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1. INDEX
PREFACE ........................................................................................................................... 1
ACKNOWLEDGEMENT ................................................................................................. 2
CHAPTER 1: INTRODUCTION.......................................................................................3
1.1 General information about company................................................................................3
1.2 The business philosophy...................................................................................................5
1.3 Organizational structure and function of parts ................................................................5
1.3.1 Parts and departments in the company diagram......................................................5
1.3.2 The mission of the positions in the company ..........................................................6
1.4 Material and technological foundation of the company...................................................6
1.5 Core business....................................................................................................................7
1.5.1 Outbound travel.......................................................................................................7
1.5.2 Domestic travel........................................................................................................7
1.5.3 MICE travel ...........................................................................................................7
1.5.4 Budget travel- IKO travel........................................................................................8
1.5.5 Domestic and international air ticketing..................................................................8
1.5.6 Car renting................................................................................................................8
1.6 Award and achieve...........................................................................................................8
1.7 Product marketing activities.............................................................................................9
1.8 Outbound business activities............................................................................................9
1.8.1 Personal organization...............................................................................................9
1.8.2 Mission.....................................................................................................................10
1.8.2.1 Mission of individual travelers business..............................................................10
1.8.2.2 Mission of group travelers business.....................................................................10
1.8.3 The organization of outbound travel business activities..........................................10
1.8.3.1 Tourism product..................................................................................................10
1.8.3.2 Business situation.................................................................................................12
CHAPTER 2:........................................................................................................................12
2.1 Description of internship...................................................................................................12
2.1.1 Description of the whole process................................................................................12
2.1.2 Description of the real job ..........................................................................................15
2.1.2.1 Enter name list based on the passport ...................................................................15
2.1.2.2 Use photocopy machine.........................................................................................15
2.1.2.3 Check and arrange guests’ records........................................................................15
2.1.2.4 Scan documents......................................................................................................16
2.1.2.5 Symbol of airlines, flights and airports..................................................................17
2.1.2.5.1 Symbol of airlines...........................................................................................17
2.1.2.5.2 Notation of flights...........................................................................................18
2.1.2.5.3 Notation of airports.........................................................................................18
2.1.2.6 Tour program.........................................................................................................19
2.1.2.7 Calling for guests to notice additional dossier.......................................................25
2.1.2.8 Receive the call and communicate with customers ...............................................26

2. 2.1.2.9 Making a receipt for the customer.........................................................................27
2.1.1.10 Translate menu.....................................................................................................27
2.2 Analysis and evaluation....................................................................................................28
CHAPTER 3: CONCLUSION............................................................................................30
APPENDICES.......................................................................................................................32
REFERENCES.....................................................................................................................39

3. Internship report Instructor: Nguyen Thi Phuoc Binh
Student: Bui Thi Tuong Oanh Page 1
PREFACE
Vietnam has great potentials of tourism attractions such as: the typical landscapes and
ecosystems of humid tropical regions, historic depth, oriental cultures and the diversity of 54
ethnic groups. Besides that during the renovation, industrialization and modernization of the
country, tourism was identified as a key economic sector in the strategy of socio-economic
development of the country. It is known as the smokeless industry. Tourism is important for
economic development and raise incomes. Especially, in the integration period, tourism is a
good opportunity to exchange and convergence of tangible and intangible civilizations.
Tourism was formed and developed according to the needs of human life. Today the society is
growing and human life is raised, so tourism demand is also growing.
Tourism is a positive activity of human. People go to travel to discover the new horizons, to
learn the different cultures, especially to relax after stressful working hours. Therefore, there
are many travel companies have launched and constantly evolving in terms of quantity as well
as quality. Saigontourist Travel Service Company Limited is one of them. Over a long period
of operation, the company has not stopped growing and developing, achieved good
performance in business operations and was voted the leading travel companies in Vietnam.
Contributing to the success of the brand include the Saigontourist- Binh Duong Branch. After
the learning and practicing time at the company, with the desire to learn more about outbound
travel activities, I decided to choose the subject “Study about the outbound travel activities
"as the subject that I report in the graduated internship.

4. Internship report Instructor: Nguyen Thi Phuoc Binh
Student: Bui Thi Tuong Oanh Page 2
ACKNOWLEDGEMENT
Internship for student is extremely important and useful. It helps students to have chance to
contact directly with the working environment, to apply the knowledge learned in practical
work, so that students will have the experience and lessons for themselves. Through 6 weeks
of internship in the Saigontourist, I have learned a lot of expertise knowledge as well as
learned many valuable lessons. I can complete this training is thanks to the help of everyone. I
would like to express sincere thanks to the Board of Directors in Saigontourist Co.Ltd, head
of the Outbound department- Mr. Truong Thoai Tung who accepted me to practice in a
company, so that I had an opportunity to interact with the actual work, to experience and
apply the knowledge learned at school. In addition I would like to say thank you to the
brothers and sisters working at Outbound department assigned work as well as provided
information, documents and helped me a lots during my internship to complete this report. On
the side of school, I would like to thank the school administrators and foreign language
department, created an opportunity for me to fulfill this internship. And I also would like to
say thank you to instructor- Ms Nguyen Thi Phuoc Binh who was enthusiastic guide, answer
all my questions in the last 6 weeks of internship. Because of the short time of internship and
limited understanding, this report cannot be perfect. I wish to get honest feedbacks from the
school and the Saigontourist Company so that I can draw work experience and get more
specialized knowledge.

5. Internship report Instructor: Nguyen Thi Phuoc Binh
Student: Bui Thi Tuong Oanh Page 3
CHAPTER 1: INTRODUCTION
1.1 General information about company
Company’s name: Saigon tourist Travel Service Company Limited
Transaction and abbreviation name: Saigontourist Travel Service Co. Ltd
Logo:
(Source: www.vietnamtourism-info.com)
Picture 1: Logo of brand
Type of company: Limited Liability Company
Address: Headquarter- 45 Le Thanh Ton, District 1, Ho Chi Minh City
Tel: 08 38279279
Fax: 08 38246213
Email: info@saigontourist.net
Website: www.saigontourist.net
Certificate number of business registration: 0310891532, date of issue: 01/6/2011. It is
issued by Ho Chi Minh Planning and Investment Department.
Established since 1975, Saigontourist Travel Service Company, an affiliate of Saigontourist
Holding Company, has made its hallmark amongst the Vietnamese leading travel
management companies that have operated successfully in all three primary tourism fields
including inbound, outbound, and domestic travel.
Comprehensive development, continuing innovation and improvement in management
technology, serving style standardization and dedicated, professional, high-skilled staff have
paved the way for enhancing and strengthening Saigontourist’s brand name popularity. Since
1999, Saigontourist Travel Service has been voted annually as the leading of Top Ten Tour
Operators by Vietnam Tourism Association and Vietnam National Administration of
Tourism. It has a wide network of branches throughout the country; Binh Duong branch is
one of the important branches of the Southeast, which has contributed positively to the
development of the brand.

6. Internship report Instructor: Nguyen Thi Phuoc Binh
Student: Bui Thi Tuong Oanh Page 4
Overview of the Saigontourist Binh Duong
Company’s name: Saigontourist Travel Service Company Limited- Binh Duong Branch
(Source: photographed by myself)
Picture 2: Saigontourist- Binh Duong Branch
Transaction name: Saigontourist Travel Service Co. Ltd
Abbreviated name: STB
Logo
BINH DUONG BRANCH
(Source: www.dulichtet.com/saigontourist-binhduong)
Picture 3: Logo of Saigontourist- Binh Duong branch

7. Internship report Instructor: Nguyen Thi Phuoc Binh
Student: Bui Thi Tuong Oanh Page 5
Address: 272 Binh Duong Avenue, Phu Hoa Ward, Thu Dau Mot City.
Tel: 0650 3857785
Fax: 0650 3857859
On 6th September 2011, Saigontourist Travel Service Company Limited (an affiliate of
Saigontourist Holding Company) officially launched Saigontourist Binh Duong branch in the
central of Binh Duong Province. Saigontourist Binh Duong is the place where directly
provides an advice to customers in domestic tour, outbound tour, airline tickets, study abroad,
export of labor ... ,concurrently support related services to customers, thereby helping
customers save significant travel time to move to Ho Chi Minh City. The operation of
Saigontourist Binh Duong Branch is a part of Saigontourist strategy about operating system
development - business travel services, expand the market exploitation and continue to
develop the Saigontourist Travel Service brand in travel market. Saigontourist Binh Duong
readied internal forces to catch up with the development opportunities, concurrently
promoting business development strategies associated with the development and exploitation
of power in the Saigontourist system. It can also enhance the competitiveness and capabilities
of international economic integration.
With the young, enthusiastic staffs and tour consultant experienced are the strength of
company. Nowadays, Saigontourist Binh Duong is the leading travel agencies in Binh Duong
market.
1.2 The business philosophy
“is committed to creating the best values with its travel services for its customers, partners
and to guaranteeing the sustainable development for the benefits of its social community."
“QUALITY SERVICES AND INNOVATIVE SOLUTIONS”
1.3 Organizational structure and functions of parts
1.3.1 Parts and departments in the company diagram
In 2015 the total employers of Binh Duong branch are 23 people.

8. Internship report Instructor: Nguyen Thi Phuoc Binh
Student: Bui Thi Tuong Oanh Page 6
Picture 4: Organizational structure diagram
1.3.2 The mission of the positions in the company
 Board of Directors: They give guidelines on business operations and build the
strategic object. They also directly manage the operation of branch.
 Administration and Personnel Division: advising the Board of Directors for the
personnel organization, labor, wages and administrative governance.
 Accounting department: in charge of the entire accounting work, statistics.
 Domestic travel: responsible to take care of domestic tourists to visit and relax at
destinations in the country.
 Outbound travel: take care of domestic tourists to visit and take a rest at foreign
country.
1.4 Material and technological foundation of the company
STB has full equipments and meets the work requirements of staff include:
 Wide-area office
 Working room with air conditioner
 Computer, internet
 Printer, photocopier, telephone, fax machine, scan machine
 Work desks and file cabinets
Board of
Directors
Supportive
department
Travel business
department
Administration
and Personal
Division.
Domestic
travel
Group travelers
business
Outbound
travel
Air ticketing
Individual
travelers business
Individual
travelers business
Group travelers
business
Accounting
Department

9. Internship report Instructor: Nguyen Thi Phuoc Binh
Student: Bui Thi Tuong Oanh Page 7
1.5 Core business
1.5.1 Outbound Travel
Saigontourist pays special attentions to developing products that approach worldwide cultures
and civilizations.
Based on the partnership with many prestigious travel operators worldwide and the
comprehensive market-demand understanding, Saigontourist always update outbound tours in
conformity with the industry seasons, and customers’ needs, incomes and ages, including
leisure tours, business tours, MICE tours, relatives-visiting tours, etc.
These products have been operated as both package and private tours for as also been
developing regular and private outbound tours for both individual travelers and travel groups
of the Vietnamese, over-sea Vietnamese and foreigners living in Vietnam, with a diversity of
such destinations as ASEAN countries, Hong Kong, China, Belgium, Germany, France,
Canada, Italia, Australia, New Zealand, the United States, Spain, Japan, South Korea, etc.
Moreover, many enterprises, multi-national corporations, domestic organizations, as well as
local authorities have continually chosen Saigontourist for incentive trips, market research
tours, commercial promotion programs, and so on.
1.5.2 Domestic Travel
Saigontourist has perfected domestic travel products and services with diversified tour
itineraries and guaranteed quality to various destinations throughout Vietnam for Vietnamese
individual travelers around the world. The tour includes: Phu Quoc, Phan Thiet, Nha Trang,
Con Dao, Da Nang, Hue, Highland, Da Lat, etc.
The company has strong reputation in serving big travel groups of domestic corporations,
enterprises and companies with tailor-made tours under various topics such as MICE tour,
outdoor tour, environment-friendly tour, studying tours, charity tour, etc.
1.5.3 MICE Travel (Meetings, Incentives, Conferences and Exhibitions)
Saigontourist has always been a priority of companies, enterprises, entrepreneurs, schools…
when choosing MICE tour operator thanks to our ability to satisfy various exquisite tastes and
supplying all kinds of high-quality services throughout both MICE packages (traveling
combined with meeting, conference, workshop, event, incentive, team-building and social
program, etc.) and separated MICE services (meeting room, accommodation, meeting
permits, visa, transfer, pre and post tours) both domestically and abroad.
With creative services, abundant organization experiences, professionalism, Saigontourist
Travel Service has broadened both domestic customer markets as well as abroad ones (such as
in Australia, Japan, China, Thailand, Cambodia, Hong Kong, Indonesia, etc.).

10. Internship report Instructor: Nguyen Thi Phuoc Binh
Student: Bui Thi Tuong Oanh Page 8
1.5.4 Budget Travel – IKO Travel: Everyone can travel
Budget Travel – IKO Travel with the slogan “Everyone can travel”, as a progressive step in
diversified product & service development strategy and a reflection of the company’s
business philosophy “prioritizing community’s benefits- bringing products”.
Based on the experiences in building new product brands, IKO Travel is developed to meet
the rising demand to travel “adequately, effectively, and budget-saving” of the market.
1.5.5 Domestic and International Air ticketing
Being recognized as one of the first air ticket agencies in Binh Duong Province, up to now,
Saigontourist Travel Service has been operating as an official air ticket agency for most of
Asian airlines (All Nippon Airways, Cathay Pacific, China Airlines, China Southern Airlines,
Eva Air, Garuda Airlines, Korean Air, Malaysia Airlines, Pacific Airlines, Singapore Airlines,
SiemReap Airways, Shanghai Airlines, Thai airways, Vietnam Airlines, Vasco, Japan
Airlines…) as well as of European and American ones (Air France, American Airlines,
British Airways, Continental Airlines, Lufthansa, Lauda Air, Qantas Airways, United
airlines).
They are always willing to consult and serve customers the most suitable airline at the most
appropriate costs. For your great convenience, air tickets can be booked directly at Binh
Duong office or by telephone, delivered at office or at home in Binh Duong with flexible
payment methods: in cash, by bank transfers or credit cards. The company also offers
preferential costs for groups of tourists, groups of overseas–studying and -settlement.
1.5.6 Car renting
With a modernly-facilitated car series with latest models from 4 to 45 seats, Saigontourist
Travel Service is capable of meeting the diverse demands of both foreign and domestic
customers with guaranteed safety provided by their experienced, dedicated, enthusiastic driver
team who are always well aware of the top priority “always keeping car in good condition and
driving in safe manner” for customers ‘own benefits.
Apart from assuming all transferring services for domestic tours, Saigontourist also wins
short-term and long-term car rental contracts with many domestic and foreign individuals,
organizations, companies and representative offices.
1.6 Award and Achieve
 After 5 years of operation, STB has achieved remarkable achievement, contributing
greatly to the development of the company.
 Binh Duong branch has achieved the title of "Excellent Labor Collective" in 2015.All
the departments get grade A during the last voting of emulation. There are 8 persons
getting the award “Emulation Fighter at Grassroots-level” and 16 individuals awarded
the title of “Advanced labor”.
 The large customers that Saigontourist Binh Duong honored to serve as: Binh Duong
External Relations Department, Binh Duong Transport Deparment, Binh Duong
Public Security, Investment and Industrial Development Corporation (Becamex IDC

11. Internship report Instructor: Nguyen Thi Phuoc Binh
Student: Bui Thi Tuong Oanh Page 9
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