Internship Report of Soc Trang Community College

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TRƯỜNG ĐẠI HỌC HẢI PHÒNG
KHOA NGOẠI NGỮ
BÁO CÁO THỰC TẬP TỐT NGHIỆP
CHUYÊN NGÀNH: NGÔN NGỮ ANH
Sinh viên :
Ngày sinh :
Lớp :
Giảng viên hướng dẫn : Thạc sỹ Đỗ Thị Kiểm
Hải Phòng, tháng ... năm 202...

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HAI PHONG UNIVERSITY
DEPARTMENT OF FOREIGN LANGUAGES
INTERNSHIP REPORT
MAJOR: ENGLISH
Student :
Date of birth :
Class : English 21M
Instructor : Đỗ Thị Kiểm MA

iii
Hai Phong, ..................................
ACKNOWLEDGEMENT
First of all, I would like to express my deepest gratitude to the Leadership of
Haiphong University, the Dean of Foreign Language Department and the Management
Board of Soc Trang Community College who gave me a chance to participate in this
internship. It helps me to gain the valuable experience through this internship and also
become more confident in my future career.
Especially, I would like to express my gratitude to Đỗ Thị Kiểm - my supervisor
who supports me enthusiastically in my internship. Without his/her guidance, I would
not have completed this report in the best way.
I would also say thank to Lâm Ngọc Trang in Soc Trang Community College for
their best assistance and warmly welcoming me during the six - week internship.
Thank you a lot for cooperation during my internship.
Student
Trịnh Quyên Quyên

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TABLE OF CONTENTS
INTRODUCTION................................................................................................. 1
TABLE OF CONTENTS...................................................................................... 2
Chapter 1. Introduction about Soc Trang Community College..................... 2
1. 1.General information of tên cstt. ..................................................................... 2
1.1.1. General information .................................................................................... 2
1.1.2.The formation and development stage......................................................... 2
1.1.3. The function and duty................................................................................. 3
1.1.4. Main business and productive activities .................................................... 3
1.2. The organizational structure.......................................................................... 3
Chapter 2. Job Description................................................................................. 5
2.1. Assigned work............................................................................................... 5
2.2. Performing process........................................................................................ 5
2.3. Advantages and disadvantages during the internship ................................... 9
Chapter 3. Achieved Results .............................................................................. 9
3.1. Knowledge..................................................................................................... 9
3.1.1. Fortifying the knowledge learnt at university........................................... 10
3.1.2. Learning actual knowledge....................................................................... 10
3.2. Skills............................................................................................................ 10
3.2.1. Teamwork skill ......................................................................................... 10
3.2.2. Public speaking skill ................................................................................. 11
3.2.3. Creative skill ............................................................................................. 11
CONCLUSION ................................................................................................... 12

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APPENDICES

1
INTRODUCTION
Soc Trang is a province in the Mekong Delta, an important food source of the
country, where there are abundant and diverse export products, especially rice and
aquatic products, agricultural products and processed foods. This is an area with great
economic potential for production development, as well as a place to consume goods
and provide large services for the region and the whole country.
Soc Trang is located at the southern mouth of Hau River, 231km from Ho Chi
Minh City, 62km from Can Tho. The natural area is 3,310.03 km², approximately 1%
of the country's area and 8.3% of the area of the Mekong Delta.
Soc Trang has administrative boundaries contiguous with 3 provinces in the
Mekong Delta region. It borders Hau Giang province in the North and Northwest, Bac
Lieu in the Southwest, Tra Vinh in the Northeast, and the East Sea in the East and
Southeast. Soc Trang is located on National Highway 1A connecting the provinces of
Can Tho, Hau Giang, Bac Lieu and Ca Mau. National Highway 60 connects Soc Trang
with Tra Vinh, Ben Tre and Tien Giang provinces.
With the establishment of the College, they are confident in their ability to
contribute to the provision and manufacturing of food products to the local people,
also with the occasionally imported goods.
Fortunately, with the permission of ……………………………tên giám đốc tại
CSTT for my internship. I was able to improve my English skill, soft skill whenever I
receive calls from foreign customers. Moreover, I learnt how to communicate with
everyone in the College. When I graduated from University and looking for a job, I
believe that these experiences will help me a lot.
In this report, I revealed all knowledge I have known about the College and
evaluate myself through six weeks I worked in there. It has three main chapters:
Chapter 1: Introduction about Soc Trang Community College
Chapter 2: Job description
Chapter 3: Achieved Results

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CHAPTER 1: INTRODUCTION ABOUT SOC TRANG COMMUNITY
COLLEGE
1.1. General information of Soc Trang Community College
1.1. General information
- Full name: Soc Trang Community College
- Date of foundation: June 8, 2006
- Type of business: Public non-business entity
- Director: Nguyen Van Trieu
- Address: 400 Le Hong Phong St, Ward 3, Soc Trang City, Soc Trang Province
- Tax code: 2200290606
- Tel: 0299. 3827028
- Fax: 0299. 3827028
- Email: cdcdst@vnn.vn
- Website: www.stcc.edu.vn
- Sector: College, undergraduate and graduate training
1.2. The formation and development stage
Soc Trang Community College was established on the basis of upgrading from the
Continuing Education College of Soc Trang province according to Decision No.
2917/QD-BGD&DT dated June 8, 2006 of the Ministry of Education and Training.
Soc Trang Community College is a public vocational education institution under the
national education system, subject to the state management of vocational education by
the Ministry of Labor, War Invalids and Social Affairs, the direct governing agency. is
the People's Committee of Soc Trang province.
On September 6, 2019, the Minister of Labor, War Invalids and Social Affairs issued
Decision No. 1251/QD-LDTBXH on the merger of Soc Trang Culture and Arts
Intermediate School, Soc Trang Medical Intermediate School, Soc Trang Pedagogy
College into Soc Trang Community College, and took the name Soc Trang
Community College and started operating up to now.
1.3. The function and duty
Soc Trang Community College is a place to train and provide high-quality human
resources with ethics, knowledge and professional skills in the fields of economy,

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society - humanities, pedagogy, health, culture - art; organize research and technology
transfer to serve community needs; closely cooperate with production and business
establishments, establishments operating in the fields of education, training, health
care, culture - art at home and abroad to introduce jobs, train and foster contributions
an active part in the socio-economic development of the locality in the context of
international integration.”
1.2. The organizational structure
(Source: Human Resource
Department)
Below are the functions of each Department:
- The Director: refers to responsible for managing and regulating all the affairs of
the departments, receive information and handle things beyond the capabilities and
responsibilities of the departments. They are in charge of organizing and operating all
business activities of the College, manage finance, monitor and promote work
progress, monitoring the College's financial status and educational results to take
timely measures to improve the College's academic performance, taking legal
responsibility for all activities of the College before the law, authorities, other external
parties: customers, suppliers, banks...
- The Sales Department: carrying out activities related to finding customers and
services of the College. Manage activities to expand educational scope, find new
markets, provide services and sell directly to customers. Inspect and supervise the
implementation of agreements in accordance with the contract management
regulations in activities of the College and the regulations of the State.
Sales
Department
Finance
Department
Human Resource
Department
Production
Department
Director
Nguyen Van Trieu

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- The Finance Department: performing investment and financial planning tasks.
The Finance Department is responsible for understanding the market and proposing
business plans in the short, medium and long term. Advise the director on management
and direction of finance - accounting and statistics according to the current regime of
the State. Organize a system of accounting vouchers, organize the initial recording and
rotation of scientific and reasonable vouchers in each accounting unit.
- The Human Resources Department refers to responsible for recruiting and
ensuring the necessary number of personnel for the College; organize short-term
training programs for employees in order to improve professional skills and necessary
skills for the job; develop a system of regulations and standards to manage the work of
all personnel in the College; capture information and regulations on personnel in the
College and promptly transmit such information to all employees of the College.

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CHAPTER 2: JOB DESCRIPTION
2.1. Assigned work
Perhaps during the internship, data entry is the job that I have access to the most.
With the receipts for tuition fees, I was instructed on how to enter the details on the
invoice into excel software. The job seems pretty simple, just rely on the information
available on the invoice and then enter it into the software, but it requires
concentration and patience because there are hundreds of buying and selling receipts
with content and all information is different, so great care must be taken to avoid
confusion, errors, especially most important to pay attention to the column of sales
without VAT and column of VAT because it affects tax and financial statements. …
Invoicing, through this job, I know how to write receipts, how to store and deliver
receipts. Practice due diligence to write receipts correctly. Thereby, I also know how
to handle when the invoice is wrong.
The work of goods statistics: Although the job seems to be quite simple, it is
impossible to avoid errors and confusion while working because there are many
different items, with a large number of orders, so I have to be careful while calculating
and entering data.
Sorting documents: the invoice stack of each month includes many types of
receipts. I have to carefully filter out the required receipts and enter them in the table.
The work is not too difficult, but it requires concentration because the receipts seem to
be similar, if neglected, it will easily lead to missing or wrong receipts.
 Online meetings
Participating in regular meetings between partners and customers is an essential
job in the process of implementing a project. During the meeting, the parties will come
together to agree on the things in the cooperation as well as the things that are not well
understood about the project. Organizing meetings will help the project run smoothly
and consensus from both sides.
Before the meeting, I will be informed by the manager and supervisor of the
meeting for two to three days in advance. The first thing is that I will arrange the place
where the meeting takes place. The second thing is preparing equipment as well as
ordering coffee. Sometimes there will be long meetings and a light tea party is needed.

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So if the meeting time is long, I need to organize a tea party with tea, coffee and some
light confectionery for partners.
Because of the outbreak of the COVID-19 pandemic, I was unable to do my
internship at the College in person, so the meeting will be held online, but I still have
to ensure that the preparations for the College meeting go smoothly. It is one of my
responsibilities to send meeting minutes (MOM) to report to the project manager
regularly.
After the meeting, I had to email the minutes file of the meeting to my manager.
This is one of the most important tasks that I need to complete. The standard format of
the MOM will be used to record meeting minutes and necessary actions. Minutes will
be prepared after the meeting is issued for review and then incorporating comments.
Draft minutes of the meeting shall be prepared within two working days of the
meeting, forms shall be made available within one working day after comments are
received during the meeting, and available forms shall be found within one working
day after comments are made by the parties. Minutes of the meeting shall be
distributed to all participants and others at the decision of the Project Management
Committee.
In order to complete this task, I have to learn a lot of skills. Firstly,
communication skill is one of the necessary skill I should apply.
Thanks to the teachers at the school always create conditions for me to
participate in extracurricular activities and team-work activities, my communication
skills have a good foundation. In the meeting, there were many people including the
staff in the department, the staff from the partner’s College and the customer. That is
why I need to behave properly, politely, and in harmony with everyone. Besides, I
need to learn the style of people around me and get advice from supervisors.
To catch up the content of the meetings, I needed to apply the knowledge I have
learned at university because usually, they all spoke English in the meeting. I apply the
listening skill to grasp the main ideas whenever a major presenter spoke. Besides,
public speaking & negotiation was another necessary skill, which helped me to share
my own ideas when have a chance.
During the meeting, I am responsible for taking note the content of the meeting
and after that, I will compile the completely minute of that meeting. This mission

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requires me to be quick to adapt to the atmosphere of the meeting. I must always
concentrate on being able to promptly record the information in the meeting. Writing
and memorizing skills are very important to meet this task well.
Then, I will edit the content I have recorded and send it to my supervisor to
consider whether I miss any content or make any mistake. In addition, they will
comment on the content for me. The next thing I did is to amend the notes that I have
written them in complete form according to the form I received before. Finally, I sent
it back to the supervisor.
The manager will judge whether I did well through the content I have recorded
and assess whether I am focused on the meeting or not. Besides, my manager also
asked some questions about the meeting and asked how I felt after the meeting. From
my opinions, the manager will give me more suitable advice to help me improve my
skills better.
 Document controller
Document controller responsibilities include typing contracts, archiving files and
ensuring all team members have access to necessary documentation. To be successful
in this role, I should have previous experience reviewing technical documents along
with the ability to spot errors. Ultimately, I will support our procedures maintaining
transparent, up-to-date and easily traceable documents.
In addition, to do a good job, I need to have multi-task experience and be careful
because I have to work with a lot of information at the same time. This difficulty can
also be a challenge for me so that I can cultivate my experience. Here are some of the
tasks I was assigned when I practiced under this position of the College.
 Writing and replying emails, letters
For any businessmen, the existence and long-term development in the market are
very important. In order to do that, enterprises must constantly maintain existing
customers and attract new customers.
Customers are considered as the breath of a College, without customers, it is
difficult for businesses to survive. Customers are not dependent on us, because
customers have the right to choose the service of any business. Therefore, it is very
important for the College to take care of customers through small things such as
writing letters, sending mail or replying to them.

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Typically, the content of emails or letters revolves around the content of
documents in a project. In the document system, sometimes the College needs to add a
number of papers or cancel some documents, which will be exchanged between the
two parties through emails.The task of a document controller is to solve these
problems and respond to customer emails as well as notify if anything changes in a
project related to the document.
Document controller is also responsible for managing internal documents. Some
papers and procedures will need to be sent to the employees of the workshop or crews.
This requires me to regularly update the situation and make sure to send all documents
to the workshop staff or crew as well as make sure they have received and know how
to open the files.
It is very fortunate that I have been studying "Business English" in the semester
before the internship, and was instructed by the instructor on how to write the letter in
accordance with the style of an office worker. This is a great opportunity for me to
apply theoretical knowledge learned in university into a real environment. I am
extremely impressed because there are useful subjects like this for me to study.
Usually, I am assigned to write basic letters because much confidential
information will not be transmitted out. My College sent 2 sets of documents to their
partner but because of some problems, the first set of documents changed so it was
necessary to delete them. So I have to send an email to the partner College and say that
this kit has been removed for editing, hopefully, they will sympathize. After my
supervisor checked the letter without error, I sent a letter to the partner. They received
and wrote a reply. Besides, they also gave us some suggestions in the file set so that
the documents could be more complete. I continued to write letters to thank them for
those helpful recommendations and announced that I would send the documents to the
crew of my College. The last thing I did is forwarding the documents to the crew on
the list that the supervisor gives me.
One of the difficulties of this job is that I do not have an account in the College's
data system. Partly because I am just a trainee who is not a full-time employee, I
cannot log in the College's data system. The second reason is that the project data is
extremely important and has confidential information of the College, which explains

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why I could not access this system because the internship only lasts 2 months, too
short for the manager to assign me to work directly on this system.
Thanks to the dedication of the staff of the department, I was able to work on my
supervisor's computer whenever there was a mail from the customer. Or sometimes if
the College need to tell something to the partner/customer, the supervisor will tell me
the basic content of the letter and ask me to write a letter and send it via Skype, then
the supervisor will evaluate my writing properly, and give me advices for the next
time. After the letter is completed, the supervisor will send it to the partner/customer.
Although it is done indirectly through my supervisor, but that is enough for me to learn
a lot from applying the knowledge I have learned to write an email and learn from the
experience from my seniors and my supervisor.
 Controlling documents
The important thing is to ensure that the assigned papers are always neat and
orderly. I was often tasked with organizing project documents.
The supervisor gave me a list of names of employees who needed to be issued a
VISA to prepare for their overseas trip and paperwork but it was very messy. My job
was to arrange them by name on the assigned list and check whether the staff has
enough papers and who has papers but is not on the list that I need to add them right
the way. After the arrangement is completed, I would write down any staff who are not
enough or have no clear documents and returned it to my supervisor.
Sometimes the supervisor gave me documents to scan. I was assigned a
supervisor's bill and my job was to arrange the bills in the order of the months of the
year and separate the bills, scan each sheet then sent to the supervisor's computer
system each own folder.
The document control work requires me to be quick, careful and know how to
arrange the task to quickly complete the task.
Sometimes the paperwork is so much that I could not avoid making a mistake so
I forgot some of an employee's papers or scanning the documents. At such times, the
supervisor would check and message me the items I have left behind so that I could
add more. From the small errors, I would remember and draw experience to not make
that mistake again.
2.2. Performing process

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INTERNSHIP DIARY OF 6 WEEKS (FROM ….. TO…..)
Period Training process
Week 1:
From….. To…
- Typing documents
- Receiving two calls from foreign customers
- Arranging files and documents
- Photocopying documents.
- Answering telephone
- Translating one paragraph in a contract
Week 2:
From….. To…
- Learning about the internship department;
- Getting to know the seniors in the department;
- Organizing documents;
- Finding out receipts, payment slips, warehouse
receipts, delivery notes.
cuments.
Week 3:
From….. To…
- Entering profile data;
- Learning how to write receips and how to adjust
them.
s, files

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Week 4:
From….. To…
- Translating instruction manuals and sending
request forms to the relevant department;
- Learning about the bilingual (Vietnamese -
English) contract form of the College;
- Participate in drafting a agreement that provides
services to individual customers.
ephone
Week 5:
From….. To…
ne
- Writing articles promoting services in English on
the website;
- Performing the search for suppliers of services
required by the project.
Week 6:
From….. To…
- Sorting, classifying student records;
- Handling the outstanding work and hand over
the unex finalized work to the instructor;
- Asking for the confirmation of internship in the
HR department;
- Greetings and goodbye the employees in the
College.
2.3. Advantages and difficulties during the internship
2.3. 1. Advantages
Understanding the information of the department where I work, allows me to
better understand where I will work and if given the opportunity, it can work in the

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future. Teachers is a key and key part of Soc Trang Commudity College. In the
process of searching and learning about the teaching methods, I have accumulated for
myself the ability to read documents in English, improve my vocabulary, and serve
future jobs. In order for the parts of the center to work smoothly, they must operate
and manage extremely scientific parts, clearly separating the tasks for each
department, extremely professional.
2.3.2. The difficulties from the internship
However, the internship at the College encountered a number of difficulties, in
addition to his own subjective limitations, there were objective reasons such as the
raging Covid-19 pandemic, the application of a social lock-down order, and during
that time made it difficult for interns to come directly to the College to perform tasks,
instead having to do it through online form.
In addition, I have also learned how to present problems that I have evaluated.
The presentation should follow a well organized format. Usually, the presentation
must be concise, concise, avoidance and must be focused and convey to the listener the
issues I have learned.
The disadvantage in missions often comes from obstacles in transportation, I
have been unable to directly go to the Center to perform my duties many times
because of the social lock-down due to the impact of the Covid-19 pandemic, that
made me have to do it online, but there are some stages of work, working online will
not really be effective, especially some interactions that need closeness and friendly
communication with learners.

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CHAPTER 3: ACHIEVEMENT ACQUIRED FROM THE INTERNSHIP
3.1. Knowledge
3.1.1. Fortifying knowledge at University
During my internship at Soc Trang Commudity College, I received enthusiastic
help and guidance from my employees in the Sales & Marketing Department, and
actually learned many things.
I have grasped the way College works, the management chart and the operating
procedure of the HR Department. Therefore, I compared the projection with the
theories I had learned, found out the similarities and differences to draw the essence of
a trading College. When I was an intern at the College, I was exposed to the translation
documents, the vocabulary that I did not have the opportunity to translate or study at
school. I have time to learn and learn more about the vocabulary of education, new
products that are almost unknown in Vietnam and have contact with many people.
The results I gained during my internship helped me learn more about myself.
Through practice, I have a better view of my strengths as well as my weaknesses and
interests. By interacting with colleagues and customers, I cultivated my
communication skills and gained more confidence in myself.
The most important thing I gained during my internship was realizing my own
strengths and weaknesses. I identified the direction that I would pursue development in
the future, thereby realizing the knowledge I have and lack so I can continue to
cultivate and supplement that missing knowledge.
3.1.2. Learning actual knowledge
The meeting is one of the most important activities of the company. Attending
meetings helps me learn how to communicate with people around me properly. I
gained experience in listening to everyone's opinions during that meeting. Listening to
the opinions of both parties is very essential. If I understand the points I need to
overcome to fix, the project implementation will become smooth and better. In
addition, speed-writing is the useful skill that I can practice during the internship. I
learned to focus on listening and catching up the content of the meeting, quickly
writing down the opinions of the partners without missing the next content. The
shorthand also helps me practice my memory skills when there is a lot of things I have
to remember during the meeting.

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I also learned how to be professional in work place. Professionalism is important
to become a secretary. Being a professional on the job ensures a positive first
impression, successful interpersonal relationships and a lasting reputation. The key
elements of on-the-job professionalism include time management, effective
communication, enthusiasm, assignment delivery and appropriate attire.
Document processing requires high-precision training to be successfully
completed. When I receive the project documents and documents, I must organize
them carefully. In addition, I learned some tips, such as skillfully using computers to
synthesize data, documents or using copiers, so that I can print and scan documents
and images on demand. . Although my task is to simply scan the files and send them to
my supervisor's computer, however, this is not just a simple copier operation. I had to
check that the documentation file was sent to my supervisor's computer correctly.
Sometimes, there are too many documents, so I miss one of them. But thanks to such
mistakes, I learned how to control and organize them effectively.
3.2. Skill
3.2.1 Teamwork skill
Teamwork is when team members have to communicate with each other. This is
the time when people come up with new ideas, good ideas for the common work. This
is also the time when members have the opportunity to communicate with many
people, present their ideas in front of a crowd to help improve and practice
communication skills.
Thanks to regularly participating in group work, I have developed critical skills
when colleagues give opinions. Regular teamwork is also a way for me to practice my
professional skills and improve my communication skills every day.
In addition, this skill also helps me connect with team members, thereby sharing
and helping each other in work and life.
3.2.2. Public speaking skill
The situations that my public speaking skills brought to my communication
during my internship were a lot of opportunities for advancement and advantages.
Public speaking skill is a soft skill in communication and is always very important in
different areas of life today. This public speaking or soft skill in communication can be

15
demonstrated at my internship, contributing to my reputation or self-confidence. This
is a skill I have forged during my internship at this College.
3.2.3. Creative skill
At the College, in addition to professional knowledge, I also had the opportunity
to practice soft skills such as communication, handling situations and especially
creative thinking. The purpose is for me to practice my acumen, creativity to apply in
daily life and achieve success more easily.
Creative thinking helps me master my knowledge, actively explore new things,
and confidently face challenges. Since then, I have easily achieved high achievements
in study and practice.
Besides, my creative skills also help me to build good relationships with those
around me. Especially, for those who are involved in the field of education, to achieve
success and surpass others, creative thinking plays a very important role. Because, it
takes creative thinking to be able to come up with effective strategies and methods.
CONCLUSION

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Through my internship at Soc Trang Commudity College, I had the opportunity
to practice my English knowledge, communication skill and learned experience from
everybody.
Firstly, the opportunity to practice at Soc Trang Commudity College has helped
me accumulate a lot of valuable experience and useful knowledge, especially in the
field of human resources. The internship helped me better understand the office culture
such as observing company rules, coming to work on time, dressing politely at the
office.
Secondly, communication skills are one of the most important skills that I must
have when working in the Soc Trang Commudity College. At first, I was still very shy
to talk to my colleagues because the company and people here were still quite
unfamiliar to me. But gradually, everyone in the company is very happy and sociable.
Colleagues have helped me to be more open in communication with all colleagues,
thereby creating a comfortable mentality when communicating with candidates.
Therefore, I have learned to open up more to my colleagues, to talk to them more
often. I am also aware that it is easier for me to work in a friendly environment.
Whenever I have a problem, I can talk to them and everyone here will listen and then
they will take the time to solve the problem with me.
In short, I can highlight my strengths and weaknesses as follows:
 Strengths
- Actively chat with colleagues, create a fun, comfortable atmosphere and help
people get closer to each other.
- Be responsible for assigned work, thoughtful, careful, thorough. Learn how to
observe and learn the work of departments in the company.
- When I have questions at work, proactively ask for guidance and staff, ask them
for guidance and advice to perform well. In the process of working, when there are
shortcomings, remind, voluntarily supplement, correct, and remember mistakes to
avoid repetition.
 Weaknesses:
- Not confident when calling customers, confused when customers ask a lot about
price list information, weak communication ability.
- When there is a call from a foreign partner, the voice is still shaking.

17
- In the process of entering data, errors occurred due to lack of concentration and
care.
- Due to lack of work experience, the order of work is not reasonable, sometimes
it takes time.
Again, I would like to express my deepest gratitude to Haiphong University, my
supervisors ……………. and Mr. Nguyen Van Trieu, who provided me the valuable
opportunity to with insightful discussion, useful suggestions and comments for the
preparation and completion of this report.
Sincerely thank you!

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REFERENCES
1. John M. Ivancevich (2010). Human Resource Management. (Vietnamese
translation) Ho Chi Minh City General Publishing House.
2. Le Thanh Ha (2009). Textbook of Human Resource Management. Hanoi:
Labor Publishing House.
3. Documents and reports of Soc Trang Commudity College.

Internship Report of Soc Trang Community College

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