages.................................................................................................................................14
2.4.2 Disadvantages ............................................................................................................................15
2.4.3 Solutions ....................................................................................................................................15
2.5 PROPOSALS....................................................................................................................................15
CHAPTER III. CONCLUSION..................................................................................................................15
3.1 References.........................................................................................................................................16
3.2 Appendices........................................................................................................................................16
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ACKNOWLEDGEMENT
Tran Van On Street, Phu Hoa Ward
Thu Dau Mot City
March 27-th
, 2016
To Teachers in University of Thu Dau Mot
To Director and all of Officer Staff in Thai Nguyen Lam Co.,Ltd in Ho Chi Minh City
Prosperous conclusion of any course requires support from various personnel and I was
fortunate to have that support, direction and supervision in every aspect from my teacher.
First of all, I would like to express my deepest gratitude to teachers’ guidance, friends
and family’s care in the past four years. I am grateful to you for your help and transfer of
precious experience, which will prepare for knowledge to get to the life. Especially, I
would like to express my gratitude to Ms. Pham Thi Thuy Tram - my vulnerable teacher
who teaches and supports me a lot during my internship.
After about two months of internship process at Thai Nguyen Lam Co,.Ltd, I finished my
internship successfully with the whole-hearted help and careful guidance of Ms. Pham
Thi Thuy Tram, and my supervisor - Mr. Nguyen Thai Hoang and all employees of Thai
Nguyen Lam Co.,Ltd. Once again, I would like to thank Ms. Pham Thi Thuy Tram for
your guidance and Thai Nguyen Lam Co.,Ltd as well as all staffs for supporting and
creating favorable condition for me to complete my internship process and this report.
I want to take this opportunity to say thanks to Mr. Nguyen Thai Hoang – my supervisor,
the director of guide department of the company and all staff in “Thai Nguyen Lam”
Company. Thanks to the special care of the company has given me and other students the
opportunity to be exposed to practical work in a business, more specifically, I can work
in a professional environment. The knowledge and my awareness of the sector, the
company's problems are not really deep, , but I am confident that I understand the basics
of Thai Nguyen Lam Co.,Ltd. Thank you very much for your kind cooperation during my
internship.
Finally, I would like to thank everybody who supported and helped me when I need and I
hope that I can receive opinions from all the people to complete the assignment with the
best standard.
Thank you so much for all you have given me !
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CHAPTER I. INTRODUCTION
The experience of developed countries and newly industrialized countries in the
world as well as in the Asia - Pacific region have shown, in the necessary conditions for
the integration and development of the language is a tool and means of effectively and
efficiently in the process of integration and development in this era. The teaching and
learning of foreign languages has made great contribution to the progress in all areas of
social life of our country during the past years. The communication and information
exchange to enhance understanding between the economic, social and cultural diversity
becomes fundamental for the development of a common strategy for the benefit of all.
Internship time - is a form of learning that most students are obligated to practice
in final year at university. The students in the learning process at the university
auditorium, the knowledge gained will have a chance to practice during this internship.
The selection of companies, business or organization to practice not only an ordinary
work of them, but also brings students the opportunity to practice what they have learned.
The selection of Thai Nguyen Lam Co.,Ltd is a basis for practice because of the
following reasons: Firstly, I majored in English Bachelor of Commerce is a branch about
commercial business and I know that business operations of the company fitting with my
major. Secondly, I know that the company received internship student annually. Thirdly,
Thai Nguyen Lam Company has a professional working environment, modern corporate
culture and especially very friendly. And finally, I know that Thai Nguyen Lam
Company will be a good place for me to internship the knowledge that I have learned.
Above all, the staff of the company always have a high responsibilities and high focus in
the job with the desire to contribute to the training of staff with high foreign language
skills in commercial english.
As an English-majored student of University of Thu Dau Mot, I have an opportunity
to study and work at Thai Nguyen Lam Co,.Ltd for my internship course. This is a
valuable opportunity for me to practice my English knowledge, communication skill and
experience and soft skills from everybody in the company. I myself think that the
company is an ideal organization that students of foreign languages can collect
information and get valuable work experience .
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CHAPTER II. CONTENT OF THE REPORT
2.1 INTRODUCTION AND DESCRIPTION ABOUT ORGANIZATION OF
THE COMPANY.
Thai Nguyen Lam Co.,Ltd in Ho Chi Minh City was established on 14/02/2007.
Over nearly nine years of construction and development, the company has made great
progress in many areas of activity such as trade, services and transport it is always ready
to provide the high quality products and services . The company has rapidly grown not
only in scale, human resources, but also a business in the product distribution and
transport functions prestige in Vietnam. To achieve these accomplishments, from the
outset, Thai Nguyen Lam has determined themselves with specific orientations and
business philosophy like a red thread through the process of formation and development
of the company. Along with the strong development of commercial activities and services
in Vietnam in recent years, the company has significant developments in business
activities such as creating quality products in the form of diversified transport to provide
the market today.
 General information

- Company name: Thai Nguyen Lam Co.,Ltd
- Estalished Day : 14/02/2007
- Headquarters: 56/7C Nguyen Thong Street, Ward 9, District 3, Ho Chi Minh City
- Telephone: 0862648225
- Fax: 2648219
- Director: Nguyen Thai Hoang
 Overall objectives:

- Create a professional working environment, dynamic and favorable conditions for each
member to improve thinking and creative abilities by themselves
- Focus on training and developing staff qualifications in order that they can integrate
into the regional and international environment.
- Construct distribution channel, management and customer care systems in Vietnam.
- Perform activities funded social community, development and brand promotion.
 Business philosophy:
We can say these values have become
employees to develop and promote.These
development of the company.
- The customer is the focus.
- Prestige and quality to longevity.
- Cooperation for success.
- Development of human resources.
an important principle of company for all
are fundamental values for the sustainable
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 Corporate culture:
With the aim of enhancing professionalism through honest and friendly is the basis to
establish relationships within the company. Thai Nguyen Lam has been building for a
special culture. It is cultural behavior, solidarity, helping, sharing, and cooperation among
members. Moreover, the company has built confidence, enthusiasm of employees in
company to create an organization Thai Nguyen Lam as a friendly and sociable family
In addition, the company is constantly looking for new partners and the importance of
improving relations with available partners. Besides, the company continues to develop
recruitment activities to build a distribution system, a professional customer care. During
the development process, the company has always focused on expanding the cooperation
with schools, research institutes implementing big and small projects for prestigious
partners at home and abroad to create the best product for community. In particular, the
company's manager has a master's degree about specialization.
 Construction methods, product design of company:
Each company will depend on the development strategy for their product design. For
Thai Nguyen Lam, the company wishes to provide the high quality products and services
for customers. Depending on the time of the year then the company will have the
products to suit with customer.
 The market approach, product marketing approach of the company:
Products of the company are introduced directly to the customer through the sales staff
and customer service. Customers can research and purchase the company's products
through direct payments in companies, purchase online on the websites through banks or
diliver to your home. The company also designs products every month, every quarter,
every year, and according to customer demand.
 The process ordering of company:

- Getting information from the customer: name, address, phone number...
- Calling and confirming customer information true or not.
- Informing customers of the price of the product or service.
- Ordering product or service for the customer.
- Implementing the signed contract with the customer.
2.1.1 Organizational chart of the company
DIRECTOR
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VICE-DIRECTOR
SECURITY ROOM ACCOUNTING DEPARMENT TRANSACTION ROOM
MANAGER STAFF MANAGER STAFF HEAD OF HR SECRETARY
2.1.2 The main function of each department
Director: As head of the company has the right to the highest decision-making.
Operating all activities of the company and fully responsible for legal affairs. Vice-
director: As an invaluable support to the director, the vice-director shall be responsible
in front of the law and supervise work through management.
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Security room: Management and in charge of the work related to protection of the
company. Has the task of training staff protection.
Accounting department: Main mission will provide information related the financial
situation of the company with the director and related agencies.
Transaction: Main mission is to develop and organize implementation of the program of
the company. There are functions contracts signed with individuals and organizations at
home and abroad.
Manager: Main mission will get the mission of the director and the staff of common
living room, responsible for observing and managing the staff of department himself. As
the person responsible in front of the director of the company for the work that they are in
charge
Head of HR: Main mission is to recruit new employees, manager record, supervise the
business process of employees, check working time and payroll for employees monthly...
Secretary: Impotant mission is to advise the director, prepare documents and provide
necessary information for the director about meeting of the company or to meet partners,
store important information in order to provide the directors when he needed, and record
the contents of the meeting as well as to meet business partners...
Staff: To perform the missions assigned by superiors. The report on work completed and
not completed to their superiors as weekly, monthly...
2.1.3 The principal activity of the company
Business, operations services, support transport-related.
Thai Nguyen Lam Co.,Ltd are very focused on development in the field related to
transport of goods and passengers. Especially, diversity about form transport both road
and waterways. And in this field, the company has the advantages following:
- Transporting all the items that customers request.
- Irrespective of the number of bulky goods more or less.
- Do not take long for the control, rapid circulation of goods.
- Shipping speed is fast, stable, rare incidents.
- Cost is not high. Therefore, customers can send in greater numbers without
worrying about the cost to the service.
Construction works of civil engineering, rail, road.
- Construction of civil, industrial.
- Design to build architectural ground and industrial work
- Construction of railways and road projects
- Qualitative inspection of construction works.
Repair and installation of machinery and electronic equipment.
Repair, maintenance and installation of machinery and equipment include:
- Repair and maintenance of machinery, equipment and products from metal
- Repair of products from metal
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- Repair of machinery and equipment;
- Repair of electronics and optics;
- Repair of electrical equipment;
- Repair and maintenance of car
- Installation of machinery and industrial equipments
Manufacture of products from wood, bamboo.
Specialized in manufacturing of products from wood and bamboo with high quality,
diversified models, ordering on-demand and distributed nationwide.
Manufacturing activity movies, videos and television programs.
2.2 DESCRIPTION OF INTERNSHIP
2.2.1 Job description
My job is a receptionist in the company. Reception practice is not simple, but also
not too difficult as I thought. A receptionist is often the first business contact a person
will meet at any organization. It is an expectation of most organizations that the
receptionist maintains a calm, courteous and professional demeanor at all times
regardless of the visitor’s behavior. Therefore, I think that receptionist is a very enjoyable
and interesting job.
The first, the duty of a receptionist may include answering customers’ inquiries
about the company and its products or services, sorting and handing out mails, as
switchboard, setting appointments, filing, records keeping, keyboarding entry and
performing a variety of other office tasks, such as receiving, directing and relaying
telephone messages and faxing messages, picking up and delivering the mail, opening
and dating stamp all general correspondence, maintaining the general filing system and
filing all correspondence, assisting in the planning and preparation of meetings,
conferences and conference telephone calls.
Sometimes, the receptionists may also perform book keeping or cashiering duties.
Some, but not all, offices may expect the receptionist to serve coffee or tea to guests, and
to keep lobbying area tidy.
Moreover, with this job, I could be better contacting with everybody.
Consequently, in order to give satisfaction of fastidious customers, I must be patient and
harmony. I have to sympathize and listen to all requests from visitors. They are nice,
courteous, and polite so my job is favor and safety. My mistake services were always
been sympathized by them.
In addition, during practice I have learned and acquainted with the following
works:
- Sales: I learned the skills to approach with customers, persuade and agreements
with customers; use the devices supported, such as phone, fax, letters of
recommendation,...
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- Marketing: Through the promotion of the company that I have learned a few
ways to promote brand such as on a website, television, brochures, emails,
letters of recommendation, fax, telephone... So that I have many more methods
to advertise for customers before they choice the products and services.
- Major: The internship process in the company has helped me complete the
knowledge that I learned in school, especially the expansion of more
knowledge in the field of culture - society, religion, geography, history,
historical, ...
In summary, this is a job which requires neat appearance, good sense of humor
and clear speaking voice. Especially, the receptionist must patiently investigate, has
specific knowledge and be able to communicate well. Maybe this is reasons which make
me to change my thoughts and bad habits. Hence, I loved this job and it gave me a patient
virtue, professionally working style.
I spent 5 weeks on training in Thai Nguyen Lam Co.,Ltd. I went to the company 3
days a week. And my working time table is dependent on the working time table of the
company.
Office time: - In the morning: from 7:30a.m to 11:30a.m
- In the afternoon: from 13:00p.m to 17:00p.m
I would report my job and the problems of acquisition by myself as follows:
2.2.2 Internship diary
I had an opportunity to meet with the head of guide department of Thai Nguyen Lam
Company, the direct advisor, visiting around the company and socializing with
everybody in the company and I read the documents about the company. Then I typed the
documents and began my probation at the company. The most interested things I found
out that there are many foreign customers like French, British, Australian and I think that
is a wonderfulopportunity for me to practice my English and my communication skills.
WEEK (Day/Time) WORK
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Week 1 (15/02/2016-21/02/2016)
- Tuesday (16/02/2016) - Having an appointment with the head of
guide department of Thai Nguyen Lam
Company, the direct advisor, visiting
around the company and socializing with
everybody in the company.
-Reading documents about the company
and typing some documents.
- Learning the rules and charter companies.
- Thursday (18/02/2016)
- Learn about the work and activities of the
company.
- Being given directions about my work.
- Beginning my probation: greeting custom
and answering telephone.
- Friday (19/02/2016) - Typing document of company.
- Cleaning table and arranging documents.
- Greeting customers.
- Commercial translation of documents.
Week 2 (22/02/2016-28/02/2016)
- Monday (22/02/2016) - Typing documents.
- Greeting guests and answering telephone.
- Commercial translation of documents of
the company.
- Photocopying documents for customers.
- Receiving faxes.
- Wednesday (24/02/2016) - Reading documents of company and
translating them.
- Typing the documents.
- Answering telephone from foreign
customer.
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- Introducing products for customers.
- Saturday (27/02/2016) - Calling and answering telephone from
customers.
- Typing the documents.
- Greeting guests and answering
telephones.
- Translating documents.
Week 3 (29/02/2016-06/03/2016)
- Monday (29/02/2016) - Translating documents.
- Photocopying documents.
- Greeting guests and answering
telephones.
- Receiving faxes.
- Tuesday (01/03/2016)
- Translating reports.
- Delivering fliers.
- Introducing products for customer.
- Thursday (03/03/2016)
- Sending faxes to manager of company.
- Translating contracts.
- Typing documents.
- Cleaning table and arranging documents.
Week 4 (07/03/2016-13/03/2016)
- Monday (07/03/2016) - Translating documents for the meeting of
the company.
- Typing and photocopying documents for
the meeting of the company.
- Greeting guests and answering
telephones.
- Wednesday (09/03/2016) - Photocopying documents for customers.
- Receiving faxes.
- Greeting customers and providing details
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for foreign customers about products of the
company in English.
- Translating documents for the meeting of
- Thursday (10/03/2016) the company.
- Typing and photocopying documents for
the meeting of the company.
- Taking part in the important annual
meeting of the company to get the
experiences.
Week 5 (14/03/2016-20/03/2016)
- Monday (14/03/2016) - Greeting guests and answering
telephones.
- Translating documents.
- Photocopying documents for customers.
- Receiving faxes.
- Wednesday (16/03/2016) - Greeting customers and providing details
for foreign customers about products of the
company in English.
- Introducing products for customers.
- Translating contracts of company.
- Dealing with customer - Mr Thanh.
- Friday (18/03/2016) - Calling and answering telephone from
customers.
- Typing documents.
- Cleaning table and arranging documents.
- Sending and receiving faxes.
Week 6 (21/03/2016-27/03/2016)
- Tuesday (22/03/2016) - Greeting guests and answering
telephones.
- Translating sale contracts of company.
Typing and photocopying documents.
- Communicating with foreign customers.
- Friday (25/03/2016) - Introducing product with foreign
customers.
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- Saturday (26/03/2016)
- Greeting customers and providing details
for foreign customers about products of the
company in English.
- Calling and answering telephone from
customers.
- Typing some documents for customers/
- Translating some fliers about recruitment
of company.
- Having a small party with everybody in
the company.
 The main content of the work

- Translating, typing, photocopying documents related to trade.
- Greeting customers and providing details for foreign customers about products of the
company in English.
- Calling and answering telephone from customers.
- Introducing products for customers.
2.3 THE PERSONAL EXPERIENCE ACQUIRED THROUGH THE
TRAINING COURSE.
2.3.1 Speciality
Through 8 weeks of training process at Thai Nguyen Lam Company, I got a lot
valuable working experience and soft skills. In my opinion, these precious experiences
will help me a lot for my work in future. The following are some of experiences which I
gained during this training course.
Firstly, the training course brought to me the opportunity to use my English
knowledge through communicating with foreign customers and translating many
documents. I recognized that my English is improved so much through internship
process. I learned a lot of vocabulary, information and knowledge in commerce as well as
know how to use translation methods. Secondly, with the guides of my supervisor - Mr.
Hoang and everybody in the company. I learned how to photocopy, receive and send
faxes. I also had chance to practice doing something in the office such as delivering
fliers, sticking and cutting paper. Although it looks simple, but it gave me difficulties
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when facing to it. For example, I know how to deliver advertisements effectively while
there are more people than me. Especially I also learned so many important skills in
dealing with customers and working with staffs. Moreover, inspite of short time of
training process, the internship course at the company makes me feel more confident and
patient than before. As a receptionist at the company, I also learned some good
characteristics like attentiveness, initiative, loyalty, maturity, respect for confidentiality
and discretion, a positive attitude and independence.
In conclusion, after this internship, I feel grown-up with experience
incommunication, skills to solve difficulties. These experiences, I always remember and
it will be a precious thing for my job in the future.
2.3.2 Awareness at work
Work environment in the company is not only a simple work environment, but
also it was a real working environment, productivity of each member directly affect the
productivity of work and prestige of a company. Moreover, working styles of each
individual directly reflects in part the work style of an entire people in the company. So
requires each member to have a high awareness about self-discipline, responsibility, and
strictly abide by discipline.
Always work in a crowded environment should keep themselves neat style, clean.
Behave politely, sociable, friendly, enthusiastic with colleagues. Always create a joyful
atmosphere, comfortable for customers.
For work to put the word "responsibility" to the forefront, must complete, rapid
and scientific work with assigned mission.
Should be cautious in every word to ensure the accuracy and must be based on
reliable documentation, minimize errors.
Must be a good manager and creation, organization and arrangements work in a
reasonable manner. First of unwanted situations requiring calm, lucid, deal with
situations in a smart way, scientists and wise.
2.4. ADVANTAGES, DISADVANTAGES AND SOLUTIONS
2.4.1 Advantages
Thai Nguyen Lam Company has a professional working environment, reputation and has
a strong foothold in the commercial sector. Currently, the company is the ideal place of
many customers and organizations and operational unit in commerce and services sector.
So this is an ideal environment to training and it helps me learn a lot of necessary skills
for a translator.
The company is creating favorable conditions for the exchange, learn, and cooperate with
employees in the company and helps me quickly improve about listening skills and the
ability to react quickly in communicating.
With the enthusiastic help of brothers and sisters in the company that I can use effectively
computers, printers, copiers. Besides, the deep care and direction of the director and the
company's management has helped me complete the work assigned.
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Dynamic working environment and open of the company has helped me more confident,
more boldly in communication.
I have learned a lot of experience in the field of commerce and working style in office.
Regular contact and work with commercial documents helps me with the ability to
recognize the letters faster and improve translation skills.
Having the opportunity to interact with foreign customers has helped me improve a lot
of listening and speaking skills.
2.4.2 Disadvantages
Besides the favorable side, the fact of the internship is not immune from the difficulties
following:
In the first week of access to jobs, I faced many confused and crestfallen. So, there must
always be guided by staff of the company.
Themselves do not have much experience and speciality in translation work, especially
the specialized commercial vocabulary. So, in the translation process does not avoid the
shortcomings.
Customers in various countries like UK, USA, Australia... So, in the process of
communication I was faced with many difficulties in speaking and listening skills.
2.4.3 Solutions
You should self-train yourself confident demeanor, agility to be able to proactively adapt
to new environment.
When you have questions or about the assigned work, you quickly asked the staff for
inquiries guidance, whereby you can complete the work well and with satisfaction.
You should exchange, make friends with foreigners to improve listening and speaking.
You should learn more information on the website about the organization, how it works
and the specific job, then envisioned and clearer perception of the work will be done.
You should exchange and learn vocabulary more about specialized terminology for easier
translation. Regularly read books and newspapers to supplement knowledge for
ourselves.
2.5 PROPOSALS
Through the internship, I found knowledge of that students acquired is too limited, so the
school should create conditions for the students to expose to more practical environment,
in order to improve their ability to communicate and manipulate knowledge in a
practical way.
Should learn more specialized vocabulary in lessons to help students have more
specialized vocabulary, to enable students to easily get in touch with the specific work.
I think that the time for my internship course is so short. Five weeks is too short for us to
get enough experience in work and skills in working environment. So, I hope that the
time for internship course should be longer. Because commercial English is my major so
I would like to be given more documents to translate and communicate more with foreign
customers. So I hope the company will receive more specialized commerce students and
give them the opportunity to interact and communicate with foreign customers.
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I hope the school will introduce us to more companies so that we have more opportunities
to find and choose the internship organization.
CHAPTER III. CONCLUSION
There is a "Study must be accompanied by practice". So, the internship course is a
good opportunity for us to apply the knowledge learned in the real environment to better
adapt to the job and working environment after graduation. Internship time is not long,
but the brothers and sisters in the company has left in my mind emotion.
This internship time is something new for final year students. The knowledge can
only be learned in school, but have rare opportunity to practice. But during practice I
have used it thoroughly.
In the first week of internship time, I have practiced here receiving enthusiastic
support from the director and staffs of company. I was recognized as an official
employees of the company. Everyday, the company staff has spent a lot of time
answering my questions so that I can understand more. Even everyweek and daily I asked
the director of the company to transmit the knowledge about the job and necessary skills
to do better. In particular, the company detailed about plans for my work weekly and the
completion deadline. After a while I will be checked what was learned and what was
done.
Besides the knowledge, skills, accumulated experience from the internship process
will help me a lot with completing the program at school and adapting to the working
environment after graduation. Although, I have many shortcomings, but I will try to make
these shortcomings become valuable experience for themselves in the future. I look
forward to receiving feedback, advice from teacher, and the brothers and sisters of the
company in order that I can improve more.
3.1 References
Sources totally are from the Internet:
http://www.thongtincongty.com/company/4b4d9893-cong-ty-tnhh-van-tai-va-thuong-mai-thai-
nguyen-lam/
http://masocongty.vn/company/583842/cong-ty-tnhh-van-tai-va-thuong-mai-thai-nguyen-lam.html
https://www.google.com/
Sources from the book:
Cambridge university English for business studies of Ian Mackenzice press 1997.
English for business world.
Management, tasks, responsibilities, practices by Peter Drucker, Harvad university
press 2001.
3.2 Appendix
Serial Sector name Sector
code
16
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TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET
01 Activities other support services related to transportation 5229
02 Supply and management of labor resources 7830
03 Photographic activity 74200
04 Dedicated design activities 74100
05 Advertisement 73100
06 Business real estate, land use rights of the owner, owner and rental 68100
07 Manufacturing activity movies, videos and television programs 5911
08 Restaurant and catering services for mobile service 5610
09 Cargo handling 5224
10 Operational support services directly to transport rail and road 5221
11 Warehousing and storage of goods 5210
12 Freight transport on inland 5022
13 Passenger transport on inland 5021
14 Coastal freight and ocean 5012
15 Coastal passenger and ocean 5011
16 Transportation of goods by road 4933
17 Transportation of passenger by road 4932
18 Professional activities, science and technology 7490
19 Rental of motor vehicles 7710
17
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TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET
20 Retail sale of computers, peripherals, software and telecommunications 4741
equipment
21 Activity centers, counseling agency, referrals and labor brokers, 78100
employment
22 Rental of machinery, equipment and other tangible items 7730
23 Services related to printing 18120
24 Printing 18110
25 Production of other products from wood; production from bamboo 1629
26 Furniture manufacturing building 16220
27 Production of plywood, veneer, plywood and other plank 16210
28 Saws, sawn, wood shavings and wood preservation 1610
29 Make clothes 14100
30 Production of animal feed, poultry and aquatic products 10800
31 Exploitation of stone, sand, gravel, clay 0810
32 Repair beds, wardrobes, tables, chairs and similar furnishings 95240
33 Introducing and promoting trade 82300
34 Exploiting wood 02210
35 Retail new goods in specialized stores 4773
18
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TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET
36 Retailing five metals, paints, glass and other equipment installed in the 4752
building
37 Transportation of passenger by road in urban, suburban 4931
38 Transporting goods by rail 49120
39 Transporting passenger by rail 49110
40 Prepare surface 43120
41 Collapse 43110
42 Construction of civil engineering works 42900
43 Construction of public works 4220
44 Construction of railways and road projects 4210
45 Construction of all kinds of house 41000
46 Recycling waste 3830
47 Installation of machinery and equipment industry 33200
48 Repair of electronics and optics 33130
49 Repair of machinery and equipment 33120
50 Repair of fabricated metal products 33110
51 Production of consumer electronics 27500
52 Mechanical, treatment and coating of metals 25920
19
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TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET
53 Manufacture of products from non-metal minerals 23990
54 Production of concrete and products from cement and plaster 23950
55 Processing and preservation of fishery and products from aquatic 1020
56 Installation of electrical systems 43210
57 Installation of drainage systems, heating and air conditioning 4322
58 Completing the construction works 43300
59 Specialized wholesale 4669
60 Wholesale material, installation of equipment in the building 4663
61 Wholesale of metals and metal ores 4662
62 Wholesale of solid, liquid, gas and related products 4661
63 Wholesale of machinery, equipment and other machine parts 4659
64 Wholesale of machinery, equipment and spare parts of agricultural 46530
machines
65 Wholesale equipment and electronic components, telecommunications 46520
66 Wholesale of other appliances for family 4649
67 Wholesale fabrics, readymade garments, shoes 4641
68 Wholesale of beverages 4633
69 Wholesale food 4632
20
DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620
TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET
70 Wholesale of agricultural and forestry materials (except wood, 4620 bamboo)
and live animals
71 Agents, brokers, auction 4610
72 Sell spare parts and accessories of automobiles and other motor 4530
vehicles
73 Maintenance and repair of automobiles and other motor vehicles 45200
74 Wholesale cars and other motor vehicles 1010
21

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Báo Cáo Thực Tập Tiếng Anh Trường Đại Học Thủ Dầu Một Tphcm.

  • 1. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET Contents CHAPTER I. INTRODUCTION..................................................................................................................3 CHAPTER II. CONTENT OF THE REPORT.............................................................................................3 2.1 INTRODUCTION AND DESCRIPTION ABOUT ORGANIZATION OF THE COMPANY........4 2.1.1 Organizational chart of the conpany ..........................................................................................4 2.1.2 The main function of each department.........................................................................................6 2.1.3 The principal activity of the company .........................................................................................7 2.2 DESCRIPTION OF INTERNSHIP ....................................................................................................6 2.2.1 Job description .............................................................................................................................8 2.2.2 Internship diary ............................................................................................................................9 2.3 THE PERSONAL EXPERIENCE ACQUIRED THROUGH THE TRAINING COURSE............13 2.3.1 Speciality....................................................................................................................................13 2.3.2 Awareness at work.....................................................................................................................14 2.4. ADVANTAGES, DISADVANTAGES AND SOLUTIONS.........................................................14 2.4.1 Advantages.................................................................................................................................14 2.4.2 Disadvantages ............................................................................................................................15 2.4.3 Solutions ....................................................................................................................................15 2.5 PROPOSALS....................................................................................................................................15 CHAPTER III. CONCLUSION..................................................................................................................15 3.1 References.........................................................................................................................................16 3.2 Appendices........................................................................................................................................16 1
  • 2. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET ACKNOWLEDGEMENT Tran Van On Street, Phu Hoa Ward Thu Dau Mot City March 27-th , 2016 To Teachers in University of Thu Dau Mot To Director and all of Officer Staff in Thai Nguyen Lam Co.,Ltd in Ho Chi Minh City Prosperous conclusion of any course requires support from various personnel and I was fortunate to have that support, direction and supervision in every aspect from my teacher. First of all, I would like to express my deepest gratitude to teachers’ guidance, friends and family’s care in the past four years. I am grateful to you for your help and transfer of precious experience, which will prepare for knowledge to get to the life. Especially, I would like to express my gratitude to Ms. Pham Thi Thuy Tram - my vulnerable teacher who teaches and supports me a lot during my internship. After about two months of internship process at Thai Nguyen Lam Co,.Ltd, I finished my internship successfully with the whole-hearted help and careful guidance of Ms. Pham Thi Thuy Tram, and my supervisor - Mr. Nguyen Thai Hoang and all employees of Thai Nguyen Lam Co.,Ltd. Once again, I would like to thank Ms. Pham Thi Thuy Tram for your guidance and Thai Nguyen Lam Co.,Ltd as well as all staffs for supporting and creating favorable condition for me to complete my internship process and this report. I want to take this opportunity to say thanks to Mr. Nguyen Thai Hoang – my supervisor, the director of guide department of the company and all staff in “Thai Nguyen Lam” Company. Thanks to the special care of the company has given me and other students the opportunity to be exposed to practical work in a business, more specifically, I can work in a professional environment. The knowledge and my awareness of the sector, the company's problems are not really deep, , but I am confident that I understand the basics of Thai Nguyen Lam Co.,Ltd. Thank you very much for your kind cooperation during my internship. Finally, I would like to thank everybody who supported and helped me when I need and I hope that I can receive opinions from all the people to complete the assignment with the best standard. Thank you so much for all you have given me ! 2
  • 3. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET CHAPTER I. INTRODUCTION The experience of developed countries and newly industrialized countries in the world as well as in the Asia - Pacific region have shown, in the necessary conditions for the integration and development of the language is a tool and means of effectively and efficiently in the process of integration and development in this era. The teaching and learning of foreign languages has made great contribution to the progress in all areas of social life of our country during the past years. The communication and information exchange to enhance understanding between the economic, social and cultural diversity becomes fundamental for the development of a common strategy for the benefit of all. Internship time - is a form of learning that most students are obligated to practice in final year at university. The students in the learning process at the university auditorium, the knowledge gained will have a chance to practice during this internship. The selection of companies, business or organization to practice not only an ordinary work of them, but also brings students the opportunity to practice what they have learned. The selection of Thai Nguyen Lam Co.,Ltd is a basis for practice because of the following reasons: Firstly, I majored in English Bachelor of Commerce is a branch about commercial business and I know that business operations of the company fitting with my major. Secondly, I know that the company received internship student annually. Thirdly, Thai Nguyen Lam Company has a professional working environment, modern corporate culture and especially very friendly. And finally, I know that Thai Nguyen Lam Company will be a good place for me to internship the knowledge that I have learned. Above all, the staff of the company always have a high responsibilities and high focus in the job with the desire to contribute to the training of staff with high foreign language skills in commercial english. As an English-majored student of University of Thu Dau Mot, I have an opportunity to study and work at Thai Nguyen Lam Co,.Ltd for my internship course. This is a valuable opportunity for me to practice my English knowledge, communication skill and experience and soft skills from everybody in the company. I myself think that the company is an ideal organization that students of foreign languages can collect information and get valuable work experience . 3
  • 4. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET CHAPTER II. CONTENT OF THE REPORT 2.1 INTRODUCTION AND DESCRIPTION ABOUT ORGANIZATION OF THE COMPANY. Thai Nguyen Lam Co.,Ltd in Ho Chi Minh City was established on 14/02/2007. Over nearly nine years of construction and development, the company has made great progress in many areas of activity such as trade, services and transport it is always ready to provide the high quality products and services . The company has rapidly grown not only in scale, human resources, but also a business in the product distribution and transport functions prestige in Vietnam. To achieve these accomplishments, from the outset, Thai Nguyen Lam has determined themselves with specific orientations and business philosophy like a red thread through the process of formation and development of the company. Along with the strong development of commercial activities and services in Vietnam in recent years, the company has significant developments in business activities such as creating quality products in the form of diversified transport to provide the market today.  General information  - Company name: Thai Nguyen Lam Co.,Ltd - Estalished Day : 14/02/2007 - Headquarters: 56/7C Nguyen Thong Street, Ward 9, District 3, Ho Chi Minh City - Telephone: 0862648225 - Fax: 2648219 - Director: Nguyen Thai Hoang  Overall objectives:  - Create a professional working environment, dynamic and favorable conditions for each member to improve thinking and creative abilities by themselves - Focus on training and developing staff qualifications in order that they can integrate into the regional and international environment. - Construct distribution channel, management and customer care systems in Vietnam. - Perform activities funded social community, development and brand promotion.  Business philosophy: We can say these values have become employees to develop and promote.These development of the company. - The customer is the focus. - Prestige and quality to longevity. - Cooperation for success. - Development of human resources. an important principle of company for all are fundamental values for the sustainable 4
  • 5. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET  Corporate culture: With the aim of enhancing professionalism through honest and friendly is the basis to establish relationships within the company. Thai Nguyen Lam has been building for a special culture. It is cultural behavior, solidarity, helping, sharing, and cooperation among members. Moreover, the company has built confidence, enthusiasm of employees in company to create an organization Thai Nguyen Lam as a friendly and sociable family In addition, the company is constantly looking for new partners and the importance of improving relations with available partners. Besides, the company continues to develop recruitment activities to build a distribution system, a professional customer care. During the development process, the company has always focused on expanding the cooperation with schools, research institutes implementing big and small projects for prestigious partners at home and abroad to create the best product for community. In particular, the company's manager has a master's degree about specialization.  Construction methods, product design of company: Each company will depend on the development strategy for their product design. For Thai Nguyen Lam, the company wishes to provide the high quality products and services for customers. Depending on the time of the year then the company will have the products to suit with customer.  The market approach, product marketing approach of the company: Products of the company are introduced directly to the customer through the sales staff and customer service. Customers can research and purchase the company's products through direct payments in companies, purchase online on the websites through banks or diliver to your home. The company also designs products every month, every quarter, every year, and according to customer demand.  The process ordering of company:  - Getting information from the customer: name, address, phone number... - Calling and confirming customer information true or not. - Informing customers of the price of the product or service. - Ordering product or service for the customer. - Implementing the signed contract with the customer. 2.1.1 Organizational chart of the company DIRECTOR 5
  • 6. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET VICE-DIRECTOR SECURITY ROOM ACCOUNTING DEPARMENT TRANSACTION ROOM MANAGER STAFF MANAGER STAFF HEAD OF HR SECRETARY 2.1.2 The main function of each department Director: As head of the company has the right to the highest decision-making. Operating all activities of the company and fully responsible for legal affairs. Vice- director: As an invaluable support to the director, the vice-director shall be responsible in front of the law and supervise work through management. 6
  • 7. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET Security room: Management and in charge of the work related to protection of the company. Has the task of training staff protection. Accounting department: Main mission will provide information related the financial situation of the company with the director and related agencies. Transaction: Main mission is to develop and organize implementation of the program of the company. There are functions contracts signed with individuals and organizations at home and abroad. Manager: Main mission will get the mission of the director and the staff of common living room, responsible for observing and managing the staff of department himself. As the person responsible in front of the director of the company for the work that they are in charge Head of HR: Main mission is to recruit new employees, manager record, supervise the business process of employees, check working time and payroll for employees monthly... Secretary: Impotant mission is to advise the director, prepare documents and provide necessary information for the director about meeting of the company or to meet partners, store important information in order to provide the directors when he needed, and record the contents of the meeting as well as to meet business partners... Staff: To perform the missions assigned by superiors. The report on work completed and not completed to their superiors as weekly, monthly... 2.1.3 The principal activity of the company Business, operations services, support transport-related. Thai Nguyen Lam Co.,Ltd are very focused on development in the field related to transport of goods and passengers. Especially, diversity about form transport both road and waterways. And in this field, the company has the advantages following: - Transporting all the items that customers request. - Irrespective of the number of bulky goods more or less. - Do not take long for the control, rapid circulation of goods. - Shipping speed is fast, stable, rare incidents. - Cost is not high. Therefore, customers can send in greater numbers without worrying about the cost to the service. Construction works of civil engineering, rail, road. - Construction of civil, industrial. - Design to build architectural ground and industrial work - Construction of railways and road projects - Qualitative inspection of construction works. Repair and installation of machinery and electronic equipment. Repair, maintenance and installation of machinery and equipment include: - Repair and maintenance of machinery, equipment and products from metal - Repair of products from metal 7
  • 8. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET - Repair of machinery and equipment; - Repair of electronics and optics; - Repair of electrical equipment; - Repair and maintenance of car - Installation of machinery and industrial equipments Manufacture of products from wood, bamboo. Specialized in manufacturing of products from wood and bamboo with high quality, diversified models, ordering on-demand and distributed nationwide. Manufacturing activity movies, videos and television programs. 2.2 DESCRIPTION OF INTERNSHIP 2.2.1 Job description My job is a receptionist in the company. Reception practice is not simple, but also not too difficult as I thought. A receptionist is often the first business contact a person will meet at any organization. It is an expectation of most organizations that the receptionist maintains a calm, courteous and professional demeanor at all times regardless of the visitor’s behavior. Therefore, I think that receptionist is a very enjoyable and interesting job. The first, the duty of a receptionist may include answering customers’ inquiries about the company and its products or services, sorting and handing out mails, as switchboard, setting appointments, filing, records keeping, keyboarding entry and performing a variety of other office tasks, such as receiving, directing and relaying telephone messages and faxing messages, picking up and delivering the mail, opening and dating stamp all general correspondence, maintaining the general filing system and filing all correspondence, assisting in the planning and preparation of meetings, conferences and conference telephone calls. Sometimes, the receptionists may also perform book keeping or cashiering duties. Some, but not all, offices may expect the receptionist to serve coffee or tea to guests, and to keep lobbying area tidy. Moreover, with this job, I could be better contacting with everybody. Consequently, in order to give satisfaction of fastidious customers, I must be patient and harmony. I have to sympathize and listen to all requests from visitors. They are nice, courteous, and polite so my job is favor and safety. My mistake services were always been sympathized by them. In addition, during practice I have learned and acquainted with the following works: - Sales: I learned the skills to approach with customers, persuade and agreements with customers; use the devices supported, such as phone, fax, letters of recommendation,... 8
  • 9. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET - Marketing: Through the promotion of the company that I have learned a few ways to promote brand such as on a website, television, brochures, emails, letters of recommendation, fax, telephone... So that I have many more methods to advertise for customers before they choice the products and services. - Major: The internship process in the company has helped me complete the knowledge that I learned in school, especially the expansion of more knowledge in the field of culture - society, religion, geography, history, historical, ... In summary, this is a job which requires neat appearance, good sense of humor and clear speaking voice. Especially, the receptionist must patiently investigate, has specific knowledge and be able to communicate well. Maybe this is reasons which make me to change my thoughts and bad habits. Hence, I loved this job and it gave me a patient virtue, professionally working style. I spent 5 weeks on training in Thai Nguyen Lam Co.,Ltd. I went to the company 3 days a week. And my working time table is dependent on the working time table of the company. Office time: - In the morning: from 7:30a.m to 11:30a.m - In the afternoon: from 13:00p.m to 17:00p.m I would report my job and the problems of acquisition by myself as follows: 2.2.2 Internship diary I had an opportunity to meet with the head of guide department of Thai Nguyen Lam Company, the direct advisor, visiting around the company and socializing with everybody in the company and I read the documents about the company. Then I typed the documents and began my probation at the company. The most interested things I found out that there are many foreign customers like French, British, Australian and I think that is a wonderfulopportunity for me to practice my English and my communication skills. WEEK (Day/Time) WORK 9
  • 10. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET Week 1 (15/02/2016-21/02/2016) - Tuesday (16/02/2016) - Having an appointment with the head of guide department of Thai Nguyen Lam Company, the direct advisor, visiting around the company and socializing with everybody in the company. -Reading documents about the company and typing some documents. - Learning the rules and charter companies. - Thursday (18/02/2016) - Learn about the work and activities of the company. - Being given directions about my work. - Beginning my probation: greeting custom and answering telephone. - Friday (19/02/2016) - Typing document of company. - Cleaning table and arranging documents. - Greeting customers. - Commercial translation of documents. Week 2 (22/02/2016-28/02/2016) - Monday (22/02/2016) - Typing documents. - Greeting guests and answering telephone. - Commercial translation of documents of the company. - Photocopying documents for customers. - Receiving faxes. - Wednesday (24/02/2016) - Reading documents of company and translating them. - Typing the documents. - Answering telephone from foreign customer. 10
  • 11. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET - Introducing products for customers. - Saturday (27/02/2016) - Calling and answering telephone from customers. - Typing the documents. - Greeting guests and answering telephones. - Translating documents. Week 3 (29/02/2016-06/03/2016) - Monday (29/02/2016) - Translating documents. - Photocopying documents. - Greeting guests and answering telephones. - Receiving faxes. - Tuesday (01/03/2016) - Translating reports. - Delivering fliers. - Introducing products for customer. - Thursday (03/03/2016) - Sending faxes to manager of company. - Translating contracts. - Typing documents. - Cleaning table and arranging documents. Week 4 (07/03/2016-13/03/2016) - Monday (07/03/2016) - Translating documents for the meeting of the company. - Typing and photocopying documents for the meeting of the company. - Greeting guests and answering telephones. - Wednesday (09/03/2016) - Photocopying documents for customers. - Receiving faxes. - Greeting customers and providing details 11
  • 12. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET for foreign customers about products of the company in English. - Translating documents for the meeting of - Thursday (10/03/2016) the company. - Typing and photocopying documents for the meeting of the company. - Taking part in the important annual meeting of the company to get the experiences. Week 5 (14/03/2016-20/03/2016) - Monday (14/03/2016) - Greeting guests and answering telephones. - Translating documents. - Photocopying documents for customers. - Receiving faxes. - Wednesday (16/03/2016) - Greeting customers and providing details for foreign customers about products of the company in English. - Introducing products for customers. - Translating contracts of company. - Dealing with customer - Mr Thanh. - Friday (18/03/2016) - Calling and answering telephone from customers. - Typing documents. - Cleaning table and arranging documents. - Sending and receiving faxes. Week 6 (21/03/2016-27/03/2016) - Tuesday (22/03/2016) - Greeting guests and answering telephones. - Translating sale contracts of company. Typing and photocopying documents. - Communicating with foreign customers. - Friday (25/03/2016) - Introducing product with foreign customers. 12
  • 13. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET - Saturday (26/03/2016) - Greeting customers and providing details for foreign customers about products of the company in English. - Calling and answering telephone from customers. - Typing some documents for customers/ - Translating some fliers about recruitment of company. - Having a small party with everybody in the company.  The main content of the work  - Translating, typing, photocopying documents related to trade. - Greeting customers and providing details for foreign customers about products of the company in English. - Calling and answering telephone from customers. - Introducing products for customers. 2.3 THE PERSONAL EXPERIENCE ACQUIRED THROUGH THE TRAINING COURSE. 2.3.1 Speciality Through 8 weeks of training process at Thai Nguyen Lam Company, I got a lot valuable working experience and soft skills. In my opinion, these precious experiences will help me a lot for my work in future. The following are some of experiences which I gained during this training course. Firstly, the training course brought to me the opportunity to use my English knowledge through communicating with foreign customers and translating many documents. I recognized that my English is improved so much through internship process. I learned a lot of vocabulary, information and knowledge in commerce as well as know how to use translation methods. Secondly, with the guides of my supervisor - Mr. Hoang and everybody in the company. I learned how to photocopy, receive and send faxes. I also had chance to practice doing something in the office such as delivering fliers, sticking and cutting paper. Although it looks simple, but it gave me difficulties 13
  • 14. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET when facing to it. For example, I know how to deliver advertisements effectively while there are more people than me. Especially I also learned so many important skills in dealing with customers and working with staffs. Moreover, inspite of short time of training process, the internship course at the company makes me feel more confident and patient than before. As a receptionist at the company, I also learned some good characteristics like attentiveness, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and independence. In conclusion, after this internship, I feel grown-up with experience incommunication, skills to solve difficulties. These experiences, I always remember and it will be a precious thing for my job in the future. 2.3.2 Awareness at work Work environment in the company is not only a simple work environment, but also it was a real working environment, productivity of each member directly affect the productivity of work and prestige of a company. Moreover, working styles of each individual directly reflects in part the work style of an entire people in the company. So requires each member to have a high awareness about self-discipline, responsibility, and strictly abide by discipline. Always work in a crowded environment should keep themselves neat style, clean. Behave politely, sociable, friendly, enthusiastic with colleagues. Always create a joyful atmosphere, comfortable for customers. For work to put the word "responsibility" to the forefront, must complete, rapid and scientific work with assigned mission. Should be cautious in every word to ensure the accuracy and must be based on reliable documentation, minimize errors. Must be a good manager and creation, organization and arrangements work in a reasonable manner. First of unwanted situations requiring calm, lucid, deal with situations in a smart way, scientists and wise. 2.4. ADVANTAGES, DISADVANTAGES AND SOLUTIONS 2.4.1 Advantages Thai Nguyen Lam Company has a professional working environment, reputation and has a strong foothold in the commercial sector. Currently, the company is the ideal place of many customers and organizations and operational unit in commerce and services sector. So this is an ideal environment to training and it helps me learn a lot of necessary skills for a translator. The company is creating favorable conditions for the exchange, learn, and cooperate with employees in the company and helps me quickly improve about listening skills and the ability to react quickly in communicating. With the enthusiastic help of brothers and sisters in the company that I can use effectively computers, printers, copiers. Besides, the deep care and direction of the director and the company's management has helped me complete the work assigned. 14
  • 15. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET Dynamic working environment and open of the company has helped me more confident, more boldly in communication. I have learned a lot of experience in the field of commerce and working style in office. Regular contact and work with commercial documents helps me with the ability to recognize the letters faster and improve translation skills. Having the opportunity to interact with foreign customers has helped me improve a lot of listening and speaking skills. 2.4.2 Disadvantages Besides the favorable side, the fact of the internship is not immune from the difficulties following: In the first week of access to jobs, I faced many confused and crestfallen. So, there must always be guided by staff of the company. Themselves do not have much experience and speciality in translation work, especially the specialized commercial vocabulary. So, in the translation process does not avoid the shortcomings. Customers in various countries like UK, USA, Australia... So, in the process of communication I was faced with many difficulties in speaking and listening skills. 2.4.3 Solutions You should self-train yourself confident demeanor, agility to be able to proactively adapt to new environment. When you have questions or about the assigned work, you quickly asked the staff for inquiries guidance, whereby you can complete the work well and with satisfaction. You should exchange, make friends with foreigners to improve listening and speaking. You should learn more information on the website about the organization, how it works and the specific job, then envisioned and clearer perception of the work will be done. You should exchange and learn vocabulary more about specialized terminology for easier translation. Regularly read books and newspapers to supplement knowledge for ourselves. 2.5 PROPOSALS Through the internship, I found knowledge of that students acquired is too limited, so the school should create conditions for the students to expose to more practical environment, in order to improve their ability to communicate and manipulate knowledge in a practical way. Should learn more specialized vocabulary in lessons to help students have more specialized vocabulary, to enable students to easily get in touch with the specific work. I think that the time for my internship course is so short. Five weeks is too short for us to get enough experience in work and skills in working environment. So, I hope that the time for internship course should be longer. Because commercial English is my major so I would like to be given more documents to translate and communicate more with foreign customers. So I hope the company will receive more specialized commerce students and give them the opportunity to interact and communicate with foreign customers. 15
  • 16. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET I hope the school will introduce us to more companies so that we have more opportunities to find and choose the internship organization. CHAPTER III. CONCLUSION There is a "Study must be accompanied by practice". So, the internship course is a good opportunity for us to apply the knowledge learned in the real environment to better adapt to the job and working environment after graduation. Internship time is not long, but the brothers and sisters in the company has left in my mind emotion. This internship time is something new for final year students. The knowledge can only be learned in school, but have rare opportunity to practice. But during practice I have used it thoroughly. In the first week of internship time, I have practiced here receiving enthusiastic support from the director and staffs of company. I was recognized as an official employees of the company. Everyday, the company staff has spent a lot of time answering my questions so that I can understand more. Even everyweek and daily I asked the director of the company to transmit the knowledge about the job and necessary skills to do better. In particular, the company detailed about plans for my work weekly and the completion deadline. After a while I will be checked what was learned and what was done. Besides the knowledge, skills, accumulated experience from the internship process will help me a lot with completing the program at school and adapting to the working environment after graduation. Although, I have many shortcomings, but I will try to make these shortcomings become valuable experience for themselves in the future. I look forward to receiving feedback, advice from teacher, and the brothers and sisters of the company in order that I can improve more. 3.1 References Sources totally are from the Internet: http://www.thongtincongty.com/company/4b4d9893-cong-ty-tnhh-van-tai-va-thuong-mai-thai- nguyen-lam/ http://masocongty.vn/company/583842/cong-ty-tnhh-van-tai-va-thuong-mai-thai-nguyen-lam.html https://www.google.com/ Sources from the book: Cambridge university English for business studies of Ian Mackenzice press 1997. English for business world. Management, tasks, responsibilities, practices by Peter Drucker, Harvad university press 2001. 3.2 Appendix Serial Sector name Sector code 16
  • 17. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET 01 Activities other support services related to transportation 5229 02 Supply and management of labor resources 7830 03 Photographic activity 74200 04 Dedicated design activities 74100 05 Advertisement 73100 06 Business real estate, land use rights of the owner, owner and rental 68100 07 Manufacturing activity movies, videos and television programs 5911 08 Restaurant and catering services for mobile service 5610 09 Cargo handling 5224 10 Operational support services directly to transport rail and road 5221 11 Warehousing and storage of goods 5210 12 Freight transport on inland 5022 13 Passenger transport on inland 5021 14 Coastal freight and ocean 5012 15 Coastal passenger and ocean 5011 16 Transportation of goods by road 4933 17 Transportation of passenger by road 4932 18 Professional activities, science and technology 7490 19 Rental of motor vehicles 7710 17
  • 18. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET 20 Retail sale of computers, peripherals, software and telecommunications 4741 equipment 21 Activity centers, counseling agency, referrals and labor brokers, 78100 employment 22 Rental of machinery, equipment and other tangible items 7730 23 Services related to printing 18120 24 Printing 18110 25 Production of other products from wood; production from bamboo 1629 26 Furniture manufacturing building 16220 27 Production of plywood, veneer, plywood and other plank 16210 28 Saws, sawn, wood shavings and wood preservation 1610 29 Make clothes 14100 30 Production of animal feed, poultry and aquatic products 10800 31 Exploitation of stone, sand, gravel, clay 0810 32 Repair beds, wardrobes, tables, chairs and similar furnishings 95240 33 Introducing and promoting trade 82300 34 Exploiting wood 02210 35 Retail new goods in specialized stores 4773 18
  • 19. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET 36 Retailing five metals, paints, glass and other equipment installed in the 4752 building 37 Transportation of passenger by road in urban, suburban 4931 38 Transporting goods by rail 49120 39 Transporting passenger by rail 49110 40 Prepare surface 43120 41 Collapse 43110 42 Construction of civil engineering works 42900 43 Construction of public works 4220 44 Construction of railways and road projects 4210 45 Construction of all kinds of house 41000 46 Recycling waste 3830 47 Installation of machinery and equipment industry 33200 48 Repair of electronics and optics 33130 49 Repair of machinery and equipment 33120 50 Repair of fabricated metal products 33110 51 Production of consumer electronics 27500 52 Mechanical, treatment and coating of metals 25920 19
  • 20. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET 53 Manufacture of products from non-metal minerals 23990 54 Production of concrete and products from cement and plaster 23950 55 Processing and preservation of fishery and products from aquatic 1020 56 Installation of electrical systems 43210 57 Installation of drainage systems, heating and air conditioning 4322 58 Completing the construction works 43300 59 Specialized wholesale 4669 60 Wholesale material, installation of equipment in the building 4663 61 Wholesale of metals and metal ores 4662 62 Wholesale of solid, liquid, gas and related products 4661 63 Wholesale of machinery, equipment and other machine parts 4659 64 Wholesale of machinery, equipment and spare parts of agricultural 46530 machines 65 Wholesale equipment and electronic components, telecommunications 46520 66 Wholesale of other appliances for family 4649 67 Wholesale fabrics, readymade garments, shoes 4641 68 Wholesale of beverages 4633 69 Wholesale food 4632 20
  • 21. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO TELEGRAM : 0909.232.620 TẢI FLIE TÀI LIỆU – BAOCAOTHUCTAP.NET 70 Wholesale of agricultural and forestry materials (except wood, 4620 bamboo) and live animals 71 Agents, brokers, auction 4610 72 Sell spare parts and accessories of automobiles and other motor 4530 vehicles 73 Maintenance and repair of automobiles and other motor vehicles 45200 74 Wholesale cars and other motor vehicles 1010 21